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First Class Property Management Reviews 223

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TrustScore 4.5 out of 5

4.7

Property Management Company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and responsiveness. Many people found the service to be excellent, making their stays smooth and stress-free. The locations are frequently commended for being great, and the quality of the apartments, often described as clean, comfortable, and well-maintained, also received high marks from consumers. However, some customers also noted issues with the facilities. A few people mentioned problems such as dirty pools, mold near bathrooms, heavily yellowed pillows, or a strong, unpleasant odor in the apartment. There were also occasional reports of maintenance issues, including partially functioning air conditioning, poor hot water supply, and even a burst water pipe.

What people talk about most

Staff

Users describe positive interactions with staff. Many reviewers praise the professionalism and helpfulness of... See more

Service

Consumers find service to be positive. Many reviewers report excellent experiences, highlighting the... See more

Location

People report positive experiences with location, often highlighting great views and convenient access to key... See more

Quality

Reviewers mention positive feedback about quality, with many praising the cleanliness, comfort, and... See more

Facilities

Customers had ambiguous experiences with facilities. Many reviewers praised the clean, well-laid-out... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed at a 2 BHK apartment at Lotus 2, Creek Harbour over an 11 days' visit. Family of 4. Super happy with the apartment and the facilities. We were hosted by Faisal Khan, who was present to re... See more

Rated 5 out of 5 stars

So far had good experience with First Class managing my property for short term rentals. My place has been almost fully booked since the start, team is very responsive, they take care of all the aspec... See more

Rated 5 out of 5 stars

We had an excellent experience with Muqadas. He showed us our new apartment in a very professional and friendly way and made the whole process smooth and stress-free. Our flight was very late, an... See more

Rated 5 out of 5 stars

A very clean and well laid out apartment. All amenities were provided which made our stay very comfortable. Muqaddas made the check in process easy and was very helpful. Will definitely recommend th... See more

Company details

  1. Property Management Company
  2. Property Investment

Written by the company

Founded by seasoned experts Luis and Rohollah, our team combines deep insights from management consulting with a flair for innovation, specifically tailored for Dubai’s dynamic Airbnb market. With a rich blend of strategic expertise, data-driven insights, and process optimization, we transform your property into a top-tier short-term rental. Our personalized approach ensures unforgettable guest experiences and maximized returns for property owners.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Everything about the service and…

Everything about the service and experience is First Class. Saif’s attention to detail is amazing. He is at all times proactive in making sure that everything is satisfactory. Nothing is left to chance.I could not recommend your service more highly.

23 April 2025
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY AND USE ANOTHER COMPANY

Terrible customer service
Their accommodation is substandard as is their communication to put it right.
My husband also used them in Dubai and he was disappointed with the apartment.
I am STILL waiting for a response and compensation

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Genuine First Class service

I entrusted First Class with managing my studio based on their stellar industry reputation, and they truly delivered. Their reliability and expertise exceeded my expectations at every turn. From our initial connection through interior design decisions and guest hosting, the entire process was seamless. Their team demonstrated genuine dedication to client satisfaction at each step of the journey. I'm incredibly grateful for their comprehensive support and would highly recommend their services to any property owner

10 February 2025
Unprompted review
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