Fileworld Reviews 4,824

Reply from Fileworld

4 days ago

Hello,

We would like to clarify a few points regarding your comment. Our support team has reviewed your case, and the charges have already been refunded to you. There are no active subscriptions associated with your account.

To clarify, Fileworld offers access at a low introductory price, and details regarding any trial or subscription—including the renewal price of €39.95—are presented during the checkout process. When a situation does not meet a user’s expectations, our role is to intervene and resolve it, which we have done in your case.

We take your feedback very seriously and regret that this experience was a source of frustration. We hope that the solution proposed by our support team will allow us to close this matter on a more positive note. If you need further assistance or confirmation, you can contact us at help@fileworld.co.

Best regards,
Cynthia, from the Fileworld team

Reply from Fileworld

4 days ago

Hello,

Thank you very much for your positive feedback!

We are glad to hear that you had a smooth experience and that the download was quick and easy. Your satisfaction means a lot to us.

Please don’t hesitate to use our services again if needed.

Kind regards,
Cynthia from the Fileworld team

Reply from Fileworld

4 days ago

Hello,

Thank you for your message. After reviewing your case, we can confirm that the €49.95 refund has been successfully processed. It should appear on your account within a few days, depending on your bank’s processing times, and a confirmation email has also been sent to you.

As a reminder, our service starts with an initial 48-hour access period at €0.60. If cancellation is not made within this timeframe, the subscription automatically renews at €39.95 every four weeks, as indicated at the time of payment confirmation.

We understand that you intended to use the service only once, which is why we acted quickly to resolve your request in an amicable manner.

If you need any further clarification, our support team remains available at help@fileworld.co.

Thank you for your understanding,
Cynthia from the Fileworld team

Reply from Fileworld

4 days ago

Hello,

We are truly sorry for the situation you experienced and understand that it may have caused you concern.

After review, our support team has already handled your request, cancelled the subscription, and processed the refund. We hope this resolution brings you greater peace of mind.

As a reminder, the terms of use are presented at the time of payment, including the trial period followed by a subscription, with all details shown before the purchase is confirmed.

That said, we understand that this information may not have been perceived clearly during your experience, and we sincerely regret that.

If you would like any further verification or confirmation, our support team remains available at help@fileworld.co and will be happy to assist you.

Kind regards,
Cynthia from the Fileworld team