Just once in a while you come across a really ‘good’ company. There was an error with our order and they completely owned it and rectified the issue immediately, Julie Bell was point of contact and ex... See more
Company replied
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Received good advice over the phone prior to order. Ordering was pain free and quick delivery. Had some fitment issues with pre-drilled holes in rails and fittings. Dry fit assembly of items couldn'... See more
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Top concrete step into our bowling club had become very polished with use over the years. Previous applications of grit-laden paint had worn away and in smooth bowling shoes in wet weather the step ha... See more
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We are a small charity in Shropshire where we have disabled children, young adults and adults with mental health issues. Because we are a farm, woods and large vegetable garden we have been able to we... See more
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Company details
Information provided by various external sources
FibreGrid are the Leading Supplier of GRP Grating, Structures and Anti Slip Products. We design, supply, fabricate and install.
Contact info
Unit 2, Civic Industrial Estate, CB98QP, Haverhill, United Kingdom
- 01440712722
- sales@fibregrid.com
- fibregrid.com
4.7
Excellent
362 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FibreGrid
Hi Damion,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Used them several times now and always…
Used them several times now and always excellent product and services.
2 November 2021
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Delivered on time
18 October 2021
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Class service
16 October 2021
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Fast efficient service.
15 October 2021
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Interclamp is a great profuct
Delivery was always on the day promised. Quality of interclamp and associated galvanised tubing is excellent. Price is very competitive. Delighted with finished products
13 October 2021
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Excellent as always
6 October 2021
Reply from FibreGrid
Hi Gary,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Delivery was swift and the product so…
Delivery was swift and the product so far appears satisfactory.
30 September 2021
Reply from FibreGrid
Hi Marian,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Reply from FibreGrid
Hi John,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Good products but slow delivery and lack of communication
Fibre grid products are good but my latest order has not arrived yet a d I’m being asked to rate it! Communications need to be improved to tell customers when their order will arrive and even to track it.
8 September 2021
Reply from FibreGrid
Hi Pamela,
We were not aware of the non delivery as the courier did not inform us. As soon as we saw your review we contacted the courier immediately and it was then that we discovered that unfortunately your goods have been damaged in transit. Their response was: "We rely on the other depots to tell us if they are damaged, there is a system in place that allows depots to raise a discrepancy code against damaged items which has not been done in this case – we can only apologise for this and chase the depot for advice on why they didn’t follow the rules."
It is always best to contact us in the first instance if you have not received your order after a few days as we would look into this immediately and be able to resolve any issues straight away. We are sending replacements today and we hope that they will be delivered successfully this time. We apologise for the courier delay.
Kind Regards,
The FibreGrid Team
I get great service
I get great service, prompt delivery and a great product at a good price. Recommend
5 September 2021
Reply from FibreGrid
Hi David,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Good service
Found exactly what I wanted, straightforward ordering and very prompt delivery.
31 August 2021
Reply from FibreGrid
Hi Catherine,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Highly recommended!
Excellent service, received my order the very next day, and item was well packaged.
31 August 2021
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Reply from FibreGrid
Hi Geoff,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Great website which is easy which i was…
Great website which is easy which i was attracted to by competitive prices. Order was processed staright away and delivered ahead of expectations. Just what i require from a supplier
28 August 2021
Reply from FibreGrid
Hi Neil,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Great product and delivered as promised.
25 August 2021
Reply from FibreGrid
Hi Philip,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
company answered my email query…
company answered my email query promptly - and understood that i wanted a specific colour only - gave me info on how to note this in online order comments... delivered with no problems
24 August 2021
Reply from FibreGrid
Hi James,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Reply from FibreGrid
Hi Colin,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Anti slip grips for steps
Anti slip grips for steps
Good service and prompt delivery. Have yet to put the anti slip steps on waiting for the wooden steps to dry out a bit from all the rain we have had.
12 August 2021
Reply from FibreGrid
Hi Angelina,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
Informed me right away that they didn’t…
Informed me right away that they didn’t have enough stock and would deliver when the stock arrived, awaiting a delivery but all good so far.
11 August 2021
Reply from FibreGrid
Hi Barry,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again!
Kind Regards,
The FibreGrid Team
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