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Firmoo Reviews 2,888

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TrustScore 5 out of 5

4.8

Glasses Store
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Review summary

Created with AI, based on recent reviews

Considering 718 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that the glasses are well-made, sturdy, and stylish, often exceeding expectations compared to high street brands. Many people appreciate the affordability, finding the prices very reasonable and significantly lower than traditional opticians, allowing them to purchase multiple pairs. The ordering process is described as easy and straightforward, with many highlighting the quick delivery times, often arriving sooner than anticipated. However, some customers also noted issues with delivery, including orders being cancelled without explanation or parcels being lost or destroyed by couriers. A few other people felt that the prescription was incorrect or that the lenses, particularly transitional ones, did not function as expected or stopped working prematurely.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the excellent quality of the... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Price

Users describe positive interactions with price, often highlighting the excellent value and affordability of... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and simple, even for... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

All glasses have purchased in the last year are via Firmoo. My prescriptions tend to be quite expensive, but Firmoo offer great quality at a much lower price. I always get to buy a spare as well, w... See more

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing

All my glasses from Firmoo have been super cost effective and comfy. I don't think I will ever purchase glasses from an overpriced conventional shop again.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful glasses at a really good…

Beautiful glasses at a really good price, especially good if you’re looking for something a little bit different to what’s on the high street, very simple to be beer your prescription and the glasses are of high quality I honestly wouldn’t get them from anywhere else now

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Firmoo have been great

Firmoo have been great! Quick delivery, accurate lenses for my prescription and their frames are super cute and original compared to high street brands. I like that affordability doesn't mean I have to compromise on quality :)

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Ordering was really straightforward, with step by step instructions and there are so many frames to choose from. Unfortunately I chose a pair that when I tried on they were slightly small and the reading part of the lens was a little low in my face. This was my error in choosing the wrong style frames, however Firmoo exchanged them at no cost for a different pair and also gave me helpful advice in choosing a new frame style.
The new pair arrived within 10 days and are just perfect.
The cost was good and they look and feel good quality.
I would definitely recommend them.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased three frames and all high…

I purchased three frames and all high quality and reasonable. I just wish lense options had more discounts. But overall great experience.

30 January 2026
Unprompted review
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Reply from Firmoo

Hello Ima,

Thank you so much for taking the time to share your review!

Your feedback is important to us, and we will be sure to pass it along to our relevant teams for consideration as we continue to improve our offerings.

We hope to serve you again soon.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

After sales at Firmoo is top notch!

I was so impressed with the after salesteam at Firmoo. When glasses weren't what I was expecting, Firmoo were quick to offer me a generous full refund or exchange, two fantadtic options.
I opted for an exchange, and was send a voucher code for the full cost within the hour - at the week end too!
Great range of funky, different frames, but something for everyone.
Thanks Firmoo, a dedicated customer 👍

31 January 2026
Unprompted review

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