Financeit Reviews 479

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the quick approval and funding times, highlighting a smooth user experience. However, some people were dissatisfied with the payment terms, citing high interest rates and unexpected payment schedules. Some reviewers also found the customer service to be unhelpful or frustrating when trying to resolve payment issues or account discrepancies.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the fast and efficient approval and... See more

Payment

Clients share ambiguous opinions on payment experiences. Many reviewers praise the quick approvals and fast... See more

Staff

Users describe positive interactions with staff. Many customers praise specific representatives for being... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight the... See more

Customer service

Consumers find customer service to be ambiguous. While some customers report seamless processes with constant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm still figuring out the details, but it's a great platform and my rep Duane Fancy is incredibly helpful and always available to answer any questions I have. 5 stars for him and for the ease of gett... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Duane F for the last month and I can't thank him enough for his assistance and the relationship we've developed over the phone... so refreshing to get to know somebody vs deal... See more

Company replied

Rated 5 out of 5 stars

The ability to send the customer a link to apply on their own, and avoid sharing too much personal info with us is my favorite part. It is also just an all around easy process start to finish!

Company replied

Rated 5 out of 5 stars

Sales rep and office were great to deal with. Mostly dealt with the rep which is more comfortable because we speak with them often. Josh is our rep, he is knowledgeable and patient with questions or c... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Financeit offers a comprehensive suite of tools and technologies designed to simplify complex sales transactions for businesses and their customers. Our point-of-sale financing platform helps businesses of any size close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.


Contact info

4.1

Great

TrustScore 4 out of 5

479 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Shady at best.

I was with the Simply Group for financing but they were either taken over or bought out by Finance it and now my monthly bill has gone from $158.56 to $326.28. When I called they said I electronically signed a contract outlining the terms and increase. I asked them to send me a copy of this contract which they did. I told them I had never seen this contract before and there was NO SIGNATURE anywhere on it. I have my original contract in writing from the Simply group outlining the terms and amount of payment. Before Financeit took over I was assured NOTHING WOULD CHANGE. Even someone from Financeit said "nothing would change". In my opinion this is a horrible, shady company. Stay far far away from them.

1 March 2024
Unprompted review
Financeit logo

Reply from Financeit

Hi Martel, one of our senior customer service team members will reach out to you to provide further clarity on the matter. In the meantime, if you would like to connect with us proactively, please feel free to reach out via email at service@financeit.ca or by calling our team at 1-888-536-3025. When calling, kindly request to speak with a supervisor, and they will be happy to assist you. Thank you for your understanding, and we appreciate the opportunity to address your concerns promptly.

Rated 1 out of 5 stars

DO NOT USE THESE PEOPLE

really after 2 years, my payments jump from $140 to over $400 and only $20 goes to the princial loan amount, the rest is interest! is this legal? anyone reading this DO NOT USE THESE PEOPLE, yup they say took a closer look ,same damn story, if you dont pay out in 2 years you are paying out your ass

28 June 2024
Unprompted review
Financeit logo

Reply from Financeit

Hi Andy, we're having trouble locating your account info from the details provided. Please email us at service@financeit.ca with "Google Review" in the subject line, or call us at 1-888-536-3025 and ask to speak with a supervisor. We'll take a closer look.

Rated 1 out of 5 stars

I would like to bring to your attention…

I would like to bring to your attention that my experience with this company has been concerning. Upon signing up for a loan, I encountered issues with communication as they failed to respond to any of my emails. Additionally, they have been deducting extra amounts from my account without providing proper justification. This has led me to believe that some of the positive feedback they receive might be paid for.

I strongly advise exercising caution when dealing with them.

28 June 2024
Unprompted review
Financeit logo

Reply from Financeit

Hi Siju, one of our senior customer service team members will reach out to you to provide further clarity on the matter. In the meantime, if you would like to connect with us proactively, please feel free to reach out via email at service@financeit.ca or by calling our team at 1-888-536-3025. When calling, kindly request to speak with a supervisor, and they will be happy to assist you. Thank you for your understanding, and we appreciate the opportunity to address your concerns promptly.

Rated 5 out of 5 stars

Easy and fast

25 June 2024
Financeit logo

Reply from Financeit

Thank you for this great review. We're thrilled you had a great experience.

Rated 5 out of 5 stars

Quick and Simple

The site is very easy to use and consumer friendly for completing forms online.
Funding is quick once forms are submitted.

7 June 2024
Financeit logo

Reply from Financeit

Thank you for this great review. We're thrilled you had a great experience.

Rated 5 out of 5 stars

Quick service

quick service, easy, smooth process

30 May 2024
Financeit logo

Reply from Financeit

We’re so happy you had a great experience. Thanks for leaving us a review.

Rated 1 out of 5 stars

Financeit took over Snap home finance

Financeit took over Snap home finance. I owed 1409.61 on my loan. Finaceit is charging me 6020.42 in interest at 11%. This is fraud 100%. Called and basically said I was to pay this amount over 180 months or payout amount of 6530.27.

30 May 2024
Unprompted review
Financeit logo

Reply from Financeit

Hi Laura, one of our senior customer service team members will reach out to you to provide further clarity on the matter. In the meantime, if you would like to connect with us proactively, please feel free to reach out via email at service@financeit.ca or by calling our team at 1-888-536-3025. When calling, kindly request to speak with a supervisor, and they will be happy to assist you. Thank you for your understanding, and we appreciate the opportunity to address your concerns promptly.

Rated 5 out of 5 stars

Quick easy and done

Quick easy and done! What every finance person wants to hear.

21 May 2024
Financeit logo

Reply from Financeit

Thank you for this great review. We're thrilled you had a great experience.

Rated 1 out of 5 stars

Over charging since moving from Snap to FinanceIT

My account was moved from Snap Financial to FinanceIT recently, and Financeit is charging me 11% of interest and has not updated my payments from Snap Financial. Basically, when I login to their website, my account is showing that I signed the loan April 2024, the amount owning is extremely high when I've been paying my loan for years now. I sent several emails with no replies from Financeit.

1 May 2024
Unprompted review
Financeit logo

Reply from Financeit

Hello Arlaine, we apologize if we did not respond to your emails in a timely manner but we will have one of our senior customer service team members reach out to you to provide further clarity on the matter. If you would like to connect with us proactively, please feel free to reach out via email at service@financeit.ca or by calling our team at 1-888-536-3025. When calling, kindly request to speak with a supervisor, and they will be happy to assist you. Thank you for your understanding, and we appreciate the opportunity to address your concerns promptly.

Rated 2 out of 5 stars

Heat pumps and heated calls

Aside from the deal I got on my heat pumps Financeit receives their payments twice each month and then calls to tell me they tried to process the payment early themselves and failed. Then they try to tack on an administrative charge for their inconvenience. SCAM after I finish my payments I’ll never use these guys again.

13 May 2024
Unprompted review
Financeit logo

Reply from Financeit

Thank you for your patience as we request more information from you to properly assist at this time. Please get in touch with us at 1-888-536-3025 if there's any questions at all.

Rated 1 out of 5 stars

Absolutely incompetent company

Absolutely incompetent company. Never provided any written confirmation on change of terms, interest rate increase and completely managed to mess up account. Their phone system is a joke as it mostly hangs up automatically when you call them. When people do answer, they simply say their supervisor will call back but they never do. I have called them half a dozen time and not a single time I've received a call back.
These guys are scammers.

2 May 2024
Unprompted review
Financeit logo

Reply from Financeit

We are sorry to hear that your experience wasn't as expected. If there's anything we can do to make things right, please get in touch with us at 1-888-536-3025 or email service@financeit.io with "Trustpilot review" in the subject line. We're here to help and will respond promptly.

Rated 4 out of 5 stars

Love the service and support absolutely…

Love the service and support absolutely hate your increase in fees for the deferred payment programs (6 month no interest no payment) and am most likely taking all future business to Flexiti who are half of your new rate.

22 March 2024
Rated 1 out of 5 stars

Crooks “r” us

Save yourself the hassle and heart ache !! Do not deal with them. Seems nice at the beginning but at the end its turned out to be the total opposite.
I bought a heat pump and the first payment was supposed to be on the 5th of April after that the interest will start with written proof. Well yesterday (20 March) i was looking up in my bank account and they took out a first payment. So i decided to pay off the remaining balance that same day then call Fianceit. When I got a hold of someone at Financeit, they told me to send them an email with proof that its the 5th of April and not the 20th of March and it will be re credited. Well that did not happen and will not ever happen. I received an email today stating that I still owe 12.02$ even after i confirmed the balance owing which was paid off in total. So where did this extra 12.02$ come from ?? The service rep did not have an answer. So i have now over paid by 245$.
DO NOT DEAL WITH THEM. FIND A DIFFERENT SOURCE FOR YOUR PAYMENT.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a furnace from Action…

I purchased a furnace from Action Furnace with excellent service. Unfortunately, they deal with these incompetent people. My father was my co-signer and they imputed his financial information instead of mine as the lender TWICE. I called after the first incident and they promised to send a link so I could fix the financial information. A few days prior, I checked and NO EMAIL! It was very simple to fix online yet the customer service representative was incapable of helping me at all

18 March 2024
Unprompted review

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