Filestage Reviews 4

Extremely disappointed with Filestage. They blocked my account and denied access to all my professional work without any prior warning or opportunity for backup. This is a clear violation of user rights and GDPR (Right of Access).

I have been trying to resolve this for over 22 hours, but their support team is intentionally ignoring my urgent requests. I have already filed a formal complaint with the German Federal Data Protection Authority (BfDI).

Beware: your intellectual property is not safe here. They can seize your data anytime and will ignore your legal notices. I demand immediate temporary access to retrieve my files.

UPDATE (Day 9): Still no response. Total lack of ethics.

It has been several days, and Filestage continues to remain silent despite the formal escalation to the BfDI and LfDI. Most shockingly, after I posted a public complaint on LinkedIn, they reported my account and got it suspended to silence me.

This is a clear attempt to suppress a customer's legitimate GDPR erasure request. They are more interested in hiding their mistakes than protecting user data. I will not stop until my personal videos are recovered and this case is fully investigated by the German authorities. DO NOT TRUST THIS COMPANY.

Thanks to Filestage, we have a simple, speedy and transparent review process from start to finish. That's great for the customers and for our team at the agency. Because it leaves us more time for what we really enjoy doing.

We signed up for a year, stopped using the service after just a few weeks as our clients didn’t like it. I had every intention of cancelling when I got the renewal notice, but I never got one. Instead I got an invoice. On the very same day I got the invoice (they had already taken my money) I contacted them to cancel it and refund. A flat refusal to do do. Therefore my advice would be to have nothing to do with this company. All they are interested is grabbing your money.