First-Rate Removals Reviews 7

We honestly couldn’t have done it without First Rate Removers! From the very first conversation with Andreas to Andy and the team showing up the day before the move, everything was handled with such professionalism and care.

On moving day, the team was fantastic – friendly, efficient, and genuinely a pleasure to be around. They made what could have been a stressful process feel completely manageable. They didn’t just move our belongings; they helped settle us into our new home and made the whole experience feel smooth and supported.

I truly cannot recommend them highly enough. If you’re planning a move, you’d be making a big mistake not booking them. Friendly, reliable, and absolutely first-rate in every way!

I recently used this company to move house to another street, about 2 miles away.

Communication with Andreas was very good. Initially, the van was supposed to arrive at 12 pm, but then I was told it might be a bit later, between 1 pm and 2 pm and accepted it. On the day, I was informed that the elevator in the block where they were moving another customer had broken down, which was causing additional delays. I was told they would now arrive around 3 pm. After 3 pm, I received a message saying it would be 4:30 pm. Unfortunately, after 4:30 pm, communication with Andreas stopped. In the end, the van with two men arrived at 5:30 pm.

By that time, we had already moved everything from the house to the driveway, except for a two-seater sofa and the mattress, hoping they would quickly load it onto the van. I saw in one of the reviews that this team had worked very efficiently, but that was not the case for me. They were working, no doubt about that, but I must say it was the slowest moving team I have ever experienced. Even though we were actively helping them load the van from driveway, it still took another 1.5 hours.

I understand that positioning and securing items is important, but in this situation, quickly loading and even returning for the remaining items without overcomplicating the arrangement would have been far more efficient.

In the end, they helped me move, and I’m grateful for that. However, I wouldn’t recommend their service to anyone for whom timing is critical or where delays of over four hours are unacceptable.

We recently used First Rate Removals for our office move and couldn’t be happier with the service. Andres and his team were absolutely fantastic – professional, efficient, and incredibly hard working from start to finish. They made what could have been a stressful day run smoothly and with zero hassle. Their attention to detail and care with our equipment was top-notch.
We highly recommend them – 100% would use again. Thanks, Andres and team!

100% recommend! Used these guys for our move Marlow to Bray after they were recommended to us. Andres and his company are amazing. Hassle free and meticulous. Premier service is defs worth it for hassle free moving. All the guys work amazingly hard and cant do enough for u. 100% recommend

Andres and his team managed to fit us in at the last minute (just before Christmas) following a very stressful house sale/purchase. First Rate were brilliant in taking the stress away from us helping us get excited about the move again! What sets them apart is Andres' customer service and his focus on making sure any issues get resolved asap. Would 100% recommend.

This company is great. They were punctual..courteous and nothing was too much trouble. Very reasonably priced and they took care of everything. Careful yet efficient. Would thoroughly recommend

These guys were absolutely brilliant - would not hesitate to use them again!