Fidelity Group Ltd. Reviews 

Devon was able to provide clear instructions and get the phone system up and running again for us. Many thanks.

Dealt with very quickly considering I put the call in on Sunday afternoon.

Excellent service all round. Always willing to assist with queries. Especially Tracy, Mehmood and Steven were always very helpful.

I was having trouble making and receiving calls but Steven was a delight and was able to resolve the issue immediately. Thank you for the quick response!

Steven went over and above to try to help me . He resolved one problem and researched another and got back to me .

Very responsive and Skyla was helpful in keeping communicating which was prompt

Fidelity Group provided a broadband service to suit our needs, our Account Manager and the engineers on site, Atif & Mohsin kept us updated on progress and went above and beyond to ensure we were happy with the installation and its performance.

I had to contact Fidelity with an issue with our phone's software. I spoke to Steven Giyama who talked me through the process step by step. He told me he would call back the following day to make sure my issues had been resolved - which he did and helped me with a couple of other problems. Nothing was too much trouble. Great support.

Devon was very efficient with response when the problem was logged. BT engineer turned up at the wrong address on the first attempt but Devon was quick to follow that up & re-arrange a new visit. Problem resolved with speeds better than we've ever had. Thank you!

Steven was very efficient, excellent customer service.

Service by Steven was excellent. He was attentitive to the complaints, was diligent in following up intenrally and to the customer both in e mails and telephone. Well done.

Excellent service and training and I know Im awkward to explain IT to as im no spring chicken. Your guy was patient and courteous

Excellent work

Good communication, everything was delivered and installed as explained.

Zunaid was easy to deal with, very patient and explained everything very well and clearly. Swift to reply to emails and provided training over the phone on the Horizon platform.

Zunaid was very helpful and helped sort out the issues with our phones promptly .

Very responsive and knowledgeable to customer issue we experienced - resolved quickly.

I would like to thank Cameron Page at Fidelity for his prompt and professional help in sorting out an issue my company had recently.
A Horizon phone app that we had been using for a while to handle our incoming and outgoing calls didn't support the latest version of Android.
With Cameron's product knowledge he sorted out an alternative call handling app for us.
The best thing about the app change to Webex, is that the user experience is so much better. All my staff have remarked that Webex is 100% more reliable and easier to use.
So a big thank you to Cameron and Fidelity for arranging this for us.

Kyle H was really helpful and sorted my problem out thank you

I recorded my answer machine message and then emailed the company to let them know what date and time I needed the message to be action. This was done correctly, efficiently and all went smoothly. Great service and good communication from Fidelity.