First Charter Bus Rental - Cincinnati Reviews 186

TrustScore 4.5 out of 5

4.5

100 Hamilton Boulevard, 45215 Cincinnati, OH, US


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Rated 3 out of 5 stars

I have had 2 buses not show up so far this school year and when I requested to speak with a manager, I kept getting the run around. I did get the fees refunded, but having to reschedule school field t... See more

Rated 5 out of 5 stars

Able to easily book trips and my preferred driver with ease. It’s important to me that the children in my care are safely picked up and returned to their parents and my reliable driver from First Stud... See more

Rated 5 out of 5 stars

We rented a bus for our office Christmas Party and had a wonderful experience! Bus arrived on time. We had a friendly, responsible, and patient driver. Absolutely no complaints whatsoever!! Would... See more

Rated 5 out of 5 stars

Unfortunately, due to weather we had to cancel our trip. The good news was customer service was incredible. We made the decision 24 hours in advance, and because it was due to weather they gave us a f... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Cincinnati

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact Us

Contact info

  • 100 Hamilton Boulevard, 45215, Cincinnati, OH, United States

  • 800-204-4362

4.5

Excellent

TrustScore 4.5 out of 5

186 reviews

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Rated 5 out of 5 stars

On time and courteous

Not only were they able to fill our reservation during a time of driver shortages, they were able to modify our reservation with no hassle at all. The bus was right on time and they were even kind enough to pull up close in the rain! Would definitely use again.

22 November 2021
Rated 3 out of 5 stars

One of the busses broke down before…

One of the busses broke down before they arrived to pick us up. We paid for 5 busses and only got 4. On the way back, the fifth bus was only a small one which is not what we ordered. The bussing staff was amazing though! Amber really made my day and was so kind.

8 November 2021
Rated 5 out of 5 stars

Fantastic Job for our Formal!

First Charter did a great job with transporting our sorority to our annual formal! They were a little late due to traffic, but both buses arrived within 10 minutes of the pick up time and apologized. They were very courteous and answered all my questions thoroughly when booking.

1 November 2021
Rated 5 out of 5 stars

A Fantastic Excursion

We had never rented a vehicle before, but for our excursion there were 14 of us. A friend of mine recommended First Charter school bus rentals. I had never dreamed of taking a group on a school bus. However, it turned out to be the best event we’ve ever planned! The bus was on time. It was very clean! Our driver, Janice, was fantastic!!!
She made the whole trip fun! We didn’t feel like we had a driver for our bus. We felt more so like we had a good friend driving our bus being the designated driver so that we could party!
In the future when we plan a large group event, we’ve all agreed to utilize the services of First Charter and, hopefully, have Janice as our driver!

24 October 2021
Rated 5 out of 5 stars

Their service is awesome

Couldn’t recommend this service more. They did a great job, our driver was very easy to deal with and accommodating. The bus was clean and nice. They definitely made our keeneland trip much better.

18 October 2021
Rated 4 out of 5 stars

Great service, not stellar communication

The service provided was exactly as expected, our driver was flexible and accommodating.

My one complaint is that I was given the driver's wrong phone number, so I had zero contact with them until I was on the bus that they would show up, could add a couple extra stops, etc.

Would recommend the service though, super affordable compared to other local options.

18 October 2021
Rated 5 out of 5 stars

Excellent Service and Care

Thank you so very much for the excellent service and care of our senior students and chaperones! Your promptness was of the utmost importance, as our seniors were transported to a local retreat center that provided time for reflection on their years at The Summit Country Day School! Five stars for your personnel and bus drivers.

13 October 2021
Rated 5 out of 5 stars

Great Experience, 5 Stars

We were so pleased with our charter bus experience last weekend for a birthday party! Willa was amazing—timely, patient, sweet, and has a great laugh:). I would definitely recommend her as our driver again!

11 October 2021

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