Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
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See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great service
13 June 2024
Reply from FIMC
Dear TIna, Thank you for your kind words! We’re thrilled to hear that you had a great experience with our service. If you have any other feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Was very easy and quick
19 June 2024
Reply from FIMC
William, Thank you for your feedback! We’re delighted to hear that you found the process very easy and quick. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Claim filed
My claim filed was handled in a timely manner. From start to finish it was painless and the completed process was easy and fast. Very pleased with the service.
18 April 2024
Reply from FIMC
Annette, Thank you for your wonderful feedback! We’re thrilled to hear that your claim was handled in a timely manner and that the entire process was painless, easy, and fast. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Helpful process
The items needed to process the claim were clear. The timeline was what was shared. The only thing I had trouble with is clicking on the link in the email to get to the claim on line. For both my claims I had to call in and get claims documents
27 July 2024
Reply from FIMC
Dear Desiree, Thank you for your positive feedback and for taking the time to share your experience. We’re glad to hear that the items needed to process your claim were clear and that the timeline matched what was shared with you. We apologize for the inconvenience you faced with the email link to access your claim online. We understand how frustrating it can be to encounter technical issues. We appreciate your patience in calling in to get the claims documents. Your feedback is invaluable, and we will work on improving our email links to ensure a smoother process in the future. If you have any further concerns or need assistance, please don’t hesitate to contact us at 800-621-5287. We look forward to serving you better in the future.
Your agents were very easy to work…
Your agents were very easy to work with, I got through with everything just fine in a timely manner, Thanks for your great Service.
1 August 2024
Reply from FIMC
Neville, Thank you for your kind words! We’re delighted to hear that our agents were easy to work with and that you were able to get through everything in a timely manner. Your satisfaction is our top priority, and we’re glad we could provide you with great service. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
I haven't used my services recently…
I haven't used my services recently when was the last time it was used? for what?
29 August 2024
Reply from FIMC
Dear Karen, Thank you for your feedback. According to our records, we provided you with a tow in August. If this information is not correct, please call us at 800-621-5287 so we can assist you further. We appreciate your feedback and are committed to resolving this issue for you.
Great unfortunately I spent $3000 and I…
Great unfortunately I spent $3000 and I only got $250 back. I guess something is better than nothing. Thank you for your help.
14 August 2024
Reply from FIMC
Dear Gregg, Thank you for your feedback. We’re glad to hear you found our auto repair reimbursement benefit helpful, but we understand your disappointment with the reimbursement amount. Having to spend $3000 on auto repair is difficult, but we’re glad that we were able to reimburse you the full amount of the benefit, which is $250 per repair. If you have any questions or need assistance, please don’t hesitate to contact us at 800-621-5287. We’re here to help!
Reply from FIMC
Charles, Thank you for your feedback! We’re thrilled to hear that you found our service fast, easy, and helpful. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Took forever for the tow truck to get…
Took forever for the tow truck to get to us. Only complaint I have
25 July 2024
Reply from FIMC
Dear Kathy, Thank you for your feedback. We’re sorry to hear about the long wait time for the tow truck. We understand how frustrating that can be and appreciate your patience. Your feedback is important to us, and we’ll work on improving our response times to provide a better experience in the future. If you have any further questions or need assistance, please don’t hesitate to reach out us at 800-621-5287. We’re here to help!
They reimbursed my auto deductible…
They reimbursed my auto deductible claim as promised, but it takes a while for them to reply to their emails and processing. Overall, they do what they say they will do.
2 August 2024
Reply from FIMC
Dear Harris, Thank you for your feedback. We’re glad to hear that we were able to reimburse your auto deductible claim as promised. We apologize for the delays in our email responses and processing times. We understand how important timely communication is and are working to improve our response times. Overall, we’re pleased to know that we met your expectations and delivered on our promises. If you have any questions or need assistance, please don’t hesitate to contact us at 800-621-5287. We’re here to help and hope to provide you with an even better experience in the future.
Whose on the phone
The person that I was talking to they made sure I got the service I need
25 August 2024
Reply from FIMC
Cheryl, Thank you for sharing your experience! We’re glad to hear that the person you spoke with on the phone ensured you received the service you needed. Your satisfaction is important to us, and we’re happy to know we could assist you effectively. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
fast and nice
7 August 2024
Reply from FIMC
Carol, Thank you for your feedback! We’re glad to hear that you found our service fast and nice. If you have any more comments or need further assistance, please feel free to reach out. We’re here to help!
Payment Process
You were knowledgeable in addressing my questions. The claim process was very easy to follow. The reimbursement payment on my claim didn't take too long.
21 August 2024
Reply from FIMC
Gloria, Thank you for your kind words! We’re glad to hear that you found our team knowledgeable and that the claim process was easy to follow. It’s great to know that your reimbursement payment was processed quickly. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
I had a windshield crack.When I called…
I had a windshield crack.When I called FIMC to report I needed a repair, the person was very friendly and efficient. I asked if I could go to Safelite Repair because it is less than a mile away. He called for me,got an appointment within 30 minutes!
I was so grateful and happy!
14 August 2024
Reply from FIMC
Elaine, Thank you for sharing your experience! We’re delighted to hear that our team member was friendly and efficient, and that you felt grateful and happy with the service. Your satisfaction is our top priority. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
I didn’t give 5 stars only because I…
I didn’t give 5 stars only because I found it easier to talk to someone than the set up for the computer. The computer took days to try to work out. The person on the phone was better understanding and the process was completed within minutes and I received my deposit that night. Less than 12 hours. Thank you again for all of your help.
5 August 2024
Reply from FIMC
Dear Latarsha, Thank you for your feedback. We’re glad to hear that our team member was able to assist you efficiently and that you received your deposit within 12 hours. We apologize for the difficulties you experienced with the computer setup. We understand how frustrating that can be and appreciate your patience. Your feedback helps us improve our processes, and we’re committed to making our online system more user-friendly.
If you have any further questions or need additional assistance, please don’t hesitate to contact us at 800-621-5287. We’re here to help and hope to provide you with an even better experience in the future.
The no headache process!
29 February 2024
Reply from FIMC
Dennis, Thank you for your feedback! We’re glad to hear that you found our process to be hassle-free. Your satisfaction is important to us, and we’re happy to know we could make things easy for you. If you have any more comments or need further assistance, please feel free to reach out. We’re here to help!
Everything was great and the process…
Everything was great and the process very easy complete. Thanks
26 August 2024
Reply from FIMC
Ronnie, Thank you for your wonderful feedback! We’re delighted to hear that everything was great and that you found the process very easy to complete. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Dear James, Thank you for your feedback! We’re thrilled to hear that your auto repair reimbursement was easy and quick, and that you were satisfied with our response time. If you need us, please don’t hesitate to reach out at 800-621-5287. We’re here to help!
Reply from FIMC
Dear Marlene, Thank you for your kind words! We’re delighted to hear that you had an awesome experience with our service. If you have any other feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Easy claims submission and prompt turn…
Easy claims submission and prompt turn around. Thank you.
4 December 2023
Reply from FIMC
Adele, Thank you for your feedback! We’re thrilled to hear that you found the claims submission process easy and experienced a prompt turnaround. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
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