FHP Living Reviews 

I had a very positive experience with FHP Living. The service was professional, helpful and friendly throughout my tenancy.
I would also like to thank Libbie for her help and support. I really appreciated her professionalism and assistance throughout the process.

As a tenant, this has been one of the worst experiences I have had with a letting agency.

From the beginning of the tenancy process through to moving in, there was a persistent lack of communication, coordination and accountability. At virtually every stage, we were left feeling that our tenancy was not a priority.
The problems were not isolated incidents. Taken together, they suggest a much deeper and systemic failure of communication between departments, with no effective process for resolving issues when something goes wrong.

1. No meaningful access to our property manager
Throughout the process, we repeatedly attempted to contact our property manager regarding important issues. Despite calling FHP repeatedly over an entire week, we were unable to speak to them.
On one occasion, we were informed that the property manager was actually sitting next to the member of staff we were speaking to, yet we were still unable to speak with them. Calls to the number we were given for the property manager were also not answered.
I will not identify the individual publicly, but I am happy to provide the relevant details privately if FHP wishes to investigate this.

2. Serious problems with the referencing process
FHP uses Goodlord for referencing. The process was almost entirely automated and provided very little flexibility when dealing with a financially complex application.
In my case, the system repeatedly attempted to obtain income information from the wrong sources, despite the relevant income streams having been explicitly declared as not applicable.
When we attempted to resolve this, we were repeatedly directed back towards the referencing platform rather than receiving meaningful assistance from FHP.

3. Poor communication and lack of ownership
When problems arose, there appeared to be no clear person responsible for resolving them.
Calls to FHP frequently resulted in being redirected to another service or told to contact the referencing provider. This created a frustrating loop where nobody appeared willing or able to take ownership of the problem.

4. The tenancy start date
The draft agreement indicated an earlier proposed start date. This was delayed due to aforementioned mistakes made by the thirdparty referencing agency. We were subsequently given a different confirmed start date, but only after we had already been required to pay the full deposit.
We had specifically requested the earlier date and had planned around it. We were subsequently told that the delay related to the inventory not having been completed, and a lack of check-in slots despite the tenancy having initially been scheduled to begin substantially earlier.
The issue here is not simply that the date changed. It is the lack of transparency about the change and the fact that we were required to commit financially before being given the final confirmed arrangements.

5. The worst part: moving-in day
The moving-in process was exceptionally poorly coordinated.
We received essentially no useful information about when or how we were supposed to collect the keys, other than being told to arrive at approximately midday.
We then arrived as instructed, only to be told that we needed to return at approximately 4:30pm.
This resulted in a substantial and entirely avoidable loss of working time. As someone who works professionally on a consulting basis, this was not an insignificant inconvenience.
What should have been a straightforward process of collecting keys and moving into a property became an unnecessarily stressful and costly experience because of a basic failure to communicate.

Overall
The issue is not that one person made one mistake. Mistakes happen.
The issue is the repeated absence of communication, ownership and coordination when those mistakes occurred.
For a professional letting agency, I would expect clear communication about important contractual dates, a functioning point of contact for tenants, accurate handling of referencing information and, above all, basic coordination on the day a tenant is supposed to move into their home.
Unfortunately, our experience with FHP has fallen considerably short of that standard.
I am pursuing this through FHP's formal complaints process and will consider escalating the matter to the relevant independent redress scheme if it is not satisfactorily resolved. I would welcome FHP contacting me directly to discuss the issues raised above.

FHP have managed our rental property in Nottingham for the last 8 years. They respond quickly to any issues, communicate effectively and have a range of excellent contractors on hand when needed.

The service provided by Libbie was expert and made the transition of new tenancy great. Her efforts were appreciated and reflected FHPs quality service.

I want to take a moment to express my gratitude for the exceptional service I received from Jessica at FHP. Recently, I reached out to her regarding my old mattress, which had become uncomfortable and was affecting my sleep quality. I genuinely conveyed my concerns, and to my surprise, Jessica promptly addressed the issue.

Within just one day, she arranged for a new mattress, showing her dedication to customer satisfaction. Jessica's responsiveness and commitment to resolving problems are truly commendable.

Whenever I have faced challenges, she has always been there to support and assist me. Her professionalism and genuine care for her customers make her an invaluable asset to FHP. Thank you, Jessica for your outstanding help!

We’ve been working with FHP Living for over 15 years now, and they’ve taken a lot of the stress out of owning a rental property. From the start, we’ve felt confident in how they screen tenants, their process has really paid off. We haven’t had issues with missed rent or property damage, and our place is rarely sitting vacant for long.
Another thing that’s made a big difference for us is their network of contractors. Anytime something needs attention, it’s handled quickly and properly without us having to chase anything down. It’s reassuring to know the right people are taking care of the property and the tenants.
Zofia has been our main point of contact, and she’s been wonderful to deal with. She’s responsive, reliable, and genuinely attentive to the details. It always feels like she’s looking out for our best interests and treating our property with care.
Overall, we’ve had a really positive experience and wouldn’t hesitate to recommend FHP Living to other landlords.

FHP living rental team in Westbridgford especially Alex &Libbie have guided us through quite a stressful experience with professionalism and empathy, the entire experience has been navigated with transparency and with both the owner and tenant in mind.
We are eternally grateful for the efficiency and appreciate the value of having our properties managed by FHP.
Thank you both for all your help.
Alison

Our property has been let and managed by FHP Living for the past 10 years and we have been very happy with the service we have received. The team always informs us of any property or maintenance issues and seeks our approval before going ahead with any works. Communication from Armani Rose has been consistently good and we are kept abreast of information throughout any tenancy or reletting process. The support from Alexandra with regard to recent changes to relevant legislation has also been much appreciated.

FHP have provided me with a fully managed service for over 10 years. Support with recent legislative changes has been excellent and advice regarding any leasing, tenant related issues or property repairs is always readily available. Zofia has been particularly helpful in recent months and it is much appreciated

Really clear information on what needs to be done to maintain the property whilst taking accountability for delivering on fixing any issues in a timely manner. Alex - our property manager - has been excellent throughout the whole process of listing, renting and then maintaining our relationship with our tenant. FHP and in particular Alex have made our first experience of letting a property simple and painless from start to finish.

Good quality estate agents from a Renter perspective. Very communicative, always happy to help getting problems sorted once raised.

When we had issues with one of their contractors for maintenance works, we raised with them and they got onto the contractors instantly to resolve the problem.

If you're looking to rent, I would recommend looking for a property through FHP. I've dealt with other agents and FHP from my experience are a head and shoulders above the rest.

Special shout out to Jimmy Knowles who handles the property we rent; lovely bloke, always happy to help and a credit to the company.

Jimmy has been great; really helpful and informative

I have always felt that my properties are being well managed by FHP Living and in particular with respect to the following:
1. They are meticulous in giving advice and getting my approval for any repairs over the agreed level.
2. They appear to have a large number of general and specialised contractors available to carry out work and the prices achieved seem to be very reasonable. The control and monitoring of the quality and execution of agreed repairs is impressive.
3. They are very responsive to my requirements and concerns.
4. The ongoing interaction with them functions very well and handover between FHP employees runs very smoothly in cases of absence.
5. An impressive and long record of finding suitable tenants at the best market rents achievable

We have been using FHPliving for many years and have always had excellent service. They are dynamic and proactive, always keeping on top of things.
Alexandra and the team a friendly and efficient and a joy to deal with. Cannot recommend them highly enough.

I bought a flat through FHP and have rented well with them for over six years. Their support has been particularly helpful as I live overseas - advising on rent increases and dealing with fixes/admin requirements. More recently, Toby has helped minimise gaps/fuss between tenants and facilitated local licensing requirements - the latter with support of other dedicated team members.

Helpful and efficient.
Respond quickly to ad hoc requests.

Nicola and the FHP team have been brilliant, supportive and efficient. Would recommend and will use again.

FHP staff have been tremendous in the 10 years I have been renting out my apartment. They provide a first class service and are on top of their business.

Libbie has been our Property Consultant for some time now and has always been available to deal with any queries, no matter how small or large. Her manner is professional and courteous. She has in depth knowledge of rental properties, policies and procedures. We have always had confidence knowing Libbie is on the end of the phone to support us with our properties.
Thank you Libbie and FHP Living for your continued services.

Excellent service from the whole office. Answer emails immediately and nothing is ever too much trouble, I would highly recommend! Especially Catherine Cooper and her team!