Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ferratum Canada
Hi J, thanks for your great review. We're glad you found our service quick and easy!
We hope to see you back again, and I'd like to personally welcome you to the Ferratum family.
Thanks again.
Ferratum Customer Care.
I was pleasantly surprised with the …
I was pleasantly surprised with the help I received. I wasn't judged for my current situation and all correspondence I had with your staff was a positive one. Thank you for helping me and I look forward in receiving more help in order to consolidate my debt.
12 September 2017
Unprompted review
Reply from Ferratum Canada
Lisa, thanks so much for your excellent feedback. We're glad we made you feel comfortable, that's what we're here for! Welcome to the Ferratum family, and we can't wait to see you back.
Talk soon.
Ferratum Customer Care.
Very positive experience
Very positive experience, friendly staff, makes me feel comfortable and confident.
10 September 2017
Unprompted review
Reply from Ferratum Canada
Tianna, thank you for your honest and excellent review! We appreciate your input, and we're glad that our loan service makes you feel comfortable and confident.
We hope to see you back again soon, and I'd like to personally welcome you to the Ferratum family.
Thank you!
Ferratum Customer Care.
Disappointed.
Originally gave a good review but was very disappointed when my husband went to apply and was denied because I had a loan. He has seperate income, seperate bank etc. We will go locally from Now on to a major payday loan where we both can walk in and out with money. When I complained I got a sorrybyou feel that way and that you are leaving thanks for the feedback so here it is. Also I only got approved for $200 and I make 8 x's that. Won't be back.
6 September 2017
Unprompted review
Reply from Ferratum Canada
Hi CF, again, I'm sorry to see you changed your opinion on our services due to your husbands application. Unfortunately as I mentioned earlier, due to the nature of our policy on responsible lending we do not allow the same household to have two open loans at the same time.
I appreciate your feedback, and will forward it to our product development team.
Thank you.
Ferratum Customer Care.
Bestowed upon me Their trust and confidence
Thank you so much for the kind approval on my loan. Perhaps the fastest service I've ever had on the moment when I needed it most . More power to your business.. have a great everyday guys. I will always appreciate the trust and confidence you have given me thanks a lot.
5 September 2017
Unprompted review
Reply from Ferratum Canada
Russienne, thank you very much for your excellent review. We're glad you experienced all the improvements we've been working on for our new, and existing Ferratum family members.
Can't wait to see you back soon!
Ferratum Customer Care.
Reply from Ferratum Canada
Michael, thank you for your review! We're glad you appreciated our fast service and hope to see you back again in the future.
Welcome to the Ferratum family.
Ferratum Customer Care.
System Error & I am to blame and pay the price
Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment.
Never have missed a payment. A missed payment not yiur fault YIU are punished & it goes on your record.
Other than that! Taking a loan is fast & easy with up to 60 days to pay with standard interest rates. :-)
23 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Donna. I'm very sorry to see you had a less than stellar experience with us. I've taken a look at your account, and we've identified this rare error thanks to your feedback. Fortunately, it seems we were able to resolve the problem and see that you have another approved loan with us now.
Thank you (from the bottom of my Ferratum heart) for your continued business, and we appreciate your patience earlier this year with the issue.
We hope to see you back again and as always we enjoy having you as a member of the Ferratum family.
Ferratum Customer Care.
Awesome and fast
22 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Kim, thanks for your review! We think you're awesome too - and glad you're a member of the Ferratum family. Hope to see you back soon.
Ferratum Customer Care.
awesome service
21 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Michael, thanks for your review! We think you're awesome too - and glad you're a member of the Ferratum family. Hope to see you back soon.
Ferratum Customer Care.
Great and fast service
21 August 2017
Unprompted review
My loans are always for 2 weeks however …
My loans are always for 2 weeks however my understanding is I can get up to 30 days. How does one accesses the 30day option ?
21 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Rich, thanks for taking the time to review us!
It's easy to select a longer term on your loan next time. Simply visit www.Ferratum.ca and change the Loan Term amount to a longer term that suits your needs on our interactive loan calculator.
Currently we have loan terms for 30, 45, 54, and 62 days.
We hope to see you back at Ferratum Canada in the future.
Thanks again,
Ferratum Customer Care.
Friendly customer service and fast …
Friendly customer service and fast turnaround time for approval.
Even I did not get the amount that I requested, Ferratum still worked with me and approved me a lesser amount. Some other lenders will straight up decline my application. Thank You!!
21 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Anthony. We appreciate your excellent and honest review of our service. Thank you! Now that you're a member of the Ferratum family, you may be approved for a larger loan amount next time around.
Again, thank you for your feedback and hope to see you back at Ferratum Canada in the future.
Ferratum Customer Care.
Quick and trustworthy.
Quick and trustworthy.
Service Helped me just when I needed.
21 August 2017
Unprompted review
They are great to deal with
SCAMMERS....STAY AWAY FROM THIS HORRIBLE COMPANY.YOU WILL REGRET IT!!!!
16 August 2017
Unprompted review
Was very and easy process!!
Was very and easy process!!! Will definitely recommend to my family and friends!!
16 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Madelaine, thanks for your excellent review. We're glad you are happy with your service, and recommending us to your friends makes us feel all warm and fuzzy inside.
Thanks for being a member of the Ferratum family!
Ferratum Customer Care.
Review
Pretty good.just took awhile to get funds,however got cash when an emergency came up.
16 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Ed, thank you for your review. We collect information from our customers to improve speed, and ease-of-use with our loans.
We're working hard to improve bank transfer times so our customers can get their loans faster. We hope you stay a member of the Ferratum family so you can see all our improvements.
Thanks again for your business.
Ferratum Customer Care.
Fast approval and great staff ....
16 August 2017
Unprompted review
very slow payment process
15 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Haroon, thank you for valuable feedback.
We're constantly improving at Ferratum Canada, and use the input from our valued customers to make our loan process as fast as possible.
Looking at your account, I see that your application missed the bank cutoff time which caused the delay. We're working hard to introduce new, faster payment methods and hope you'll give us a chance in the future.
Thanks again, Haroon.
Ferratum Customer Care.
Awesome thanks for all the help
8 August 2017
Unprompted review
Reply from Ferratum Canada
Hi Melissa, thanks for the great rating and being a member of the Ferratum family. Hope to see you back soon!
Ferratum Customer Care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.