If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
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If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
Company replied
Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gave me a great loan and within the…
Gave me a great loan and within the next say funds were in My account!
9 March 2022
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Firstloan is a fine financial lender
Firstloan is a fine financial lender, excellent business process of lending and great customer service. I rate Firstloan exceptional rating.
9 March 2022
Reply from First Loan
Dear Chandrashekar,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Application was a little frustrating…
Application was a little frustrating but the overall service was good. Thank you
9 March 2022
Reply from First Loan
Dear Customer,
Your feedback is valuable to us, as we work to improve both our products and our services to you. So if you have any suggestions, recommendations, questions, we encourage you to contact us at (888)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Melody was a great help
Melody was a great help! She gave me my options of payment arrangement but I informed her my situation and she understood. Thank you again, Melody.
8 March 2022
Unprompted review
Reply from First Loan
Dear Teresa,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was my agent today and she…
Geraldine was my agent today and she was able to help me solve my problem in a fast and timely matter. I really appreciated her suggestions and help through the process.
8 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Wayne was helpful and very informative.
8 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Michelle was a great help
Michelle was a great help. She was quick and answered my questions immediately. I really appreciate her helping me.
8 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Awesome and friendly
The representative who helped was awesome! He knew what he was doing and was very polite.
8 March 2022
Unprompted review
Reply from First Loan
Dear Carla,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Eliza,
We really appreciate you taking the time to share your experience with us. We at First loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Michelle was very helpful on our chat…
Michelle was very helpful on our chat and very quick to respond! Which you normally don't get when chatting with a agent.
8 March 2022
Unprompted review
Reply from First Loan
Dear Jason,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Needed some money fast and got it that…
Needed some money fast and got it that day. Great customer service!
8 March 2022
Reply from First Loan
Dear Emily,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
My live chat was great and Loregie was…
My live chat was great and Loregie was great of helping me out. She understood my problem and gave me a few options to help me.
8 March 2022
Unprompted review
Reply from First Loan
Dear Andrea,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Abby was very helpful I am now awaiting…
Abby was very helpful I am now awaiting my funds to be deposited into my account
8 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
I would like to thank Geraldine for the…
I would like to thank Geraldine for the great customer service given to me.
7 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Perfect experience
Perfect experience, quick, understandable and knew exactly what I needed help with! Thank you
7 March 2022
Unprompted review
Reply from First Loan
Dear Alicha Jones,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience.
We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Dakota Valles,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Quick application and approval process
Quick application and approval process. Wish the retrieval of funds could be a bit more faster. Over all great service!
7 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
This person did great and was polite.
7 March 2022
Unprompted review
Reply from First Loan
Dear Gina,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
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