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Fillamoda Reviews 836

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TrustScore 3 out of 5

3.2

Shopping & Fashion
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Company details

  1. Shopping & Fashion

Written by the company

Instead of trailing around the shops to find exactly what you’re looking for, try Fillamoda today. We give you a unique shopping experience from the comfort of your own home. Using our filters, you can shop dresses, shoes, and accessories to suit all your preferences, from any device!

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3.2

Average

TrustScore 3 out of 5

836 reviews

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Rated 1 out of 5 stars

Definitely NOT "exceptional customer service" - Definitiv KEIN Außergewöhnlicher Kundenservice

[DE] Die Qualität ist in Ordnung, jedoch ist es einfach nur alles andere als Kundenfreundlich den Kunden NICHT auf etwaige Versandkosten und vor allem Retourekosten bzw. Retourebedingungen hinzuweisen. Man bestellt sich zwei Artikel damit man probieren kann ob er passt und dann ist der Rückversand sogar teurer als das eigentliche Produkt. Nein danke, nie wieder Fillamoda.

[EN] The Quality is alright, but i think it's absolutely NOT customer-friendly in terms of NOT noticing the customer before placing an order that he will be responsible for all shipping fees in case of returns. Your return policy isn't compliable if you compare it to other competitors like SHEIN. I just wanted to try out the both clothing twice so i can tell which size fits me well but the return shipping costs is even higher than the product itself. Don't recommend it, will never buy again.

16 April 2021
Unprompted review
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Reply from Fillamoda

Sehr geehrter Kunde,

Danke für deine Rückmeldung.

Es tut uns leid zu hören, dass Sie mit dem Einkaufserlebnis bei uns nicht zufrieden sind. Könnten Sie uns bitte Ihre Bestellnummer geben, damit wir Ihren Fall weiter bearbeiten können, um das Problem rechtzeitig zu lösen? Sie können hier direkt antworten.

Vielen Dank im Voraus für Ihre Kooperation. Hoffe bald von dir zu hören.

Rated 1 out of 5 stars

Didn't receive package

Ordered clothes on November 29, order no:FM2149277446, haven't received my order, because I needed to confirm my details and I didn't want to, but they still got money from my account, so I want my money back or to receive my order. Very dissapointed.

30 March 2021
Unprompted review
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Reply from Fillamoda

Sehr geehrter Kunde,

Ich hoffe du hast einen guten Tag.

Wir sind uns Ihrer Hauptbeschwerde bewusst und entschuldigen uns, Ihnen Unannehmlichkeiten zu bereiten.

Wir haben Ihre Bestellung gefunden und werden Ihr Problem unserem Kundendienst melden. Sie werden sich bald bei Ihnen melden. Vergessen Sie nicht, Ihre E-Mails zu überprüfen.

Vielen Dank für Ihre Zeit und Geduld.

Rated 5 out of 5 stars

Good afternoon

Good afternoon,

I have ordered more than 8 dresses. And I love all of them. The dresses are in the best quality, the size is perfect as described on the display at the catalog. I can highly recommended to every one shop at this store. The only thing about the delivery it takes more than 9 days to get Europe. But the rest is perfect.

3 February 2021
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Reply from Fillamoda

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our delivery better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

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