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Rated 4 out of 5 stars

Service reliable and affordable. Customer support was slow at the start of February however seems to have fixed and they have offered goodwill gestures to compensate. Hopefully this will be one off ev... See more

Rated 5 out of 5 stars

I've been using FirePowerCloud for a couple of years and always found the service to be excellent. Recently they upgraded the product and this caused a few stability issues but the level of service th... See more

Company replied

Rated 5 out of 5 stars

As a sysadmin, I'm pretty picky when it comes to infrastructure and performance and I have to say, this cloud gaming provider has seriously impressed me. Their 24/7 gaming desktops are rock soli... See more

Company replied

Rated 1 out of 5 stars

unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages... See more

Company details

  1. Cloud Computing Service

Written by the company

Fire Power Cloud offers a range of cloud computers. Jump in and work, game, play or develop.


Contact info

3.5

Average

TrustScore 3.5 out of 5

58 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

best cloud gaming service out there

well this is my first ever review i write so forgive me if its bad lol.
first of this is still a beta service at this moment so issues are normal. however communication is very good. and even when there are issues they will update you every step they take.
second the connection is amazing even from mainland EU. its more stable and has less latency than other services i tried. even others where the DC is physically closer to me.

maybe they could improve on communication outside of discord. however if you join the discord you get all the communication you will want (maybe to much even :D ).
so TL:DR 10/10 would do again. and 10/10 would recommend

7 September 2020
Unprompted review
Fire Power Cloud logo

Reply from Fire Power Cloud

Thanks for your kind words! We're glad you're enjoying the next generation of gaming, it's only going to get better!

Rated 1 out of 5 stars

Unfortunately nothing has improved.

On the positive side, the support (once you reach them) is very friendly. Once you get your machine activated (which unfortunately can take very long), it's okay - unless you need support or want to cancel.

Unfortunately the service has not yet been improved much. I wanted to quit the service and requested this in the interface. For more than 14 days there is no answer from the support. From the team itself there were only empty promises in the last months that everything should get better. A lot of apologies are made, but that doesn't help either.
A pity actually as Cloud Gaming has great potential.

5 September 2020
Unprompted review
Fire Power Cloud logo

Reply from Fire Power Cloud

Hi Giulio,

I'm glad you're all setup and ready to go!

I'm very sorry a user of our Discord was considered not friendly, we have spoken to the person in question and believe this issue is now resolved from both points. Thank you for your kind words regarding the staff members!

In regards to your support tickets, we offer instant 1-1 support via Discord and our SLA for ticket responses are 24h, if we didn't meet this SLA please take our deepest apologies.

We're very glad you are now satisfied and up and running.

Have a great day and enjoy your Fire Box.

Rated 1 out of 5 stars

Attention!

I can't rate support, because it doesn't answer. My Officebox is also not activated. Dubious page, the ratings here do not look real either!

28 August 2020
Unprompted review
Rated 5 out of 5 stars

First Class Customer Support & Service!

There's your average Windows Remote Desktop provider.... and then there's FIRE POWER CLOUD!

It's been a year since I signed up and haven't looked back since. Customer support is always first class and second to none! Lewis and his team really go out of there way to help you - but because the service is that good - there's rarely any need to contact them!

I have used AWS and Hetzner to spin up my own RDP instances but my go to machine is always my Fire Box! Amazing speed, 99.99% uptime and it can handle pretty much what I throw at it!

Unlike some providers there are no bandwidth issues, connectivity problems or restrictions placed for heavy users like myself.

All in all, would 100% recommend Fire Power Cloud to anyone looking for a reliable and supportive Windows RDP provider.

28 April 2020
Unprompted review
Rated 3 out of 5 stars

Don't recommend completely unusable

After two hours of messing around you cannot even get sound working very poor service will not recommend sound is basic requirement of remote desktop technical support was good and tried to help but it's compatibility issue note it doesn't work with Chromebooks

22 April 2020
Unprompted review
Fire Power Cloud logo

Reply from Fire Power Cloud

Hi Mark,

We're sorry that the sound on your Chromebook is not working, we can assure you it is supported and we have many customers who use their Chromebooks daily for our service. If you'd ever like to try again our professional team are always on hand to help with any problems you may have! Have a pleasant day.

Rated 5 out of 5 stars

A thumbs up from me

I have been using their product now for about three weeks without any problems, very happy with the high level of professionalism from the customer support team, my fire box has helped make my work life simpler!

14 October 2019
Unprompted review
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