Buying luxury shoes online can be scary as I was worried about getting the wrong size but Andie was super patient and helpful. The shipping was very fast, I received my parcel in exactly 7 days (New Z... See more
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Same day delivery means same day,not the following day pick up from a courrier station. Poor communication. Four available numbers none of them answer. Other than that,I’m happy with the product .serv... See more
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Express shipping takes over 3 weeks and package is still stuck in customs due to incorrect paperwork sent by firstbtq. Firstbtq will do nothing on their end to help with customs issues. I have solely... See more
Company replied
Amazing customer service , just superb! I would like to thank Andie in particular for the amazing support & service. I'm not based in Sicily, But I will make sure to visit First Boutique when I visi... See more
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Company details
Written by the company
First Boutique is Cyprus’s ultimate fashion, luxury destination that offers exquisite collections from the world’s premier and most sought-after designers of clothing, shoes and leather accessories. The Boutique also houses an award-winning range of skincare products, as well as perfumes and colognes. Launched in 2012 as the biggest luxury multi-brand store in the island, First Boutique continues to elevate its luxury retail experience with the addition of an online shop committed to offer to all clients, worldwide, a truly enjoyable shopping experience along with exceptional customer service. Our brand mix collections are hand-picked by a team of professional buyers traveling to the world' s fashion capitals every season to personally select one-of-a-kind pieces that meet First Boutique’s requirements for quality, luxury and design. The personal touch and feel of the collections ensure that all our unique pieces perfectly match the taste and needs of our fashion-loving customers. The experienced multinational team behind First Boutique shares a passionate commitment on creating an unbeatable shopping experience for both women and men. Never failing to provide an excellent service, the answers to your questions are just a phone call or email away. Our vision is not to meet the highest expectations of our customers, but to exceed them.
Contact info
117-123, Georgiou A’ Avenue, 4048, Limassol, Cyprus
- 70 001151
- customercare@firstbtq.com
- firstbtq.com
4.4
Excellent
50 reviews
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Very fast and prompt customer service.
21 March 2026
I had a fantastic experience
I had a fantastic experience: the staff—especially at the Nicosia location—were polite and attentive without being pushy. The selection of luxury brands is impressive, and the prices feel fair. Highly recommended!
3 November 2024
Unprompted review
Reply from First Boutique
Thank you so much Artem for taking the time to leave a review! We look forward to having you shop with us again soon!
All the best,
First Boutique team
www.firstbtq.com
Super service super brands good choice…
Super service super brands good choice of products
18 December 2024
Reply from First Boutique
Thank you so much Gregoris for taking the time to leave a review! We really appreciate your comments and we look forward to having you shop with us again soon!
All the best,
First Boutique team
www.firstbtq.com
Reply from First Boutique
Thank you so much Suzaan for taking the time to leave a review! We look forward to deliver your next order!
All the best,
First Boutique team
www.firstbtq.com
I placed my order
I placed my order, but in the confirming email there were different datas as mine. I recognized and submit my concerns but they did not correct their fault instead they addressed it as my fault. It is not only defective performance but according to international law this is illegal.
3 June 2024
Great customer service
Great customer service! I appreciate professionalism!
Thank you guys!
28 March 2024
Unprompted review
Awful delivery
Awful delivery. The box came broken, ACS charged 10€ for delivery, although on the website the delivery was free. Never again.
28 February 2024
Very professional workers,and amazing…
Very professional workers,and amazing quality shop!❤️🙏🏻
13 February 2024
I order at Friday evening
I order at Friday evening, Monday afternoon they told me all the products I purchased it was sold out. For me it was very unprofessional to delay 3 days ,if it was the next day I would say ok and believe me I know how the system works.
9 February 2024
I love First Boutique wonderful…
I love First Boutique wonderful customer service and I got a bomb deal too
13 January 2024
my package is stuck in customs or…
my package is stuck in customs or somewhere in the Netherlands. your company hasn't been able to resolve it. I will be arriving to Amsterdam this next Sunday and will only be there for one day.
3 August 2023
Reply from First Boutique
Hello Fernando,
We sincerely apologize for the recent shipment inconvenience you faced. We take full responsibility for ensuring the smooth dispatch of your order. However, an unexpected issue at the Netherlands' customs office, misclassifying your package as non-EU, caused this delay.
Rest assured, we made every effort to swiftly address this matter. We liaised with FedEx, providing them with the necessary documentation to rectify the Dutch customs misunderstanding via constant calls, emails, and live chats.
We're relieved FedEx managed to deliver your package before your departure from Amsterdam. We deeply empathize with your frustration and apologize for any inconvenience caused.
Thank you for choosing us; we look forward to serving you even better soon.
All the best,
-- Andie
www.firstbtq.com
Quick delivery
Quick delivery. Beautiful packaging. Merchandise received was as pictured.
25 July 2023
Reply from First Boutique
Thank you so much Abigail, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
Reply from First Boutique
Thank you so much Georgia, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
Me and my wife shopped at Del Mar…
Me and my wife shopped at Del Mar today. The blond girl at the first floor was super help-full as well as Maria ( as always ). 5 star customer experience!
1 July 2023
Reply from First Boutique
Thank you so much Kyriako, for taking the time to leave a review and for highlighting the great work of our amazing team! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
Super unhelpful with customs issues
Express shipping takes over 3 weeks and package is still stuck in customs due to incorrect paperwork sent by firstbtq. Firstbtq will do nothing on their end to help with customs issues. I have solely been the one calling FedEx numerous times per week for an update on my package after sending the paperwork myself. I probably wouldn’t order from this company in the future
24 June 2023
Reply from First Boutique
Dear Christian,
Thank you for bringing your concerns to our attention. We understand that you're disappointed with the delay in receiving your order, and we apologize for any inconvenience caused. We ship to the US daily and have never encountered such a delay at customs. Your order was processed and dispatched the same business day we received it and arrived in the US within 3 days. To expedite the delivery, we also make sure to prepay all duties & taxes for our US clients. FedEx informed us that we encountered this unexpected customs delay due to the 4th of July holiday. This holiday period can sometimes impact shipping schedules, causing slight delivery delays. We strive to provide a seamless shopping experience; however, occasional delays due to holidays and other matters at US customs are beyond our control.
Please be assured that we are actively monitoring the situation and doing everything within our control to ensure the timely delivery of your order. We work closely with our shipping partner, FedEx, and have provided them with all the necessary info to expedite the process and have followed up with them daily. We value your business and want to make things right.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
-- Andie
www.firstbtq.com
A big thank you to Aida for assisting…
A big thank you to Aida for assisting me in purchasing a piar of shoe's.
She provided photos of the sizes and measurements so I could purchase the correct size.
She also answered all my questions that gave me peace of mind before purchasing from first boutique.
The staff were professional and the shipping was fast.
Thank you everyone at first boutique.
I am happy with my purchase.
Keep it up!!!
20 June 2023
Reply from First Boutique
Dear Darren,
Thank you so much for taking the time to review us and for highlighting Aida's great work! We're thrilled you're happy with your purchase & our service and we look forward to having you shop with us again soon!
All the best,
-- Andie
www.firstbtq.com
very quick delivery
very quick delivery, changed the address last minute and still managed to deliver with pleasure
14 May 2023
Reply from First Boutique
Thank you so much Elena, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
The friendly talk and professionalism
14 May 2023
Reply from First Boutique
Thank you so much Elena, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
Shipping was fast and easy
2 April 2023
Reply from First Boutique
Thank you so much Layouke, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
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