I ordered the wrong size to one pair of the shoes and Claire at your Ortho Family not only assisted me through, she was very prompt and efficient in her response to all of my questions and inquiries.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes are very comfortable, just didn’t fit me properly. I asked for instructions on returning them. They offered different solutions for me. I took the percentage off in lieu of returning and don... See more
Company replied
Amazing shoes! I had been struggling with severe heel pain for a while, and my physio recommended orthopedic shoes. After trying several pairs, these immediately stood out, instant relief from the fir... See more
Company replied
Communication was the best part of my experience .They always responded promptly to any concerns I had and team was always very helpful. Though I had to return my order due to a size problem,but Iwoul... See more
Company replied
4.3
Excellent
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just received my sneakers and I have…
I just received my sneakers and I have to say I’m a bit disappointed they look like what I ordered but they don’t fit they are huge. I am a true to size 8.5 and the are swimming on me I have the laces pulled to where you can’t pull no more. It’s like id need a 7 or 7.5. Where are the sneakers made ? I can’t get a good feel on weather or not there going to help with my feet pain because there just way to big. What can you do for me ?
9 September 2025
Unprompted review
Reply from Feya Footwear
Hi Jennifer,
We’re truly sorry to hear about your experience with your recent order, and we completely understand how disappointing it must feel to receive sneakers that don’t fit as expected.
We appreciate you taking the time to share your feedback on Trustpilot and for letting us know about the sizing issue. We actually responded to your email regarding this concern but haven’t received a reply yet - we just want to make sure you get the assistance you need.
Please check your inbox (and spam/junk folder just in case) for our message so we can help you with the best resolution, whether that’s a replacement or another suitable option.
Your comfort is very important to us, and we’d love the chance to make this right for you.
Warm regards,
The Ortho Shoes Team
I would just like to say first I love…
I would just like to say first I love the shoes everything about them is the truth. 2nd working the customer service team was beyond excellent you couldn't ask for a better team. I would recommend anyone to Ortho Shoes I promise you will not be disappointed.
25 August 2025
Unprompted review
Reply from Feya Footwear
Hi Sylvia,
We’re so glad to hear that you’re loving your shoes and had such a positive experience with our customer service team! Your kind words truly mean a lot to us.
It’s always our goal to provide both comfort and support - not just through our shoes, but also through the care our team provides. Knowing that we met your expectations makes all our efforts worthwhile.
Thank you so much for recommending Ortho Shoes! We’re grateful for your trust and support, and we look forward to serving you again in the future.
Warm regards,
The Ortho Shoes Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.