If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
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If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
Company replied
Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Took a $200 loan
Took a $200 loan. Paid back a total of about $450. Yes, It was expensive but it helped me in a bind. Just finished payinh it off via chat with Geraldine seamlessly. My credit is poor and they got me approved when I needed it most.
15 March 2022
Unprompted review
Reply from First Loan
Dear Genie,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
fast service
15 March 2022
Unprompted review
Reply from First Loan
Dear Ailee,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Super efficient and very helpful
15 March 2022
Unprompted review
Reply from First Loan
Dear Luis,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Pleasant and easy and quick.
15 March 2022
Unprompted review
Reply from First Loan
Dear Michael,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Interest is way too high you have no…
Interest is way too high you have no respect for people you just want money
15 March 2022
Reply from First Loan
Dear Customer,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan. Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution.""
First Loan is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at (855)-625-8292 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
So far has been fast easy and…So far has been fast easy and convenient application was just approved so I have not seen funds yet but supposed to be today which would be a tremendous help
So far has been fast easy and convenient application was just approved so I have not seen funds yet but supposed to be today which would be a tremendous help
15 March 2022
Unprompted review
Reply from First Loan
Dear Brandon,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was very helpful
Geraldine was very helpful! Super quick and friendly as well.
15 March 2022
Unprompted review
Reply from First Loan
Dear Morgan,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Rae was the assistant that helped me…
Rae was the assistant that helped me today. She was very responsive to my questions and provided me with the information I asked for.
15 March 2022
Unprompted review
Reply from First Loan
Dear Theresa,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
EXCELLENT COMPANY
Originally reached out as I only needed a small very short term loan to bridge my paychecks. A lot of other declined me due to credit score as the pandemic drug my score through the mud as it did most peoples. Could not get another creditor to approve me. First loan approved me and helped me out when it was needed most! Thank you!!
15 March 2022
Reply from First Loan
Dear Andrew,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
LISA IS GOAT!
Representative was very helpful and courteous,polite with a positive attitude appreciated every second of my conversation. I would recommend first loan to family and friends I will certainly use them in the future.
15 March 2022
Unprompted review
Reply from First Loan
Dear Aaron,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Very helpful
15 March 2022
Unprompted review
Reply from First Loan
Dear Kimberly,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Very professional
Very professional. Did what they stated. As long as I receive my payment today as they said. Then they kept their word.
14 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Loregie was very helpful and…
Loregie was very helpful and understanding of what I was looking for and helped me to make sure I got what I was looking for
14 March 2022
Unprompted review
Reply from First Loan
Dear Dale,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Very nice person
14 March 2022
Unprompted review
Reply from First Loan
Dear Cindy,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
I didn’t give auth for a loan?
14 March 2022
Reply from First Loan
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Helpfulness
Rea was very helpful and kind. Handled my situation . Was great to chat with
14 March 2022
Unprompted review
Reply from First Loan
Dear Linda,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Thank you for the loan but I don't have…
Thank you for the loan but I don't have anything yet everyone was nice and friendly
14 March 2022
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
First loan website always does not…
First loan website always does not work. You cant view your account info and calling is a joke. You can never get someone to answer. Horrible.its amazing how firstloan can contact you for a review but fails to contact you when needing assistance.
14 March 2022
Reply from First Loan
Dear Alvina,
We apologize for any inconvenience that you've had encountered.
Our online portal is undergoing a system update but rest assured that our team is working so hard to fix the issue as quickly as possible.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may chat with one of our chat representatives in our website, email us or call us to access and discuss the details of your account.
Sincerely yours,
First Loan
Customer Satisfaction Team
The staff is very helpful when they are…
The staff is very helpful when they are trying to get you into the loan but once you get into the loan you can even get ahold of anyone let alone find out when the funds should post to your accounts.
14 March 2022
Unprompted review
Reply from First Loan
Dear Mario,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
1st loan helped me get the money I…
1st loan helped me get the money I needed when in need.
13 March 2022
Reply from First Loan
Dear William,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
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