I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
Company replied
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very cooperative helpdesk
Very cooperative helpdesk. Cynthia was very helpful
27 May 2026
Unprompted review
Reply from Fileworld
Dear Adam,
Cynthia will be happy to read this, thank you!
Kind regards,
The Fileworld Team
I am very satisfied with the attention…
I am very satisfied with the attention I was treated with, thank you to assistant Daniella for the time given to me🤝
27 May 2026
Unprompted review
Good and easy service
27 May 2026
Julie was great and she was very…
Julie was great and she was very helpful in getting my issue sorted out
27 May 2026
Unprompted review
Good and safe
27 May 2026
simply great...so fast
27 May 2026
Julie is my customer service assistant
Julie is my customer service assistant, she is so perfect and solved my problems as soon as possible.
27 May 2026
Unprompted review
good tool like it!
27 May 2026
Laure is very professional
Laure is ok very professional. And the assistance are amazing
27 May 2026
Unprompted review
Reply from Fileworld
Dear Andrea,
Thank you! Laure will be happy to read this.
Kind regards,
The Fileworld Team
Excellent service !
I would like to thank Laure for her excellent customer service. She was extremely helpful, professional, and responded very quickly to my issue. Thanks to her assistance, my problem was resolved smoothly and I received my refund promptly. I truly appreciate her support and kindness throughout the process. Excellent service!
27 May 2026
Unprompted review
My case was dealt with quickly &…
My case was dealt with quickly & effectively by Emilie.
Thanks so much.
25 May 2026
Unprompted review
Good customer support and fair refund handling
I accidentally forgot to cancel my subscription after the trial period and was charged €19.95. I contacted Fileworld and requested a refund, explaining the situation honestly. Their support team responded and helped me with the refund process. I appreciate the professional handling of my request and the fair customer service.
23 May 2026
Unprompted review
The team was responsive and really…
The team was responsive and really helpful especially Julie!
23 May 2026
Unprompted review
works fine :)
26 May 2026
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