Fire Authority by GALLS Reviews 7

TrustScore 3 out of 5

3.1

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Company details

Written by the company

Fire Authority equips firefighters & EMS with proven gear meeting the toughest standards. Fire Authority delivers durable gear designed for those who answer every call.


Contact info

3.1

Average

TrustScore 3 out of 5

7 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Total lack of communication—Avoid this site

I strongly suspect this site is a scam. I purchased two pairs of Nike Flex Experience shoes on November 24th, 2025, while they were on sale for $26.25. Since the initial purchase, I have received no proactive updates. As of today (January 19, 2026), my order status is still stuck on "Awaiting Shipment."

When I reached out on December 7th, I was told the items were on backorder and would restock by January 1st. That date has passed, and the company has gone silent. I followed up again on January 14th but received no response. After waiting nearly two months with zero progress, I have filed a dispute with my bank to recover my funds. Save your time and money—shop elsewhere.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible tracking

Horrible tracking compared to other companies, on top of that the one item I ordered post holidays was not delivered on the date stated.

26 December 2025
Fire Authority by GALLS logo

Reply from Fire Authority by GALLS

Hello, thank you for taking time to leave us feedback. We have shipped your items on 12/29 with fedex. Upon checking, it appears your items have been delivered to your door.

Rated 2 out of 5 stars

Awaiting shipping confirmation for two weeks

Order placed on November 24th, still shows "awaiting shipment" on my account. No update on ship date, availability or delivery. Two weeks seems a bit excessive to be waiting on shipment confirmation. At the same time I receive daily text messages reminding me that the product I ordered is on sale for immediate delivery!

24 November 2025
Fire Authority by GALLS logo

Reply from Fire Authority by GALLS

Thank you for your feedback and for contacting our customer service team. We apologize for the frustration caused by the delay. The item you ordered was listed as backordered on the product page at the time of purchase. Please let us know if we can assist with anything further, and we look forward to serving you again.

Rated 5 out of 5 stars

Whent through the website quick and…

Whent through the website quick and easy. The only thing I would suggest is more communication in the email after purchase. Doesn't say when the items will arrive or how to track, I thought at first I might have been scammed. Called GT's they saw my order and let me know i sshould get an email when shipped, but they just showed up. The time I ordered and then recieved the items was awesome, but not knowing when they will arrive or if they were shipped was a little bit stressful.

24 November 2025
Fire Authority by GALLS logo

Reply from Fire Authority by GALLS

Thank you for your feedback and for choosing Fire Authority by GALLS! We’re glad to hear your order arrived and that your overall experience was smooth. We also truly appreciate you highlighting the need for clearer post-purchase communication.

We apologize for any stress this caused and want you to know that we are taking action on this feedback to improve our order and shipping updates moving forward. If you ever have questions about an order, our customer support team is always here to help.

Thank you again for helping us improve!

Rated 5 out of 5 stars

Great prices and fast shipping

Great prices and fast shipping. Will buy again.

24 November 2025
Fire Authority by GALLS logo

Reply from Fire Authority by GALLS

Thank you for the great review! We’re thrilled to hear you enjoyed our prices and fast shipping. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great price fast ship

Great price fast ship

24 November 2025
Fire Authority by GALLS logo

Reply from Fire Authority by GALLS

Thank you shopping at Fire Authority by GALLS! We’re thrilled to hear you enjoyed our product offering. We look forward to serving you again soon!

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