Fettle. Faff-free bike repair | fettle.cc - Chichester Reviews 15

TrustScore 4.5 out of 5

4.5

151 St Pancras, PO19 7SH Chichester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Alex at Fettle Chichester was great - really fast and efficient to sort out my two punctures. Great service and good value.

Rated 5 out of 5 stars

First class service and repair by Alex. Trashed my rear derailleur on Saturday and decided to try out newly opened Fettle. Alex assessed the bike and explained the process and timescales s... See more

Rated 4 out of 5 stars

Good service and work on my mountain bikes. The parts took a long time to arrive but I think that’s the same for most repair shops at the moment. The mechanic was very communicative and kept me inform... See more

Rated 5 out of 5 stars

I used the online booking system to book. When I dropped off my wheel, I was greeted by a friendly gentleman. I got a text later that day to say the work had been complete and I could pay via t... See more


Company details

  1. Bicycle Repair Shop

Written by the company

At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.


Contact info

  • 151 St Pancras, PO19 7SH, Chichester, United Kingdom

  • 441243979508

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wheeIie good experience

I used the online booking system to book.
When I dropped off my wheel, I was greeted by a friendly gentleman.
I got a text later that day to say the work had been complete and I could pay via the online invoice which was helpful.
Picked up the wheel at my convenience

All in all a thorough, stress free process, top quality workmanship. Definately will use again

10 September 2025
Unprompted review
Rated 5 out of 5 stars

First class service and repair by Alex.

First class service and repair by Alex.

Trashed my rear derailleur on Saturday and decided to try out newly opened Fettle.

Alex assessed the bike and explained the process and timescales so I left it for the parts to be priced up and done

Delighted with the work and cost of the replacement parts. The bike is running smoothly and really pleased with the whole experience

Will definitely use this bike repair service again.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great, friendly service. Very knowledgeable and professional bike mechanic. Kept updated when there was a delay in the arrival of parts. Once they’d arrived, repair was completed promptly.

10 July 2025
Unprompted review
Rated 4 out of 5 stars

Good service and communication

Good service and work on my mountain bikes. The parts took a long time to arrive but I think that’s the same for most repair shops at the moment. The mechanic was very communicative and kept me informed with an easy messaging service

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Will at Fettle Chichester

Will at Fettle Chichester, constantly updated me about progress on my bike. There were couple of no fault hold ups, but kept me constantly informed. Really nice friendly and enthusiastic guy.
And my bike was spot on when I got it back.
Pricey, but worth it!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

rear hub serviced

Popped in to get my rear hub serviced. They did a safety check and suggested a few bits to get done. I gave the bike a 45 mile test ride today on gravel and road.
I’m really happy with the work Will has done.
Thank you and see you again!

16 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look