Fidelity Group Ltd. Reviews 

459
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Long trouble shooting with patience and friendly manner. Checked everything thoroughly and worked diligently until the problem was solved.

Rated 4 out of 5 stars

Zunaid Davids worked in trying circumstances with us having no telephone lines at all. He quickly worked through his procedures and laid the fault at open reaches door. This was resolved this morning... See more

Rated 5 out of 5 stars

After ringing up for help, as promised Steven rang me back and quickly got me logged into my account. My only criticism about the system is having to use the authenticator, makes the process more diff... See more

Rated 5 out of 5 stars

Dan Miles was really attentive assisting our take over of broadband and phone lines - cleaned up everything after himself and left everything where it was in the first place. Ensured everything was wo... See more

Company details

  1. Telecommunications Service Provider
  2. Energy Supplier
  3. Internet Service Provider
  4. Phone and Internet Service
  5. Software Company
  6. Telecommunications Equipment Supplier

Written by the company

Our mission is "To be the UK's most customer-centric communications company, helping businesses grow by providing and supporting them with innovative and trusted solutions". Fidelity Group is one of the UK's fastest-growing telecommunications providers. Our board of directors is supported by highly skilled management and support teams. Together we have an unparalleled pedigree, background and experience in the telecoms industry and unified communications, enabling us to provide a unique and positive experience for our customers. We have well-established relationships with all major telecommunications vendors, enabling the packaging of multiple services into one comprehensive offering. Our products range from hosted, cloud, calls, data, IoT, mobile and energy solutions for your business. We sell direct and via the channel for resellers of the products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

459 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(459)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Customer Service!

Fabulous Customer Service!! I have had a replacement phone and delt with a gentleman called Dylan, He was absolutely great! He went above and beyond to help me get my phone working properly.
Thank you very much for being so helpful and giving me great customer service!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

A job well done!

Stephen was very polite and also very helpful. His knowledge of my problem was first class and he was able to guide me through it very effectively. He was patient throughout the whole exercise which is essential in solving computer problems. A job well done!

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Mohsin .fabulous guy ,credit to the…

Mohsin .fabulous guy ,credit to the firm . We have checked everything -a query with the alarm company on a different password . But very pleased with the work - and commitment to getting it to work .thank you . Erica

1 May 2024
Unprompted review
Fidelity Group Ltd. logo

Reply from Fidelity Group Ltd.

Thank you, Erica, for this lovely review. We will pass this on to Mohsin; we think he is fabulous! too!

Rated 5 out of 5 stars

Extremely helpful.

Dylan was extremely helpful in resolving our issue. He was calm, supportive and patient whilst supporting a technophobe to get our phone lines back online. Highly recoomend the service and especially Dylan.

1 May 2024
Unprompted review
Rated 4 out of 5 stars

Issue resolved

We had issues with our phones, were given new ones and unfortunately these had slight issues too, however Dylan Cherry was very informative and supportive and very prompt with his service to get the issues resolved.

24 April 2024
Unprompted review

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