Fireaway Pizza Reviews 609

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were somewhat happy with their experience overall. Many customers enjoy the fresh and tasty pizzas, often highlighting the authentic taste and quality ingredients. The speed of preparation for in-store orders is frequently praised, and some appreciate the variety of food and drink options available. Several people also commend the helpfulness and generosity of the staff, noting positive interactions and good service. However, a significant number of customers express dissatisfaction with delivery services, citing long wait times, cold food, and orders that never arrived. There are also concerns about the quality of some products, particularly gluten-free options and certain sides, which some found unappetizing or poorly prepared. Additionally, some people reported issues with customer service, including rude staff, incorrect orders, and difficulties with online ordering systems.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing high satisfaction,... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as incomplete deliveries,... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising the helpfulness, politeness, and... See more

Quality

Consumers find quality to be ambiguous, with many praising the food as amazing, delicious, and the best pizza... See more

Delivery service

Customers consistently note negative experiences with delivery service, citing frequent issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 2 out of 5 stars

Got a pizza after a night out on Early hours of Sunday morning, ordered a gluten free ham and pineapple as I am coeliac, it cost £16 for the smallest one which was a big one, it wasn’t nice at al, it... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

609 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Just picked up our 1st order pasta was…

Just picked up our 1st order pasta was pitiful could have gotten better from morrisons same with pizza nothing to write home about..35 quid for one pizza,pasta and 2..supposed homemade cookies..wont be back or recommend

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful pizza

Absolutely awful pizza, soaked in grease and oil, the dough was straight up RAW and uncooked it was vile. Suprised i’m not ill from just eating 1 slice of this monstrosity. I got grief from the employees and the manager making it seem like it is my fault and gaslighting me, saying the cheese made the dough raw?? DO NOT GO HERE!

22 April 2025
Unprompted review
Rated 4 out of 5 stars

Food was good quality

Food was good quality, freshly cooked with fresh ingredients. Sunningdale branch, staff was really humble and welcoming. The option to have garlic base instead of tomato suited our requirement. Infact they have 4 choices to choose from. They served piping hot pizza with substantial salad as was ordered. A pleasant experience and would definitely recommend to eat in or take away or order.

21 April 2025
Unprompted review
Rated 3 out of 5 stars

They made me the wrong pizza

They made me the wrong pizza, missing off some of the ingredients, then when I asked them about it, they said they could just put them on after. Was made to feel awkward about asking for the order I'd paid for.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience, over all. I loved the pizza and the waiting time was little. They said it would take 10 minutes and it took around 7. I’ve heard great things about this and it did not disappoint.

6 April 2025
Unprompted review
Rated 1 out of 5 stars

Wrong order delivered yet somehow it…

Wrong order delivered yet somehow it was my fault. I ordered on line so the order is very clear. I ring to advise and the managers start arguing with me telling me it’s my fault as I didn’t tell the driver the order was wrong 👎👎👎

5 April 2025
Unprompted review
Rated 2 out of 5 stars

Staff don't listen

Would have been a lovely pizza except it had olives on it. I asked 3 times to make sure they had the order correct. "Veggie pizza with no olives. Please don't put olives on. Remember to leave the olives off." When I got it home it had olives on it. Would have returned it, if I'd not been so tired and it was pouring with rain. Won't go there again.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

USELESS

I waited 90 mins for a pizza, to be told the driver had a puncture will make another pizza, another half hour later pizza turns up, with a pot of icecream to try nice me up, but no drink…. To then be told they’ll take £5 off my order, absolutely terrible service, AVOID

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Not as ordered

I ordered a a pizza a week ago. I did make your own, the pizza was great, didn't like vegan cheese.
I ordered the same yesterday, hardly any veg, the worst was it was covered in cheese.

12 March 2025
Unprompted review
Rated 4 out of 5 stars

Amazing!

Amazing garlic bread, pizza and pasta, wedges were lovely just a little under done but still tasted amazing! Order got delayed by half an hour but was worth the wait, will be ordering again!!!

1 March 2025
Unprompted review

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