The Fireplace & Chimney Authority Reviews 2,035

The service was efficient and honest. The tech did not try to sell me something I did not need.

The work was assessed, quoted and delivered with no problems. Very impressed with the honesty of this company and the customer service and expertise of the employees is exceptional

They were the only ones to get back about doing a minor repair project. They were quick to come out and quote, quick to do the work. There was a minor flaw in the parts they got and they offered to replace it before we even noticed. Seems to be a low bar that not many companies are meeting, these guys were quite satisfactory.

Had an amazing experience. So happy with how our fireplace turned out.

The Fireplace & Chimney Authority did a great job. They repaired the chimney and inserted a new liner. We also purchased and had installed gas logs with a remote start. Everyone on the staff was a pleasure to work with. I highly recommend them.

Prompt, clean up well

The gentleman that came to my door was very polite and made sure he made no mess. And explained what he was doing.

Quick and effective service.

Your techs are efficient. Friendly and helpful. Clean up is always complete. Your coupons make your company competitive in price.

Everything the tech did was explained to us. There were no surprise charges.

Fast, pleasant, efficient. They did a great job. Thanks

These guys are the real deal. The entire process of choosing a gas fireplace to the install was very efficient and enjoyable. Highly recommend

Service call was on time by very courteous and knowledgeable employee who serviced our unit making sure it was operating perfectly. He left everything spotless explaining what he did to our satisfaction. We would always recommend your company to all our friends.

They came when scheduled and handled our problem.
Friendly and cleaned up after their work was done.

Thorough, neat . Excellent work

Jason listened to me and gave me options in design and pricing for what would work on my prefab fireplace. He clearly is an expert in his field. The installers were Ricky and Alex, both men were great. They were efficient and did a beautiful job with my see through fireplace, so 2 sides. This included updating the log, gas line, surrounds and doors. I highly recommend this company, I am very pleased with the work that was completed.

The representative that came to my house was an expert with fireplaces. He understood what was causing my damper issue, and fixed it quickly. Very impressive.

We moved on our project at what turned out to be the busiest time of year for this business. While we were waiting our turn for an appointment, Tom gave us ideas and tools we could use on our own to begin troubleshooting our problem. When our in home appointment time arrived, we were ready to discuss options with our technician and move the project forward. Armed with our preferences, we arrived back at the store, where Tom walked us through log sets that could be used to address our problem and gave his recommendation. We purchased a set and had them installed the next week. Ups and extras were offered to enhance the beauty of our new log set. We're so happy we decided to go ahead with some "extras". They really add to the beauty of the fireplace. Jake and Josh were prompt, very friendly and knowledgable and respectful of property. We decided to complete the project with a new fireplace door. We were given a brochure outlining all our options and custom-designed a stunning door. Jake and Josh returned less than a month later to install it. We're thrilled with the outcome. The upgraded fireplace has added much value to our home.

The fireplace displays at your store in Lisle was critical in our decision to select Fireplace and Chimney. The customer service and experience from Kevin made the process relaxed with no pushy salesperson tactics.