If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
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If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
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Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Very easy to work with
14 July 2022
Reply from First Loan
Dear Customer,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for having customers like you. Thank you for being such a great customer.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
If I could give this place 0 stars I…
If I could give this place 0 stars I would, Although the loan I received did help me at my urgent time of need, I was approved for $225.00 and had to pay back total of 1717.21 that’s 1492.21 I finance charges! I did express my opinion on that matter and I was treated fairly and was assisted with a payoff schedule that gave me a much reasonable finance charge and I did pay off my loan on the new scheduled dates, Unfortunately because I voiced my opinion I can no longer apply or renew my loan now that I’m in a much better position of being able to afford the finance charge, at that time I wasn’t able to do so! But I have been turned down 3 times!
14 July 2022
Unprompted review
Reply from First Loan
Dear Brandy Favella,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us 855-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
It was good and they always helpful
7 July 2022
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback.
Sincerely yours,
First Loan
Customer Satisfaction Team
First loan is a scam
First loan is a scam. They will charge you astronomical interest. When I looked into them at first and started the process, I never finalized the loan and they sent the money to my account and are trying to charge be over $5100 on $650!!
27 June 2022
Reply from First Loan
Dear Customer,
Thank you for providing the company with the opportunity to respond. We are sorry for any inconvenience that you have encountered. Your loan is an expensive form of borrowing, and it is not intended to be a long-term financial solution.
These loans are designed to assist you in meeting your short-term financial needs. When a borrower agrees to take out a loan, promise to repay the loan amount with interest.
We encourage you to contact us at 855-625-8292. We will be happy to explain your loan, the rate and any repayment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Just maybe instead of deducting money…
Just maybe instead of deducting money every two weeks maybe just maybe you should consider doing it once a month because of someone is boring money Why they might be able to make a monthly payment it may be just as difficult for them to make a payment every two weeks just thought
20 June 2022
Reply from First Loan
Dear Customer,
Your feedback is valuable to us, as we work to improve both our products and our services to you. So if you have any suggestions, recommendations, questions, we encourage you to contact us at (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Helped when in a bind...but very…
Helped when in a bind...but very expensive and hard to get out.
18 June 2022
Reply from First Loan
Dear Vanessa,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Not at good place to borrow from…
Not at good place to borrow from interest is way to high I borrowed 500 in October and it wouldn’t go down my final payment was 575 after almost a year of payments of 167 every two weeks do not borrow from them
18 June 2022
Reply from First Loan
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
The interest on these loans is so high…
The interest on these loans is so high there is no way to reduce the principle. The payments are way too high!
18 June 2022
Reply from First Loan
Dear Customer,
Thank you for providing the company with the opportunity to respond. We are sorry for any inconvenience that you have encountered. Your loan is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. When a borrower agrees to take out a loan, promise to repay the loan amount with interest.
We encourage you to contact us at (855)-625-8292. We will be happy to explain your loan, the rate and any repayment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Worst loan ever
Worst loan ever. This is predatory lending. You guys should really consider lowering your rates so you aren’t putting people in a worse position than when they came to you for help in the first place.
14 June 2022
Reply from First Loan
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you.
Please accept our deepest apologies for the inconvenience.
If your concern is still not resolved, kindly contact us at 855-625-8292 and a Customer Service Representative will be happy to assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
Appreciate it alot came in time
24 May 2022
Reply from First Loan
Dear Joseph Robinson,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback.
Sincerely yours,
First Loan
Customer Satisfaction Team
Excellent work!
13 May 2022
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
This was very convenient
This was very convenient. Great customer service. If there was an issue they would fix it right away.
1 May 2022
Reply from First Loan
Dear Diamond,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Website doesn’t work
Website doesn’t work. Emails are answere by automated means. I’ve emailed them time and again and then called to get a pay off and it just has an answering machine that no one ever reply’s to the messages. I feel this is to make it impossible to pay my loan early and so you get more mmmey from me. I’ll be calling my bank and canceling my auto pay with your company and see how long it takes to finally get a call back
1 May 2022
Reply from First Loan
Dear Robin,
We are sorry for any inconvenience that you've had encountered. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
First Loan is committed to promptly resolving customers' issue. Kindly contact us at 855-625-8292 and one of our Resolution Specialists will assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
First loan customer service is…Awesome
First loan customer service is outstanding. I needed smaller payments and they've listened.
29 April 2022
Unprompted review
Reply from First Loan
Dear Lisa,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great customer service
28 April 2022
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was very professional
Geraldine was very professional, nice and helpful.
26 April 2022
Unprompted review
Reply from First Loan
Dear Andrea,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
These Indian loan practices should be…
These Indian loan practices should be subjected to same guidelines as other loan company's. They're business practices are shady when it come to those(myself included) who are ignorant on how the finance fees kick in. They way they word it is confusing. If they came straight out and told me that only .50 cents out of $392 goes towards my actual loan I would've just dealt with my family emergency another way. And shame on those in power allow this to happen. Since taking this loan out I've been paid it back. And then some. But according to them I still owe 1100 on the 1300 I borrowed. They've collected a total 1pymt for over 500. And 4 pymts of close to 400.
21 April 2022
Reply from First Loan
Dear Tonie,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan. Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution.""
First Loan is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at (855)-625-8292 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
My experience has been wonderful…
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respectful and considerate. Thank you!!
18 April 2022
Unprompted review
Reply from First Loan
Dear Valerie,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
someone getting kidnap
well at first i like them but at the moment im not because im behind on my payments but i havent heard one word from anyone to me
15 April 2022
Reply from First Loan
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
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