Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Great company to deal with. They have fair practices and the fact that they are literally available 24/7 is amazing !!! That's customer service at its best!
4 April 2017
Unprompted review
They have been helpful in my needs
4 April 2017
Unprompted review
Very Good
It has been excellent dealing with Ferratum until this month when I was provided with different loan due dates. Also, yesterday I tried to change the due date of my loan this month to April 26, 2017 (my paydate) via phone and e-mail and have yet to receive a response. I appreciate the help I have received in the past.
4 April 2017
Unprompted review
They are very helpful ..
They are very helpful ..
But need work on getting loans out quicker I had to wait 6 days before I could get another loan.
4 April 2017
Unprompted review
I used Ferratum a couple of times with …
I used Ferratum a couple of times with no problem at all! Money is in your account fast with low interest rate among the rest! I'm happy with their service!
4 April 2017
Unprompted review
Good turnaround time...good feedback …
Good turnaround time...good feedback for inquiries...
4 April 2017
Unprompted review
Times between repayment and re loaning …
Times between repayment and re loaning a bit slow... Other than that, WAY better than Money Mart or any other payday lender, hands down!!
4 April 2017
Unprompted review
Great customer services
Great customer services. Quick to reply and always there to answer your questions
4 April 2017
Unprompted review
When I first took a loan out the …
When I first took a loan out the service and quality were incredible. As time went on and I continued getting loans things got worse. I was getting a loan for 500 and although nothing changed I was only allowed to get 400. No one could or would explain why. The time period between the time you take out the loan to the time I could reload also got longer. My emails or text messages are rarely answered in the hour you advertise. I am told when I can reload they will send a message. That does not happen. You make a lot of money from me. Not sure why I'm treated as less of a customer.
4 April 2017
Unprompted review
Reply from Ferratum Canada
Hi Dianne,
Thank you for your comments!
We are currently looking at ways to improve the experience for our highly-valued repeat customers including ways to shorten the clearing time between loans and other options to show our appreciation for your loyalty. Although we are sorry your experience was not 5 stars we do appreciate your patience with us! Ferratum has been growing very quickly and truthfully, we have experienced some growing pains. Rest assured, we are continuing to invest in our internal processes and technology to meet the increased demand and hope that your will see this with the next loan you take with us.
Thank you,
Ferratum Customer Care.
Took forever to get my money
Took forever to get my money. It is not instant or even next day by any means.
I will not use this service again.
4 April 2017
Unprompted review
Reply from Ferratum Canada
Hi Adam,
Firstly, thanks for your valued feedback! Although we don't love bad reviews they are important for us to identify potential issues and quickly fix them because we love great reviews :).
As far as your specific situation, we are sorry to hear about your experience and will look at your situation in detail to understand what might have went wrong so that we can improve the experience in the future. Generally, money is available in a customer’s account within 24 hours and sometimes in minutes of being confirmed. Sometimes delays can occur depending on the financial institution you bank with and the time of day when a loan is confirmed. We hope that on your next loan you will see this quick payout as experienced by many others. We are also building some new features (shhh coming soon) that will also help give more options for a quicker payout.
Kind regards,
Ferratum Customer Care.
Great service.
3 April 2017
Unprompted review
All is good
All is good, but I wish 1500 would be the limits and option to pay a prorated amount early
3 April 2017
Unprompted review
Very good service.
3 April 2017
Unprompted review
Excellent service
Excellent service, fast and accurate, there when i need it, definitely i will keep using and recommending Ferratum!
3 April 2017
Unprompted review
I realy like there good they understand …
I realy like there good they understand us
3 April 2017
Unprompted review
Easy great loan place
Easy great loan place. The one problem is it takes 7 days to reborrow and clear after the last payment. Other than that yes I would recommend
3 April 2017
Unprompted review
Frustrated
I was just getting used the routine , Then this last loan was a nightmare...
THERE WAS TECHNICAL DIFFICULTIES , AND IT TOOK ALMOST 2 WEEKS BEFORE i WAS ABLE TO RE BORROW...
I kept requesting to reset my password, and by time this was done I had gotten through to re borrow...So after that I was sent a lot of new passwords, and when friday arrives I am scared same nightmare will happen again....
Still unsure Why have to wait for week before I can re borrow, this is the longest wait.... hope that will change soon...
I wish there was some kind of break for the technical problems that left me stranded for couple days because of it....
3 April 2017
Unprompted review
Slow to approve
Slow to approve and deposit after repeat customer. No discount for repeat customer
3 April 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.