Fidler & Pepper Reviews 

7,021
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and prompt responses to inquiries, making complex processes feel smooth and easy. The service provided is frequently described as excellent, with many highlighting the efficiency and clear communication throughout their transactions. However, some reviewers were not happy with slow replies and communication issues, noting instances of unprofessionalism and a lack of effort. These customers also reported feeling neglected and frustrated by unanswered questions and disorganization, particularly during stressful processes like buying a first home.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Service

Customers had positive experiences with service, often describing it as excellent, smooth, and efficient,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

User experience

Clients share positive opinions on user experience, with many finding the overall process smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing to work with never needed to question anything, remortgage was smooth and easy thanks both Justina Allen and Lauren McLean who were always prompt with any updates and easily contactable. Would... See more

Company replied

Rated 5 out of 5 stars

I recently completed my remortgage, as an expat landlord quite a complicated process, nonetheless, Marissa and Leah at Fidler& Pepper made the work seem efficient and everything went smoothly.... See more

Company replied

Rated 5 out of 5 stars

Ross and Amber were great from start to finish, always on hand if we had any queries, they always responded promptly, they were very efficient with moving things a long swiftly. Would recommend and wo... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars for Sam and Pheobe at Fidler and Pepper I definitely would. The time and patience they showed me as a first time buyer was exceptional. Nothing I asked was ever a... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,021)

1,182 reviews in the last 12 months

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Rated 4 out of 5 stars

Home re-mortgage

My re-mortgage was handled by Emma Scollick and Georgie Guest. They guided me through the process very well and were always helpful when I didn't understand something. Everything went well and there were no problems. Thanks very much to both.

15 May 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Mr King.

We’re delighted to hear that Emma Scollick and Georgie Guest guided you through your remortgage so well and were always on hand to help whenever you needed clarification. It’s great to know that everything progressed smoothly and that the process was completed without any problems.

Your kind comments will mean a great deal to Emma, Georgie and the wider team.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

Awesome service.

My case was handled by Felicity and Melanie.All through the process they were super quick. Whenever I had any doubt I email Felicity and she quickly responded , there is no doubt in recommending Fidler and pepper solicitors for all your legal jobs. All the updates were sent to me by email and I felt no stress during my time with them. Thanks a lot.

31 May 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Mariam.

We’re delighted to hear that Felicity Shaw and Melanie Lawson provided such responsive and supportive service throughout your matter. It’s great to know that your questions were answered promptly, that you felt well informed through the regular updates, and that the process was stress free for you.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 1 out of 5 stars

Poor communication which led to…

Poor communication which led to confusion and unnecessary steps at the last minute. No accountability and very little acknowledgement or response to correspondence.

26 May 2026
Unprompted review
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Reply from Fidler & Pepper

Hello,

We are sorry to read your review.

if you can provide your case details directly to us, we can investigate this further.

Please email reviews@fidler.co.uk

Your comments will be looked at by our senior management team and Directors.

Thank you,

Fidler & Pepper Lawyers.

Rated 5 out of 5 stars

First time Buyers

We just completed on our first home and had our conveyancing matters dealt with by Sam , Phoebe and Daisy. The whole process was extremely smooth and quick, with timely replies to our queries and updates. Every communication was polite and answers were thorough. Even when we were met with an unexpected delay on our original completion/exchange day (due to an issue with the sellers side of things) the team remained polite and informative despite our stressors and many a questions. I could not reccomend Fidler and pepper enough.

We originally expected to feel lost, confused and stressed, especially as first time buyers, but the processes in place within Fidler and pepper along with the staff made this process relaxed and stress free which helped us feel so much more excited to become homeowners.

Thank you very much, Zoe & Annie-Mae

5 June 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Zoe and Annie-Mae.

We’re delighted to hear that your first home purchase was such a positive experience and that Sam, Phoebe and Daisy helped make the process smooth, efficient and stress free. Buying your first home is a significant milestone, and it’s fantastic to know that the team’s timely communication, thorough responses and supportive approach helped you feel informed and reassured throughout.

We especially appreciate your comments about how the team handled the unexpected delay. It’s great to hear that, even during a stressful situation, they were able to keep you updated and supported every step of the way.

Helping first-time buyers feel confident and excited about becoming homeowners is something we take great pride in, and your kind feedback means a great deal to us.

Thank you for your recommendation and for taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I recently used Fidler & Pepper for my…

I recently used Fidler & Pepper for my remortgage, and I couldn't be happier with the service I received. The entire process was handled smoothly and professionally from start to finish. The team was always available to support and guide us through every step, making what can often be a stressful experience feel straightforward and manageable.

A special thank you to Penny Gribbins and Annie Castledine for their exceptional support throughout this journey. Their communication, professionalism, and willingness to help were truly appreciated. They kept us informed at every stage and were always on hand to answer any questions we had.

I would highly recommend Fidler & Pepper to anyone looking for a reliable and supportive conveyancing team. Thank you again for making our remortgage process such a positive experience.

4 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your amazing review, Zak.

We’re delighted to hear that your remortgage was handled smoothly and professionally from start to finish, and that the process felt straightforward and manageable throughout.

Penny Gribbins and Annie Castledine will be especially pleased to receive your kind comments. It’s great to know that their communication, professionalism and ongoing support helped make such a positive difference to your experience, and that you felt well informed at every stage.

We truly appreciate your recommendation and your thoughtful feedback.

With sincere thanks,
Fidler & Pepper Team

Rated 5 out of 5 stars

Great service and we'll organised

Great service and we'll organised, everything was easy to follow and very well explained by Melissa Law and Lauren McLean.

5 June 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Hugh.

We’re delighted to hear that you found the service well organised and easy to follow throughout. It’s great to know that Melissa Law and Lauren McLean explained everything clearly and helped make the process straightforward for you.

We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

First Time Buyer

We were recommended by our mortgage broker for our first home.

Everything was so easy and made the process as less stressful as possible as everything was done via an app.

Very quick process!

3 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Chloe.

We’re delighted to hear that, as a first-time buyer, you found the process easy and as stress free as possible. It’s great to know that the app helped make everything straightforward and convenient, while keeping the process moving quickly.

Buying your first home is a significant milestone, and we’re pleased we could help make the experience a positive one for you.

Thank you for your kind feedback and recommendation.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

We have used Fidler and Peppe…

We have used Fidler and Peppe solicitors for second time now and both experiences were great.
They made the process of selling and then buying our home very smooth and worries free, and they were very helpful and patient with all the information that we needed.
Highly recommend Fidler and Pepper as solicitors in buying/selling your home.
5 ⭐️

5 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Lucia.

We’re delighted to hear that you have chosen to use Fidler & Pepper for a second time and that both experiences have been so positive. It’s great to know that we were able to make the process of selling and buying your home smooth and worry free, while providing the information, support and patience you needed throughout.

Your continued trust in us means a great deal, and we truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Smooth process from start to the end

I used their services for buying a house and completed 3 days ago. To be honest , in the beginning , I did not expect the process that easy. The process could be easily tracked via user friendly application. Straightforward and useful. Communication was also managed on that application which is fast. All I can say is that the service was great.

The process went smoothly from the first day and completed on time without any problem. Special thank you for Sam, Daisy, and Phoebe. You are all great.

It was recommended by my mortgage advisor and at the end of the process , I can recommend them with piece of mind too.

1 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Dincer.

We’re delighted to hear that your house purchase completed smoothly and that the process was easier than you expected. It’s great to know that you found the app user-friendly and that being able to track progress and communicate through it helped make everything straightforward and efficient.

We’re especially pleased that the matter progressed smoothly from the first day through to completion without any issues. Sam, Daisy and Phoebe will be delighted to receive your kind comments and recognition for their support throughout.

Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Fidler and Pepper was very good

Fidler and Pepper was very good, all done on an app which was great as I work full time , always replied to any questions I had promptly .

23 April 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Ms Hill.

We’re delighted to hear that you found the process straightforward and that our app worked well around your full-time work commitments. It’s great to know that your questions were answered promptly and that you felt well supported throughout.

We truly appreciate your feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent Experience Buying My First Home

I recently used Fidler & Pepper Solicitors for the purchase of my first property, and I couldn’t be happier with the service I received.

Ross and Amber were absolutely fantastic throughout the entire process. They were always quick to respond to any queries, and I never had to chase them for updates. Everything was handled efficiently and professionally, with progress being updated promptly through the app, which made the whole experience much less stressful.

On the day of completion, Ross personally called me to confirm that everything had gone through successfully. Any money due back to me from my mortgage provider’s cashback offer was transferred to me straight away, which was greatly appreciated.

Buying a first home can be daunting, but Ross and Amber made the process smooth and straightforward from start to finish. I can’t complain about a single thing and would 100% recommend Fidler & Pepper Solicitors to anyone looking for a reliable, responsive, and professional conveyancing team.

Thank you both for making my first home purchase such a positive experience!

29 May 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Shaleena.

We’re delighted to hear that your first home purchase was such a positive experience and that Ross and Amber provided exceptional support throughout. Buying your first property is a major milestone, and it’s fantastic to know that their responsiveness, professionalism and clear communication helped make the process smooth and far less stressful.

It’s especially pleasing to hear that the app kept you well informed throughout and that Ross’s personal call on completion day, along with the prompt transfer of your cashback funds, helped bring everything to a successful conclusion.

Your kind comments and recommendation will mean a great deal to Ross, Amber and the wider team. Thank you for placing your trust in us and for taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

A big thank you to Fidler and Pepper…

A big thank you to Fidler and Pepper Solicitors for helping us through our house purchase. They were incredibly quick and responsive, and made the whole process feel smooth from start to finish!
They were on top of everything and kept things moving efficiently, which we really appreciated as first-time buyers!I would strongly recommend to everyone!Once more a big thank you to all of you,I feel so so grateful and blessed!

4 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Andrei.

We’re delighted to hear that we were able to help make your first home purchase such a smooth and positive experience. Buying a first home is a significant milestone, and it’s great to know that our team’s responsiveness, efficiency and communication helped keep everything moving forward from start to finish.

Your kind words about the support you received mean a great deal to us, and we’re especially pleased that we could help make the process feel straightforward and stress free.

Thank you for your recommendation and for taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Ross and Amber are excellent

Ross and Amber were very communicative and excellent at what they do. Can’t thank them enough for their hard work. Would always recommend them, fantastic!!

1 June 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Brian.

We’re delighted to hear that Ross and Amber provided such excellent service and kept you well informed throughout. It’s great to know that their hard work and communication made such a positive impression.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Used Fidler and Pepper when buying our…

Used Fidler and Pepper when buying our first home, they were great the whole way through! Would recommend 😊

29 May 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Cerys.

We’re delighted to hear that you had such a positive experience with us while purchasing your first home. Buying a first home is a significant milestone, and it’s great to know that the team supported you throughout the process.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

Very Easy!

Leah Sellers made the whole process very straightforward and helped us with any issues encountered. Thank you!

1 June 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Nicholas.

We’re delighted to hear that Leah Sellars made the whole process straightforward and was able to help with any issues encountered along the way. It’s great to know that her support helped make the experience smooth and easy for you.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Our remortgage was handled by Melissa…

Our remortgage was handled by Melissa Fletcher and Marie Hickling who were excellent - very efficient and they dealt with our case smoothly. I would recommend using this firm.

1 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your kind review, Kieran.

We’re delighted to hear that Melissa Fletcher and Marie Hickling handled your remortgage so efficiently and ensured everything progressed smoothly throughout the process.

We truly appreciate your recommendation and your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Efficient.

Was a little apprehensive as was directed to Fiddler & Pepper through a third party who was dealing with my remortgage but was very happy with the service I received. Any questions I asked along the way were dealt with efficiently by Belinda and Annie and the remortgage went ahead on the day requested.

Thankyou....

1 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

hank you for your wonderful review, Donna.

We’re delighted to hear that, despite your initial apprehension, you were very happy with the service you received. It’s great to know that Belinda Clarke and Annie Castledine dealt with your questions efficiently throughout the process and helped ensure your remortgage completed on the requested date.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Remortgage

I was dealt with by Leah Sellers who was very pleasant and professional on the couple of times I spoke to her. I only needed to speak a couple of times because everything else was done through the app. I have remortgaged a lot of times over the years and this was hands down the easiest.

1 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Steven.

We’re delighted to hear that Leah Sellars provided such pleasant and professional service throughout your remortgage. It’s especially great to know that our app made the process so straightforward and efficient, reducing the need for calls while still keeping everything on track.

To hear that this was the easiest remortgage you have experienced over the years is fantastic feedback for the team.

We truly appreciate your kind comments and support.

With sincere thanks,
Fidler & Pepper Remortgage

Rated 5 out of 5 stars

Great service!

Melissa F and Marie H were responsible for my case and they were so helpful, professional and responded quickly. I have no complaints whatsoever and would highly recommend this team to anyone. Smooth process and everything completed on time. Thank you!

1 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Anna.

We’re delighted to hear that Melissa Fletcher and Marie Hickling provided such helpful, professional and responsive service throughout your matter. It’s great to know that the process was smooth, everything was completed on time, and that you felt fully supported from start to finish.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Team

Rated 5 out of 5 stars

Need for a solicitor go for this one

My case was handled by Melissa Fletcher and Marie Hickling.
I was very well supported throughout the process even though halfway through I changed my plan to change the mortgage type but they accommodated me well with very reasonable charges.
I would highly recommend Fiddler and Pepper specially both above ladies if you are in need of a solicitor for your property

3 June 2026
Unprompted review
Fidler & Pepper logo

Reply from Fidler & Pepper

Thank you for your wonderful review, Afaq.

We’re delighted to hear that Melissa Fletcher and Marie Hickling provided such strong support throughout your matter. It’s especially pleasing to know that, when your plans changed part way through the process, they were able to accommodate those changes smoothly and help you move forward with confidence.

We truly appreciate your kind comments about their service and your recommendation. Your feedback will mean a great deal to both Melissa, Marie and the wider team.

With sincere thanks,
Fidler & Pepper

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