Financial Resolutions Mortgage Brokers Limited Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, approachability, and extensive knowledge, making complex processes feel much easier and less stressful. The service provided is frequently described as outstanding, with many appreciating the efficiency and the smooth, organized experience, especially for first-time buyers and those navigating mortgages or remortgages. Reviewers also highlight the excellent customer service, noting prompt communication, regular updates, and a proactive approach to addressing queries and providing solutions. People consistently mention the quick response times and the willingness of the staff to go above and beyond, ensuring clients feel informed and confident throughout their financial journeys.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express high satisfaction with the service, frequently describing it as excellent from... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with the service provided by our broker, David. From the very beginning, he guided us through every step of buying our home with professionalism and patience. Without him, we h... See more

Rated 5 out of 5 stars

David made buying our first home an incredibly easy process. He took on a lot of the burden and explained every step of the process to us in simple terms, making the whole thing very streamlined. On t... See more

Rated 5 out of 5 stars

David is an absolute pleasure to deal with! He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his... See more

Rated 5 out of 5 stars

David was so helpful throughout the mortgage and life insurance process. I've just purchased my first home and he made it so much easier than I thought it was going to be. We also had very clear comm... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Insurance Advisers in Hertfordshire and Kent | Financial Resolutions | Financial Advice in Hertfordshire and Kent| Insurance | Mortgage


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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4.9

All reviews

(119)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I have used David Merry three times now, over the past nine years, which I think is ample proof of my satisfaction with his work. He could not be more helpful in explaining my different options and the pros and cons of each one of them. As a self-employed person it's not a straight forward process, and he has lead me through it with a steady hand.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything you need and more

David was so welcoming and approachable not pushy at all like my previous experience. I felt assured in what he was doing in his role and he organised and advised throughout the whole process including legal helping to chase where required. He was always available and very responsive. A great pleasure throughout until completion. Would highly recommend.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

6 stars

I couldn’t recommend David highly enough, he guided us through the purchase of our first property and supported us all the way to completion. He made the entire process as seamless as humanly possible, we are immensely grateful for the hard work he has put in for us. If I could rate him 6 stars I would!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

We have used David a few times for our remortgage and it has always been painless and easy. Always kept us informed at each process. Always gets the great deals on mortgages and life insurance. My wife and I would like to say a big thank you for first class service.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

David Merry is a genuis!!

I can’t recommend David Merry highly enough as a mortgage and insurance specialist. From our very first conversation, David was knowledgeable, approachable and incredibly patient, taking the time to explain every option clearly and without any pressure.
He guided me through the mortgage process with absolute professionalism, making what could have been a stressful experience feel smooth, organised and completely under control. David was always proactive, responsive and reassuring, keeping me informed at every stage and going above and beyond to make sure I secured the best possible outcome. He got me an amazing deal and I had to put genuinely 0 effort in!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend David enough

I cannot recommend David enough. As a first time buyer and not knowing anything about the process of buying a property, David guided me through the process and made everything so simple and easy 10/10 !!!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service - First Time Buyer

I first approached David for mortgage and first time buyer advice in 2019. Despite not being in a position to buy at the time, David still took the time to talk through my financial position and options available. I left with a much better understanding of the processes involved, and the steps I could take to improve my finances and mortgage options. I remained in contact with David over the following years as my financial positioned changed, and he continued to provide valuable knowledge and guidance.

In 2025 I finally found a suitable property, and the support I had received from David in previous years meant there was no hesitation to contact him to help secure a mortgage. As a first time buyer, and buying a new build property, it felt like there was a lot to do - but David took all the stress out of the process. From arranging the mortgage in principle, to talking through options for conveyancing and income protection, David took the time to talk through all the steps and options available, helping me navigate my home buying journey. David was happy to answer any questions I had and was always willing to talk through options in detail. He provided timely updates and regular communication throughout the process - and was quick to help provide solutions whenever challenges arose - nothing was ever too much trouble.

I have no hesitation in recommending David and will certainly be using him again when it's time to remortgage.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

remortgage

Both my husband and I had a really good experience working with David on our remortgage. David is extremely efficient. His communication is fantastic and he kept in contact and provided us with updates regularly during the whole re-mortgage process.
We were most definitely in safe hands with David who ensured we received the best possible product for our re-mortgage. We feel very lucky to have been recommended David and we look forward to working with him again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage advisor

I had an excellent experience working with David as my mortgage advisor. He was knowledgeable, patient, and always willing to explain every step of the process in a clear and reassuring way. His communication was prompt, and he consistently went above and beyond to make sure I felt confident in my decisions. Thanks to David’s guidance, the entire mortgage process felt smooth and stress-free. Highly recommend!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough!

I cannot recommend David enough! He has been incredible helpful and knowledgeable throughout the whole process, both setting up my mortgage a few years back and now renewing it.
He’s made a potentially stressful process very easy and straightforward for me and I’ll definitely be referring to him again in the future.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very informative

David is very informative, responsive and knowledgeable! Highly recommend and will certainly go back to in the future.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend David

I’ve used David for my mortgage services since I bought my first house and since then he’s helped me with two new purchase and four remortgages - my most recent in Sept 2025. He takes the stress out of the process and keeps things simple and efficient. Highly recommend

1 October 2025
Unprompted review
Rated 5 out of 5 stars

David never fails to deliver

David never fails to deliver, this is the 3rd mortgage we have used him on and 4-5 friends have all used of the back of our recommendation who have all thanked me for introducing him to them. I wouldn’t and won’t go anywhere else.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Beyond excellent!!!!

David is an absolute pleasure to deal with!
He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his services again as well as our family and friends.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

We have been using David's services for…

We have been using David's services for almost a decade, and we have never been disappointed. He is always available to help and advise with any form of financial concerns. David always goes above and beyond to ensure we are happy. We highly recommend Financial Resolutions.

12 September 2025
Unprompted review

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