Firstbase.io Reviews 1,047

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and user-friendly platform, making complex processes like company registration straightforward and quick. Many highlight the exceptional customer service and staff, noting their helpfulness, responsiveness, and clear communication, which made them feel supported throughout their journey. However, some people were dissatisfied with the response times, mentioning that support could be slow or inconsistent. A few other people also felt that the support chat provided scripted responses and lacked accountability, leading to frustration when trying to resolve issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use for company... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's intuitive,... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's responsiveness,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstbase.io made it simple to incorporate our US business from abroad. The platform is clean and easy to follow. Their bundled services - including EIN and bank account setup - made things very... See more

Rated 4 out of 5 stars

I really enjoyed creating my company with Firstbase.io. Their platform is intuitive, user-friendly, and makes the whole process extremely simple. You’re guided step-by-step through every stage, e... See more

Company replied

Rated 4 out of 5 stars

Firstbase made it easy for us to get our company off the ground quickly and easily. Taking care of all the important things you need when starting up and allowing us to focus on the most important... See more

Rated 4 out of 5 stars

The interface is user friendly and the process is easy, however few points to improve on: 1. More clarity about 2nd-3rd step additional payments that are hiding and showing up only after you s... See more


Company details

  1. Legal Services

Written by the company

We have made it easier than ever for tech entrepreneurs to start a business in the United States and establish a bank account even while abroad.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience overall

Great experience overall. The setup process was faster than I expected, and their support team was responsive and helpful throughout.

One thing to note, I was a bit surprised by the required mailroom add-on fee. I originally thought it would just be the registered agent + initial setup, but to stay compliant, you’ll need the Start plan, Agent service, and Mailroom, minimum. That said, the online notarization was a standout feature, super convenient.

Overall, I’d still recommend Firstbase. They get the job done.

4 June 2025
Rated 5 out of 5 stars

Excellent onboarding

Onboarding experience is intuitive and has clear instructions. Documentation needed is easy to provide and the dashboard provides all the relevant information for management.

4 June 2025
Rated 5 out of 5 stars

Exceptional Experience with Firstbase!

I had a truly outstanding experience with Firstbase from start to finish. The entire process of setting up my U.S. company was incredibly smooth, professional, and efficient. The platform is intuitive and user-friendly, and every step was clearly explained and easy to follow.

What impressed me the most was their exceptional customer service. Every time I had a question or needed clarification, the support team responded quickly with helpful, clear, and friendly advice. They made what can often be a complex and stressful process feel seamless and even enjoyable.

Thanks to Firstbase, I was able to focus on growing my business while they handled the administrative heavy lifting. I would highly recommend them to any entrepreneur or small business looking to set up in the U.S. — truly a game changer!

— Yassir D.

4 June 2025
Rated 4 out of 5 stars

Things that seemed impossible

Things that seemed impossible, like a foreigner registering an LLC ... become fixed in a seamless flow, fast, sharp, and precise. Perks are also fine, but some of them are not working.

31 May 2025
Unprompted review
Rated 4 out of 5 stars

I liked the service very much also

I liked the service very much also online help was quick and good. I only had a technical problem while setting up my mailroom. But these things can happen. At the end all was very good structured and it was very easy to set up the business.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

We incorporated our C-Corp flawlessly

We incorporated our C-Corp flawlessly. I really love the simplicity, the clean UI of Firstbase, and the excellent service. I never had an issue reaching someone, even with all my questions. Over a year later, we’re also Firstbase One customers - and still loving the experience. Keep it up!

20 May 2025
Rated 1 out of 5 stars

I have just tried many times

I have just tried many times, but I cannot access the site. In the meantime, I am waiting for a tax ID.

Everything is fine now.

11 May 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi there, thanks for your message and so sorry for the inconvenience.

We had a temporary maintenance window last Sunday that was resolved the same day — the site is fully operational now, so we invite you to try again at firstbase.io.

We also checked for any open support tickets linked to your case but couldn't find anything that matched. If you're still having trouble accessing your account or are waiting on your Tax ID, feel free to reach out directly through the chat widget on our website or submit a request through our support form here: https://firstbaseio.zendesk.com/hc/en-us/requests/new

We’ll be happy to help and make sure everything gets sorted out quickly!

Best Regards,
The Firstbase Team

Thank you for updating your review. Glad to hear everything is working fine now.

We still weren’t able to locate your contact details, but we’d love the chance to connect directly and ensure everything is fully wrapped up on your end. If you’re open to it, feel free to reach out to us anytime at support@firstbase.io.

Thanks again for giving us the opportunity to make things right, we appreciate it.

Best regards,
The Firstbase Team

Rated 1 out of 5 stars

Their tactics to upsell you on their…

Their tactics to upsell you on their other services is annoying. I cancelled their mailroom service but they kept charging me

Edit : They helped me cancel my subscription and initiate a refund.

8 May 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi Akmar,

Thank you for sharing your experience. We're sorry for the confusion surrounding your recent interaction with our service.

After reviewing the situation, we confirmed that no additional charges were made for the cancelled service, and the misunderstanding has been clarified. Our Agent Ana has since followed-up with you directly, apologized for the mix-up, and confirmed that your other requests have been processed.

We truly appreciate your patience and the opportunity to resolve this with you. If there’s anything else we can do to assist you further, please let us know.

Best Regards,
The Firstbase Team

Rated 1 out of 5 stars

This is Scam…

One of the worst company to work with. Horrible platform. For the past 2 weeks I am trying to get a response and make changes, but there is no response. The only response in support chat is we will get back to you and nothing happens. This does not seem like a legitimate company. Please stay away.

21 April 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi Rajeev. We're sorry to hear things didn’t go smoothly with the initial Start & Incorporation process and that the platform was hard to navigate.

We see that our agent, Corrine connected with you to help sort things out and offer a resolution. Please let us know if there's anything else you need assistance with, we do value your feedback.

Best Regards,
The Firstbase Team

Rated 5 out of 5 stars

Great and easy incorporation process

This is the 2nd time I incorporate a company using Firstbase and I loved it. It’s super easy to do it and they explain everything in plain language. I spoke with the customer support team in order to finish the incorporation process and it was great!

I also recommended it to other 2 companies from Chile!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I recomend it 101%

I use it many times, and ALL the times help me to do all my corporations and bank, taxes and payroll
I recomend it 101%

22 May 2024
Unprompted review

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