Excellent service. Long trouble shooting with patience and friendly manner. Checked everything thoroughly and worked diligently until the problem was solved.
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See what reviewers are saying
Zunaid Davids worked in trying circumstances with us having no telephone lines at all. He quickly worked through his procedures and laid the fault at open reaches door. This was resolved this morning... See more
After ringing up for help, as promised Steven rang me back and quickly got me logged into my account. My only criticism about the system is having to use the authenticator, makes the process more diff... See more
Dan Miles was really attentive assisting our take over of broadband and phone lines - cleaned up everything after himself and left everything where it was in the first place. Ensured everything was wo... See more
Company details
- Telecommunications Service Provider
- Energy Supplier
- Internet Service Provider
- Phone and Internet Service
- Software Company
- Telecommunications Equipment Supplier
Written by the company
Our mission is "To be the UK's most customer-centric communications company, helping businesses grow by providing and supporting them with innovative and trusted solutions". Fidelity Group is one of the UK's fastest-growing telecommunications providers. Our board of directors is supported by highly skilled management and support teams. Together we have an unparalleled pedigree, background and experience in the telecoms industry and unified communications, enabling us to provide a unique and positive experience for our customers. We have well-established relationships with all major telecommunications vendors, enabling the packaging of multiple services into one comprehensive offering. Our products range from hosted, cloud, calls, data, IoT, mobile and energy solutions for your business. We sell direct and via the channel for resellers of the products.
Contact info
14 Station Road, RG9 1AY, Henley-on-Thames, United Kingdom
- 08008406800
- niki.foote@fidelity-group.co.uk
- fidelity-group.co.uk
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Replied to 100% of negative reviews
Typically replies within 1 week
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Fabulous Customer Service!
Fabulous Customer Service!! I have had a replacement phone and delt with a gentleman called Dylan, He was absolutely great! He went above and beyond to help me get my phone working properly.
Thank you very much for being so helpful and giving me great customer service!
Craine Coertze And Tristan Schlebusch
Fast reliable support who know their customers. Both Craine and Tristan strive to make sure the problems are solved promptly with their extensive expertise.
Atif has been brilliant
Atif has been brilliant. He has been very helpful and has worked through every issue, finding the solutions to them all.
Craine has been excellent
Craine has been excellent, he has been persistent supportive and did everything he could do to get the job done.
Well done Craine
Ravi Arora Director Multicultutal Richmond
I cannot recommend Carl enough
I cannot recommend Carl enough. Helped immediately and responded to our immediate needs central to running our office.
Fidelity have installed new phones and…
Fidelity have installed new phones and lease line, wasn't straight forward, however everything is working. Thanks to Atif, Craine and Nikholai all is working.
communication good
A job well done!
Stephen was very polite and also very helpful. His knowledge of my problem was first class and he was able to guide me through it very effectively. He was patient throughout the whole exercise which is essential in solving computer problems. A job well done!
Mohsin .fabulous guy ,credit to the…
Mohsin .fabulous guy ,credit to the firm . We have checked everything -a query with the alarm company on a different password . But very pleased with the work - and commitment to getting it to work .thank you . Erica

Reply from Fidelity Group Ltd.
Extremely helpful.
Dylan was extremely helpful in resolving our issue. He was calm, supportive and patient whilst supporting a technophobe to get our phone lines back online. Highly recoomend the service and especially Dylan.
Zunaid was of great help
Zunaid was of great help, he got me back up and running at home very quickly and efficiently. Thank you.
Issue resolved
We had issues with our phones, were given new ones and unfortunately these had slight issues too, however Dylan Cherry was very informative and supportive and very prompt with his service to get the issues resolved.
Making the switch to digital was very simple
Making the switch to digital was very straightforward with the help of our IT company and Kellagh at Fidelty. Would highly reccomend.
Steven from Fidelity Group was helpful!
Steven assisted me when we needed to replace one of our handsets and connect them to our network. He was knowledgeable, patient and very helpful through all the steps and answered all of my questions.
Zenaida was very helpful getting my…
Zenaida was very helpful getting my line working again.regards Sharon
Very helpful and support was good…
Very helpful and support was good throughout my business installation.
Kassidy was brilliant with the phones.
Would recommend.
Thank you.
Carl was very quick and very helpful
Carl was very quick and very helpful. Thank you!
Zuhaid called me and walked me through…
Zuhaid called me and walked me through everything. I raised the issue yesterday and it was fixed the next day in the afternoon.
Great, friendly service!
Great, friendly service!
Zunaid was helpful and responsive - would highly recommend!
Top rate service from Kassidy. reat service from Kassidy
Great service from Kassidy, was very helpful when setting up and after care has been excellent.
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