Finance Planning Mortgage & Protection Reviews 

440
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for providing professional, knowledgeable, and always approachable support when arranging mortgages, remortgages, and financial renewals. Reviewers frequently highlight the outstanding quality of service received over many years across numerous successful transactions. Some reviewers were happy with the extensive support received when navigating the complex and stressful house-buying process from start to finish. People also noted that advisors communicated clearly, remained patient with numerous questions, and provided prompt responses throughout all application stages. Clients deeply appreciate the personalized approach, mentioning that advisors carefully explain every option in clear terms without any pressure.

What people talk about most

Staff

People report positive experiences with staff, highlighting advisors who are exceptionally knowledgeable,... See more

Service

Reviewers express great satisfaction with the service, highlighting professional, efficient, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with how quickly and... See more

User experience

Customers felt genuine satisfaction with user experience, reporting that representatives made the mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Emily for years for numerous mortgages, remortgages, renewals and pensions. Emily is very professional and super efficient but it’s all delivered with a personal touch. She makes t... See more

Rated 5 out of 5 stars

Jack Humphries and Ellie Whittington were great! I got a mortgage through them. I went to two financial planners but they had the exact same deals. So I just chose on more personalized communi... See more

Rated 5 out of 5 stars

It was nice , smooth and fast as always unika rai (dd) is the best mortgage advisor i have ever cross path . Me and my whole family has been working with her for yeras. its been a pleasure working wit... See more

Rated 5 out of 5 stars

Joe has been absolutely excellent throughout the whole process. He is extremely knowledgeable, professional and always very prompt in responding to any questions or concerns. He consistently sta... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We know that choosing the right mortgage can seem a daunting task which is why we go out of our way to offer a fresh new approach that leaves you to think about other things. We can meet for a coffee, talk on the phone or even arrange your mortgage on-line. You decide what fits in with your busy lifestyle. Our advice doesn't stop at the mortgage, we will also help you to protect yourself and your family against those things that threaten your ability to pay your mortgage. In short, we love helping people with buying property and remortgaging their existing​, give us a call today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

440 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(440)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dipesh was very helpful all the way…

Dipesh was very helpful all the way till the end . He was going above and beyond , helping us with our mortgage when there was an issue with the bank . He was so kind , polite and very professional . I would very much recommend to my friends and families to go through Peepal Mortgage .

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Scott and Sophie were both professional…

Scott and Sophie were both professional and knowledgeable as always. Very quick at dealing with any questions we had and they took away a lot of the stress involved with remortgaging. Will definitely be recommending them.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Kate was exceptional

Kate was exceptional. Friendly, helpful, non judgemental (all my debt…), super communicative at varying hours which as a shift worker was perfect for me - she wasn’t just Monday to Friday 9-17! Everything was explained perfectly and clearly to me. Wasn’t pushy. Honestly - a 10/10 experience from start to finish! Highly recommend!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Carl

Thank you so much Carl, for all your help with our remortgage. You made the whole process clear, stress-free and straightforward, and found us a great deal that fits our needs perfectly. Professional, responsive and genuinely caring – I would highly recommend you to anyone. Thank you again!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say big thank you to…

I would like to say big thank you to mortgage master and specially to amit bhai to get resolved of my remortgage process in very quicker, reliable and easy way.. i truly accept your help and idea for this entire process. Keep flying on this way bhai🙏🏻🙏🏻🙏🏻

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I can only say superlatives about Kate

I can only say superlatives about Kate. She was always so helpful and patient explaining things we didn't understand. We could feel from the beginning she cared about us and she wanted to get the best deal and best service possible. 5 stars isn't enough. We are looking forward to deal with Kate when we are due to remortgage.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Service

We had a excellent service with Surakshya throughout our mortgage application. She was professional, knowledgeable and always available to answer our question.She explained every step clearly, kept us updated regularly and made the process smooth and stress free. We truly appreciate all her hardwork and would highly recommend Surakshya and her team to anyone looking for a trustworthy and reliable mortgage advisor . Thank you for your outstanding support.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ellis Featherbe

I have worked with Ellis Featherbe several times on renewing the mortgages I have (main property and buy to let). He is always very helpful, responsive and sources great rates for me.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Jack H is first class and a real credit…

Jack H is first class and a real credit to his team. Jack always goes above and beyond, he’s patient, knowledgeable and takes the stress out of every transaction we have with him. I would recommend him to anybody!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

recently move in to our new home

We have recently move in to our new home and cannot thank Bryce enough for his guidance and support from start until completion.
we had two offers fall through and we were fortunate enough for third time, Bryce kept us informed throughout whole process extend our offer, secured us best available product before exchanging our contracts.
we are incredibly grateful and highly recommend Bryce who genuinely care about his client.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Carrie Millan, Finance Planning

I would highly recommend Carrie Millan. She was an amazing mortgage advisor, very helpful and understanding of my situation.
Everything was explained so clearly and easy to understand.
She made the best of a bad situation and got me a very good mortgage deal.
Very professional.
Priceless service.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Gary has been so helpful with my two buy to let mortgages. Always ahead of the game, professional, knowledgeable and so approachable and friendly. I know I can rely on him for the best advice and that he's looking out out for me.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Have been with Carl since we got our…

Have been with Carl since we got our first mortgage, and couldnt imagine using anyone else. He professional, personable, and goes out of his way to get you the best deals. Couldn't rate him more highly!.

31 May 2026
Unprompted review

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