Finisterre Reviews 1,133

Today I wore my Finisterre swimsuit the Men's Merlin Board Short for the first time. As I bent down to pick up a ball, the swimsuit suddenly tore quite badly at the bottom. It was really strange, especially considering it cost £110. Has anyone else experienced something similar? Could it be a faulty batch? I really like the style of the swimsuit, so I was genuinely disappointed that it ripped on the very first day I wore it.

I had a return and the team were fantastic. The item was replaced and received by courier the next day along with a QR code to send the original item back. First class customer service thanks team.

I have received exceptional customer service from Finisterre.
Milan was so efficient in getting my order to me in time for my holiday.
The items were very well made and beautiful comfortable fabric.
The Aurora shorts and matching rash vest
made swimming in our English sea such an enjoyable experience!
Thank you finisterre for creating such a fabulous brand.

I purchased several items from them. The quality is great. Their customers service reps are also amazing.

I recently bought three things from Finistere:
Firecrest hooded mens jacket XS
Nimbus hooded mens jacket XS
and an XS t-shirt

I'm 163cm, 62kg and the sizing is great. Sleeve length, jacket length, figure 'hug' all are right on the button. The clothes are really well made and I feel a million dollars in all of them. I have had loads of compliments on the t-shirt already! Thanks Finistere: great products which are well priced (and suit their purposes very well).

I received extremely prompt and efficient service when an issue arose with ordering and a discount code. Problem was rectified immediately, thank you.

I have been keen on some swimming gear that’s been out of stock so I emailed the head office who very helpfully checked and told me which store had it in stock. I spoke to St Ives and they were completely delightful ans on it and my swimming costumes are on their way to me now! Wonderful customer service all round, thank you.

Exceptional customer service, and products. Love their ethics too. Wish more companies were like Finisterre. ❤️

Finisterre is a great company. I had a problem with the zip on a jacket I had bought from them. The Customer Service team went beyond helpful in their responses. Replies to emails were quick, well written, friendly and offered options for solutions for me. All in all a very positive experience and I will definitely purchase more of their very good quality gear.

Top quality clothing backed up by great service. A local company that we are very pleased to support

We recently went to Edinburgh store and had outstanding customer service from one of the staff members, Nadine. She went above and beyond to help us and couldn't have done any more. She is a credit to have working for Finesterre and made such an effort with us that we'd definitely go back.

Extremely slow refund process. I’m still waiting for my refund weeks after sending it back.

A rain jacket developed a fault too early in its life and Finisterre were happy to exchange it. The whole process was amicable, simple and quick. What's more I can rest assured that the faulty item has been entered into their recycling scheme. A great company walking the ethical talk.

Great customer care following a delivery issue with the carrier.

I returned a damaged item and wished to re-order a replacement at the same time but was concerned about the cost as the original item had a discount code applied. Becky at Finisterre was brilliant, she despatched the new one for me same day delivery for free and invoiced me applying a further discount code and an additional discount for the inconvenience. I have to say this is one of the best customer service experiences I have encountered - credit to Finisterre
Paul Cottam
Nottingham

When I emailed Finisterre about a faulty jacket, they responded within 5 minutes. Having sent them photos of the item, within a week I had received a replacement jacket, free of charge. The team at customer services were at all times polite, friendly and helpful - if I could give them more than 5 stars, I would!

Couldn't recommend Finisterre more.
Amazing products, style and quality.
Myself and my husband are frequent buyers and the customer service that myself received recently has been more than 5 star.
Always happy.
Thank you so much.

I like Finisterre's clothes and was really impressed with their customer service after my beanie hat split, promptly sending a new (and more expensive) alternative my way.

I ordered a new bag over a bank holiday weekend and realised I’d missed my house number off the address. Completely my over sight.

I emailed to ask if this could be updated but due to the team being off for the bank holiday weekend it was dispatched too soon.

Annoying but I can hardly be angry at it being dispatched too quickly to fix my mistake. And I was able to divert it with Royal Mail so all was good.

The team via the email was friendly and really quick to reply. Definitely makes me keen to order again in the future

Really great customer service from these guys who went the extra mile to sort out a very minor issue I was having. Very impressed thanks!