While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Unfortunately in with the change in ownership and formula for Fetch I experienced the following: - 1 Emails requests why I was being charged for a international Payment fee from NZ $2.77 = Reply... See more

Rated 5 out of 5 stars

Convenience was the main attributing factor in purchasing Fetched, dog food delivered, fresh and pre packed serving sizes means our kids can feed the dog and we know he's getting the right amount of f... See more

Company replied

Rated 5 out of 5 stars

I have used Fetchedco for the past two months and my dogs couldn't be happier, healthier and more content with this product. It has been an amazing turn around for my Labrador particularly. The he... See more

Company replied

Rated 5 out of 5 stars

We often used to find food left in our Labrador's!!! bowl each morning, but since the switch to fetched he is at the back door waiting for his food each night, his coat is shinier and to top it off th... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

High Quality Australian Made Dog Food Delivered To Straight Your Door, Calculated By Our Animal Nutritionist To Perfectly Suit Your Dog's Needs.


Contact info

4.0

Great

TrustScore 4 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boston love his new food

Boston love his new food. He usually just picks at his biscuits but these ones he actually wants to eat them all up.
One happy fetched puppy

10 February 2021
Fetchedco logo

Reply from Fetchedco

Glad you're woofin your new food Boston! thanks for letting us know!! :)

Rated 4 out of 5 stars

Nice dogfood- good price

Nice dogfood- good price. My dogs do not seem as fond of this food as they do others...I think they are just very picky!!!

28 December 2020
Fetchedco logo

Reply from Fetchedco

Hey thanks for leaving a review! haha we still love picky dogs ;)

Rated 5 out of 5 stars

The service from Fetchedco was great

The service from Fetchedco was great. My package was delivered in a very short timeframe and my dog being 100% raw fed does enjoy the dry as a treat. She has not had dry up until now and I carefully reviewed the ingredients before buying and felt that they were far superior to the general run of the mill dry food for dogs and that she could do with a bit of variety, also this is an Australian company and we should all try to support Aussie companies where we can. The portioned sachets are a great idea and make it easy to portion out smaller amounts.

22 December 2020
Fetchedco logo

Reply from Fetchedco

Patricia, thank you so much for leaving such a nice review!
so glad Isabella is enjoying her Fetched PawPacks and its working as a good variety for her normal diet :)
And thank you so much for supporting local, we really appreciate the support.

Rated 5 out of 5 stars

Very fussy pup loves it

Very fussy pup loves it! It's also been SO nice for me to not have to worry about going to buy dog food, plus I love that she gets fresh food due to the individual packs. All round winner so far!

16 December 2020
Fetchedco logo

Reply from Fetchedco

Hey Laura, thanks for the kind review! love that your fussy pup is a fan and that meal time has just got a whole lot better for both of you :)

Rated 5 out of 5 stars

We're all a Fan!

First time using Fetchedco and the process was simple!
I love the customisation on the website so I knew I was ordering the correct amounts for my dog.
Funny story, I purchased a 1 month box of Fetchedco for my puppy for Christmas and I took all of the yummy packets out of the original delivery box and put them in a nice Christmas bag. My fiance and I went out one night and came home to many empty packets of Fetchedco on our lounge room floor - needless to say that our doggy found them absolutely delicious!

15 December 2020
Fetchedco logo

Reply from Fetchedco

Hey Kim - love having Larry join the Fetched Fam! And thanks for leaving a great review... haha we love hearing a good story! the funny thing is its the 2nd time this week, we have heard similar stories! 😄
Haha.. its fair to say that once dogs get to know what a PawPack contains, its hard for them to contain them self from being naughty!
thanks for the laugh!! 😅

Rated 5 out of 5 stars

No complaints...

Fast service and delivery - Neville likes the food as well. Thank you...

14 December 2020
Fetchedco logo

Reply from Fetchedco

Hey Di, thanks for the review! glad to hear Neville enjoys his new tucker :)

Rated 5 out of 5 stars

Great product! Even better service!

Although I haven't personally tasted the food, my dog vouches for it and the dog eggs are really firm!
The service from this team are second to none when I had issues with the previous shipping company they used, even following up with me telling me off the discounted offers they had!

10 December 2020
Fetchedco logo

Reply from Fetchedco

Mark, thanks so much for the great review! good to hear about the firm eggs... maybe is worth a try yourself? 😄 we enjoyed helping you out Mark, a pleasure to give perks to a guy that is so understandable...
Cheers, Nigel

Rated 5 out of 5 stars

Our dog looks forward to his meals

Our dog looks forward to his meals, seems more content now on Fetch.
His coat is looking better too

9 December 2020
Fetchedco logo

Reply from Fetchedco

Thanks for the review Del! Great to have Milo part of the Fetched Fam and you are seeing his coat get better already :)

Rated 1 out of 5 stars

I dont understand how this is…

I dont understand how this is convenient. I ordered online and after one delivery I cancelled. The inconvenience of portioned 150g packets of dry dog food. Its eaiser to buy a bag of dog food and use a cup like everyone has been since dogs became pets. Its like Fetched tried to re-invent the wheel by making one side flat. The cost is $80 every 15 days for a large dog with 100% dry food diet. Thats $160 a month for 14kg of Fetched dog food compared to Black Hawk 20kg large breed online delivered for $108.00. So for 15 days of Fetched dry food you get 46x150g bags. This works out to be 3×150g bags a day. When you work out the same portion with a 20kg bag of Black Hawk its 57 days. Freshness is no different to any other dry dog food on the market. The best before date on the food I received from Fetched was 14 months. More expensive and packaging for the sake of having packaging. I cant believe people fall for this and actually think this product is helpful. The Black Hawk food is also grain free. Quality of Fetched food is nothing to brag about.

1 December 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hi Patrick, firstly thank you for taking the time to leave a review and giving us a go :)
I'm sorry to hear you don't dig the concept, we understand that 150gm bag for large dogs like yours aren't always the ideal size. We also understand that our concept is completely new and never seen in this country before and as humans we adapt to change differently - we firmly agree, though, that fresh food for dogs is as important as fresh food for humans. We don't like stale bread, or wine thats been opened too long. the 14 month best before you mention - this is when the food is unopened. like any food (dog or human) they may have a long used by date, but generally once opened it should be consumed whilst still fresh. The PawPacks are the freshest way to feed kibble and packaging is 100% recyclable.
What you point up about price - i think the food you may be comparing isn't the Blackhawk equivalent in protein source and its also not the grain free option.

Rated 5 out of 5 stars

The company are very easy to deal with…

The company are very easy to deal with and very accommodating to requests. Our ageing dog loves the food. Thank you.

8 November 2020
Fetchedco logo

Reply from Fetchedco

Hi Ross, thanks for the kind review and so glad to hear your dog is digging Fetched :)

Rated 5 out of 5 stars

Fetched makes feeding so easy

Fetched makes feeding so easy! We have seen a huge improvement in Frankie’s coat and she loves the taste - her tail doesn’t stop wagging getting the package out!

27 September 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

So nice to hear from you Jade & Frankie, thanks for leaving such a kind review. love knowing Frankie is enjoying her kibble and you are seeing her coat improve!!😘

Rated 5 out of 5 stars

Awesome job! We love Fetched!

Harvey is loving his new chow, even more-so because he knows he’s supporting local jobs.
Love that was delivered to our door...i always detest lugging big heavy bags of dog food home from the shops!

16 September 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hey Harvey, so good to hear your digging your new chow and thank you so much for supporting locals and leaving this kind review!
Yes its definitely a chore not many could say liked doing and glad you don't need to do this anymore 😀

Rated 5 out of 5 stars

Fetchco were amazing to deal with

Fetchco were amazing to deal with. Fast easy and the goods arrived within a week. My dog also loved his food. The cats keep trying to steal his food..so it must taste great too.

2 September 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hey Rebecca, thanks heaps for the great review! haha always a good sign when others in the household want Fetched as well 😅

Rated 5 out of 5 stars

We have two pups that LOVE fetched

We have two pups that LOVE fetched! They know exactly what time their next meal is and start following us around waiting for it! It is such a great way for our pups to get all the yummy nutritious things they need when growing up! The paw packs are perfect! We love this Aussie owned company

2 September 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hey Isy, love having you guys part of the Fetched Fam, you 2 pups are so cool! thanks for taking the time to review Fetched - Enjoy 😘

Rated 5 out of 5 stars

Excellent communication

Excellent communication - really helpful!
Individually wrapped packets to keep food fresh.
Looking forward to trying my dog on other flavours.

28 August 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hey Michelle thanks for the kind review!

Rated 5 out of 5 stars

My puppy loves it! Amazing knibbles!

My puppy loves it!! His poo became so soft and so healthy after eating fetchedco's knibbles!! We got the 1st box for free during promotion, and we are so happy to try it, because without the promotion we would never know that my puppy will be so addicted with it. We will come back again soon to purchase plenty!

28 August 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hi Angeline,
Thank you for the great review! Glad you could take up this offer and have your pup try Fetched and so happy to hear how much he is enjoying it!! :)

Rated 2 out of 5 stars

I only gave this rating due to the fact…

I only gave this rating due to the fact the kibble made my dog sick it didn't agree with her tummy

28 August 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Oh that's such a shame to hear Ashlee 😥 thanks for giving us a go anyway and glad you were able to take up our first box free offer! Even if you had paid we would have definitely given your money back - as we have a 100% money back guarantee if your dog doesn't take to our product.

Rated 5 out of 5 stars

Good quality

I like the portion size bags & my dog liked the food

27 August 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hey Sasha, thanks for the review! 🤗

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. I have an address that is hard to find, so they promptly rang me to make sure I could get my delivery. Looking forward to feeding my dogs to see if they like it!

26 August 2020
Unprompted review
Fetchedco logo

Reply from Fetchedco

Hi Elizabeth, thank you taking the time to leave this great review! we trust your dogs are fans of Fetched! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look