Firstleaf Wine Reviews 868

Love getting my box of wine delivered! For the most part I have enjoyed most of the wines as well. However I do prefer lighter bodied wine and finally my boxes are reflecting those choices. I am also receiving French wine choices of which I love. Firstleaf has helped to open my palate to wine a bit I do enjoy it!

perfect and fast friendly service

Working with your wine representatives have always been so smooth. They are knowledable, prompt and so incredibly helpful from start to finish of any of my wine orders.

I will never do business with FirstLeaf AGAIN...
They make it impossible to cancel an order. I bought their first time deal as gift. Subscription was added and started shipping without my approval. After the shipment, they were not ready to cancel the order and charged restocking fee.
Your company does not make it easy to cancel. Infact, it was difficult to find the cancellation screen(no confirmation/acknowledgement was received after moving through multiple screens).
AGAIN, we will not ever do business with you. Suggest everyone to be watchful or STAY AWAY from this!!!!!!!!

Really impressed by the accuracy of their taste profile quiz. Every wine recommendation was spot on with very few edits.

Really enjoy Firstleaf wines as well as its customer service. The wines can be chosen with the help of the knowledgeable staff there and they are available for discussion and information about the wines. This is a way to explore new wines from around the world.

Edit after FirstLeaf's response :
I've checked my records. You sent my first package which I wanted, all communication were on the @gmail.com account. And cancellation conversation was on that as well. I have your email which I shared to my bank about you cancelled it. And then you send another package and charged to me and guess what? It was also @gmail.com not any other account. I shared all these information to my bank. I'll get my money back

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There wasn't any information or notification about subscription and they sent 2nd package to me, I reached out them, they told me that subscription cancelled. Today I got another email from them also a charge to my credit card. Both charges reported to Apple Card because those are unwanted charges to my card. Don't buy anything from them and be careful

The concierge service is fantastic, especially for someone like myself, who is not well-versed in the wine universe! My membership experience has been a good one thanks to Tori and the concierge team!

I’ve been a member for over 8 years and it’s been a great experience. I love trying new wines, I like how you can swap out wines you don’t want in your next order, and the addition of the Wine Concierges are terrific! The club has great Customer Service, so you are always happy with your orders.

Excellent wine, Excellent price

IF YOU LIKE LOW QUALITY WINE, THAT IS THE COMPANY FOR YOU.

I received an email from nift with a 30.00 gift card I ordered wine cart total 37.00 so 30 off should be 7 I was charged 37.00 I called she said the total was 67.00 I said no cancel she said it's on the way she can't

I will never do business with First Leaf AGAIN...
They make it impossible to cancel an order. I bought their first time deal. The wine is NOT that great. I left the country trying to cancel the order before I left but they shipped anyway. I did not pick up or sign for the order. They have since re-shipped the order against my wishes and now want to charge me a restocking fee.

Your company does not make it easy to cancel. Infact, it wasn't until today that I could even find the cancellation screen. AGAIN, won't ever do business with you all now or in the future. I will tell everyone I know to STAY AWAY!!!!!!!!

This was my first time ordering from Firstleaf Wine through a third party affiliate, I was in a hurry while making the order and I entered my address incorrectly (palm to forehead moment). This was my mistake and wasn't realized until the order could not be delivered. I contacted Firstleaf Wine customer support on how to correct my error however changing the delivery address was not an option provided by customer support and no additional options were provided. The wine I purchased would not be delivered to me, there was no solution provided by Firstleaf Wine so I opted to cancel my subscription. I was charged for a restocking fee to cancel, and had no choice but to accept this. Granted yes I made the mistake, I take responsibility for that and had hoped that a simply address correct or reroute would be an option but it was not. Firstleaf Wine is a company that does not allow mistakes by customers or support their possible customers when they make a mistake.

My recent phone consultation with Tori a wine concierge at Firstleaf was, as always, an enjoyable & informative experience. She is very knowledgeable & tuned into my wine preferences. Firstleaf is an excellent wine club, offering very good wines at very reasonable prices. They are also very flexible about frequency of shipments or changing delivery dates.

I enjoy my Firstleaf subscription because their wines are high quality, and I have a wine concierge that recommends wines that she knows I will enjoy based on our conversations and the reviews I leave for my purchases.

There are a lot of wine subscription services out there, but Firstleaf provides me the best mix of value and personalized service. I really appreciate the personal touch that Lindsay, my concierge, brings me every month.

Firstleaf Wine Club is so wonderful! We don’t have to go to the store! They curate our wines based on past preferences. We discover new wines! And you even get a concierge that will answer questions and tweak your orders! Oh…. If you don’t like it-you get a credit back!

FirstLeaf Wine is a phenomenal company. The customer service it highly rated in my book and I share with my friends - if you’re seeking a Wine Club, go with FirstLeaf, you will not be disappointed!