International Passive Fire Ltd Reviews 256

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

An incredibly helpful company. We sent all of our measurements and requirements and they worked out exactly what fire proof paint we needed. We hadn’t realised how complicated that part would be (affe... See more

Rated 5 out of 5 stars

I needed a small amount of fire proof paint for some steel beams in my kitchen, in order to comply with Building Control Regulations. When I contacted IPF, they went out of their way to help i... See more

Company replied

Rated 5 out of 5 stars

Phone answered by a real person who was prepared to help me: always a good start. Asked some simple questions and recommended the appropriate product. Paint arrived within a couple of days, as did t... See more

Company replied

Rated 5 out of 5 stars

Clear product descriptions, availability and sizes at a reasonable price in a market that is expensive when you only need limited quantities. Followed up by prompt service with a smile.

Company replied

Company details

  1. Fire Protection Equipment Supplier
  2. Building Materials Supplier

Written by the company

Buy Intumescent Paint & Sealants & Fire Proof Paint online with Fast Delivery & Expert Advice from International Passive Fire Ltd, Devon, UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

International Passive Fire Ltd

International Passive Fire Ltd. were very easy to deal with, all enquiries dealt with quickly and professionally. Amazing experience. Paint delivered quickly and well packaged.

26 July 2023
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Alisdair. Best wishes, Bethany - the IPF Team

Rated 5 out of 5 stars

My first order was minor but the…

My first order was minor but the communication and attention was nevertheless exceptional. My second order did not require interaction but was delivered promptly. Could not ask for more.

30 July 2023
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Premy. Best wishes, Bethany - the IPF Team

Rated 5 out of 5 stars

The help that I received from the team…

The help that I received from the team (thanks especially to Steven Bryant) was excellent. Being a domestic customer with no experience of painting exposed internet steel columns, Steven advised me on purchasing the correct intumescent paint and also assisted in getting advice from a 3rd party paint supplier that sold me the compatible top coat!
Many thanks for all your help and well done!

4 August 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Andy. I've passed on the kind words to Steven, who is very appreciative. Best wishes, Bethany - the IPF Team

Rated 5 out of 5 stars

Great service.

31 July 2023
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the kind words Randeep! We hope your steel painting went well!

Kind regards,
The IPF team.

Rated 5 out of 5 stars

Great experience

The team were fantastic at going through my needs and coming up with the perfect solution for my fire protection needs. Communication was great and any questions were fully answered and very swift.

Delivery was fast and efficient, I felt very happy with May dealings with the team. Highly recommend.

24 July 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thank you for your review. It is much appreciated. Best wishes, Bethany - the IPF Team

Rated 5 out of 5 stars

Feedback

Brilliant service from start to finish, the company kept me informed of progress from the moment I placed my order.
I would highly recommend this company and will be using them again.

11 July 2023
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Andrea. It's much appreciated. Best wishes, Bethany - the IPF Team

Rated 5 out of 5 stars

Great service

Great service, staff very helpful, had to call and add to my order, not a problem… will definitely use them again….
5 stars all the way…👍🏻

12 July 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review William. It's much appreciated. Glad we could be of help. I've passed your review onto Andy who assisted you. Best wishes, Bethany - Sales & Marketing Team Lead

Rated 3 out of 5 stars

Delivery price was much to expensive

I bought 1 litre of fire paint . Really quick delivery. Delivery cost more than the paint which is a bad negative . Product is very good.

25 June 2023
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Danny. We keep our delivery costs as low as we can. As we primarily ship out paints, our couriers charge us more than what most people would expect, even for 1L of product. I'm so sorry about this.

If you need any technical help or application advice, do get in touch with us.

Best wishes, Bethany - the IPF Team

Rated 5 out of 5 stars

Easy to Deal with and Andrew was very…

Easy to Deal with and Andrew was very helpful with advice

28 June 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Good afternoon Paul, thank you for the review. I've passed this onto Andrew and he's thankful too. Best wishes, Bethany - Sales Team Lead

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Able to provide clear and concise information on what I needed. Bethany clearly knows this specific topic well.

Thank you

22 June 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Hi Les, thank you for the review. It was a pleasure working with you. Best wishes, Bethany

Rated 5 out of 5 stars

Really helpful professional service in…

Really helpful professional service in information,sales and quickly delivered, the way every company should be!

7 June 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Ian. It was a pleasure working with you. Best wishes, Bethany and Alex.

Rated 5 out of 5 stars

Fantastic Company and Bethany is a Star.

This Company was recommended to me as an alternative to Rawlins by a client. Wish i had gone to them first as i received so much help from the wonderful Bethany Horton who went above and beyond for me. she not only contacted my local council to make sure that we were allowing the correct thickness required for intumescent paint but also contacted the delivery company when the delivery was delayed.
Bethany has so much knowledge and provided exactly what i required to complete the painting of the exposed steel in my new extension.
Would 100% recommend International Passive Fire Ltd

5 June 2023
Unprompted review
International Passive Fire Ltd logo

Reply from International Passive Fire Ltd

Thanks for the review Tony. It was a pleasure working with you. Best regards, Bethany

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look