There were five boxes in the order. All of the packages suffered freight damage, and one was crushed bad enough the air filter inside was unusable. That package was refused. Better packaging is nessas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The part was just as described and the price was great. Upon arrival, I was pleased with the apparent quality. I'm giving 4 stars because shipping took longer than promised. Otherwise, very sati... See more
Company replied
Very accurate of delivery dates which is important as truck parts are critical to down time of the vehicle, will definitely use them again and price was a big selling point for me as well!!!👍👍 Than... See more
Company replied
Dear FinditParts Team, My experience with your company has been absolutely great. I really appreciate the prompt updates and your continuous follow-ups to ensure I received my part. Your cust... See more
Company replied
Company details
Written by the company
Founded in 2010, FinditParts is a leading eCommerce, intelligence, and technology solutions provider to the heavy-duty truck parts industry. Pairing America’s largest marketplace for OEM/aftermarket parts with unrivaled visibility into US heavy-duty truck parts supply and demand enables us to connect the entire heavy-duty ecosystem, eliminating repair delays and keeping commercial vehicles moving.
Written by the company
Contact info
3101 Ocean Park Blvd. Suite 100, 90405, Santa Monica, United States
- (888) 312-8812
- trustpilotsupport@finditparts.com
- finditparts.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from FinditParts
Thank you, Vitaliy! We're happy to hear you had a wonderful experience. We truly appreciate your recommendation and thank you for choosing FinditParts. We look forward to serving you again!
- The FinditParts Team
Part was perfect just what I needed
15 August 2026
Reply from FinditParts
Thank you, Mark! We're glad the part was exactly what you needed. We appreciate your business and thank you for choosing FinditParts. We look forward to serving you again!
- The FinditParts Team
Reply from FinditParts
Thank you, Gary! We're glad you got exactly what you needed at a great price and that it arrived quickly. We appreciate your business and look forward to serving you again!
- The FinditParts Team
The part was truly available
The part was truly available. Other sites bill for the part, actually didn't have it in stock. Then I have to wait for a refund, along with trying to find a replacement part.
The part was correct, and arrived earlier than expected.
15 August 2026
Reply from FinditParts
Thank you, Henry! We're glad we had the part you needed truly in stock and that it arrived correct and ahead of schedule. We appreciate your trust in FinditParts and look forward to serving you again!
- The FinditParts Team
The entire process was easy
The entire process was easy, from ordering to receiving of ordered parts
8 August 2026
Reply from FinditParts
Thank you, Ken! We're happy to hear the entire process was easy and seamless, from placing your order to receiving your parts. We appreciate your business and look forward to serving you again!
- The FinditParts Team
Reply from FinditParts
Thank you, Joseph! We're glad you had a professional experience with our team. We truly appreciate your feedback and thank you for choosing FinditParts. We look forward to serving you again!
- The FinditParts Team
Shop manager
I have only had one issue. It was handled very well and very quickly. I very impressed with customer service.
7 August 2026
Reply from FinditParts
Thank you, Alvin! We're glad our team was able to resolve your issue quickly and provide a great customer service experience. We truly appreciate your feedback and your business. We look forward to serving you again!
- The FinditParts Team
Reply from FinditParts
Thank you, Terry! We're happy to hear you were pleased with your product and the fast shipping. We truly appreciate your recommendation and thank you for choosing FinditParts!
- The FinditParts Team
Received the parts I needed in a timely…
Received the parts I needed in a timely manner.
14 August 2026
Reply from FinditParts
Thank you, Frank! We're glad you received the parts you needed in a timely manner. We appreciate your business and look forward to serving you again!
- The FinditParts Team
Sent the order without required…
Sent the order without required components, and then when I placed second order with remaining components they switched from second day air to ground shipping!
When I call them they seem to not care !!!
14 August 2026
Reply from FinditParts
Kevin, we sincerely apologize for the missing components and the shipping delay. We’ve sent a replacement order with Next Day Air shipping to make sure the delayed parts reach you as quickly as possible. We’re sorry for the frustration and inconvenience this experience caused.
- The FinditParts Team
Lots of Parts you can't source locally!
Very easy site to navigate and a wide variety of parts that you can't find locally! Delivery was quick too!
7 August 2026
Reply from FinditParts
Thank you, Courtney! We're glad our wide selection helped you find parts that weren't available locally and that you enjoyed the easy ordering experience and quick delivery. We appreciate your business and look forward to serving you again!
- The FinditParts Team
They had the seal that I needed
They had the seal that I needed, delivery was quick. Will use them again.
13 August 2026
Reply from FinditParts
Thank you, Dennis! We're glad we had the seal you needed and that it arrived quickly. We truly appreciate your business and look forward to serving you again!
- The FinditParts Team
Reply from FinditParts
Pete, we sincerely apologize for the frustration and disappointment you experienced with your order. We’ve issued a full refund for your order. We’re sorry we fell short of your expectations and for the inconvenience this situation caused.
- The FinditParts Team
I sniff Shoes
the parts came fast and exactly what i ordered
however a good slice of pizza is a much better experience but I guess that all depends on where you get it I don't know
13 August 2026
Reply from FinditParts
Thank you, Johnny! We're glad your parts arrived quickly and were exactly what you ordered. We appreciate you choosing FinditParts and are happy we could provide a great experience. We look forward to serving you again!
- The FinditParts Team
Reply from FinditParts
Thank you, Autumn! We're glad you were happy with the fast delivery and great price. We truly appreciate your feedback and thank you for choosing FinditParts. We look forward to serving you again!
- The FinditParts Team
Parts missing
I contacted parts support to get the right engine air filter I needed. They gave me the dimensions which sounded to be correct. I ordered the filter and when it arrived it was wrong. I have been told they contacted manufacturer and the filter is not complete and there are parts missing. I was told they would process a return for me. I have been waiting two weeks and have not received information on return and shipping label to send back.
6 August 2026
Reply from FinditParts
Bill, we sincerely apologize for receiving the wrong and incomplete part and for the delay in resolving your return. We’ve issued a full refund for your order. We’re sorry for the frustration and inconvenience this experience caused.
- The FinditParts Team
Website was easy
Website was easy. Delivered on time. And I got a call from Nick to verify that I didn’t double order. Great to be able to talk to a person . Details matter
13 August 2026
Reply from FinditParts
Thank you, Steve! We're glad you had an easy ordering experience and received your order on time. We especially appreciate you recognizing Nick for taking the extra step to verify your order. You're absolutely right, details matter! Thank you for choosing FinditParts, and we look forward to serving you again.
- The FinditParts Team
Taking forever for a return
5 August 2026
Reply from FinditParts
Kev, we sincerely apologize for the delay and frustration with your return. We’ve forwarded the RMAs to you so you can proceed with the returns. We’re sorry this process took longer than expected and appreciate your patience.
- The FinditParts Team
Reply from FinditParts
Thank you, Nick! We're glad you found the exact part you needed and that it arrived quickly. We appreciate your business and look forward to serving you again!
- The FinditParts Team
Reply from FinditParts
Thank you, Ed! We appreciate your feedback and are glad you chose FinditParts. We understand your concern regarding pricing and are always working to provide competitive prices and great value. We hope to serve you again!
- The FinditParts Team
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