First Class Property Management Reviews 223

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and responsiveness. Many people found the service to be excellent, making their stays smooth and stress-free. The locations are frequently commended for being great, and the quality of the apartments, often described as clean, comfortable, and well-maintained, also received high marks from consumers. However, some customers also noted issues with the facilities. A few people mentioned problems such as dirty pools, mold near bathrooms, heavily yellowed pillows, or a strong, unpleasant odor in the apartment. There were also occasional reports of maintenance issues, including partially functioning air conditioning, poor hot water supply, and even a burst water pipe.

What people talk about most

Staff

Users describe positive interactions with staff. Many reviewers praise the professionalism and helpfulness of... See more

Service

Consumers find service to be positive. Many reviewers report excellent experiences, highlighting the... See more

Location

People report positive experiences with location, often highlighting great views and convenient access to key... See more

Quality

Reviewers mention positive feedback about quality, with many praising the cleanliness, comfort, and... See more

Facilities

Customers had ambiguous experiences with facilities. Many reviewers praised the clean, well-laid-out... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed at a 2 BHK apartment at Lotus 2, Creek Harbour over an 11 days' visit. Family of 4. Super happy with the apartment and the facilities. We were hosted by Faisal Khan, who was present to re... See more

Rated 5 out of 5 stars

So far had good experience with First Class managing my property for short term rentals. My place has been almost fully booked since the start, team is very responsive, they take care of all the aspec... See more

Rated 5 out of 5 stars

We had an excellent experience with Muqadas. He showed us our new apartment in a very professional and friendly way and made the whole process smooth and stress-free. Our flight was very late, an... See more

Rated 5 out of 5 stars

A very clean and well laid out apartment. All amenities were provided which made our stay very comfortable. Muqaddas made the check in process easy and was very helpful. Will definitely recommend th... See more


Company details

  1. Property Management Company
  2. Property Investment

Written by the company

Founded by seasoned experts Luis and Rohollah, our team combines deep insights from management consulting with a flair for innovation, specifically tailored for Dubai’s dynamic Airbnb market. With a rich blend of strategic expertise, data-driven insights, and process optimization, we transform your property into a top-tier short-term rental. Our personalized approach ensures unforgettable guest experiences and maximized returns for property owners.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

First Class Indeed!

The host was very responsive and make check in super easy.

The place was clean and cozy, perfect for our stay.

We really enjoyed our time here. Everything we needed was provided, and the space felt like home.Thank you Muhammad Musa.

Would definitely stay again.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, polite and lovely people. We enjoyed the property and the help from the concierge. 100% recommended. I will certainly call them again

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Was expecting more for the price paid

Although the check-in assistant was friendly & nice, he initially pushed me to park on the sidewalk, assuring me it was fine and that the police don't issue fines there.

Another issue I had was the presence of mold in near the bathroom and a heavily yellowed pillow. To be fair, they did replace the pillow when I pointed it out, but had I not checked, we would’ve ended up sleeping on it."

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Garbage management

Garbage management just bother all the tenants give review give review dubai government take action against this company and there employees are fully stressed no day off 24/7 working how is it possible how dubai government not taking action against this company 😑

16 January 2025
Unprompted review
Rated 5 out of 5 stars

It was a generouse stay in samia by…

It was a generouse stay in samia by azizi. The property was clean. There is every utility which you need as an air bnb. All the appliances were good. The view is road facing where you can sit and have chat with loved ones.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Stayed at Waters Edge Abu Dhabi

Stayed at Waters Edge, Abu Dhabi for six nights. Muhammed Musa from First Class Properties met me on-site to show me the apartment. He was very accommodating and helpful. I am very happy with both Muhammed's assistance, and the apartment. It was the perfect place for my stay

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Never book Apartment with This company…

Never book Apartment with This company I stay in Sadaf building full of garbage I wait 1 hour for check in when host come he look like drunk even he smells hygiene like he did not brushing his teeth he check in us like he drunk, Apartment smell like worsted never want to book with this company again name is first class but it’s totally cheap class
We inform him we are coming late night still there no any preparation he wait us 1 hour with small kids
Next day he bring his colleague and introduce us he’s the manager first he said sorry then offered us free cleaning&Refund but I was not Agree
Refund is not A point you should treat the guest safe after long flight we come dubai for bad smelling
Disappointed

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Muhammed bilal was great

Muhammed bilal was great, and helped us from beginning to end to ensure a smooth check-in process. Kept constant communication doing the whole time. Would recommend!

7 January 2026
Unprompted review

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