Fenn Wright Reviews 192

Kirsty was absolutely fantastic

She updated us every week (even when nothing had changed) kept us fully in the loop through the whole purchase

Adam and Kirsty stayed with us throughout the whole experience of selling our house. Communication and advice were very good. We would recommend them to anyone selling a house in the Stanway area. We wish we had gone to them first!

Having used Fenn Wright for both selling a property and managing 2 rented properties, I have been totally satisfied with the service I have received.
They are friendly, professional and committed to providing a comprehensive & caring service.
Thank you to Regan Taunton for his efficiency and endless cheerfulness on the phone and also to Sarah Minter who is also a great asset and ambassador for Fenn Wright.

Very sadly I would say AVOID!
In March I put my apartment on the market with them, initially I was very impressed with their enthusiasm however I didn't get any viewings. The agent suggested I reduce the price, which I did, quite substantially. In total I had 4 unsuccessful viewings & they said I might have to re-consider lowering the price yet again. I decided to take the property off the market to return to the rental market. However I was contacted by another local estate agent who said they had interested parties but cannot market the property as I was silly & signed a 16 week sales contract with Fenn Wright, so even though I have withdrawn from the sales market with Fenn Wright, they refuse to terminate the contract until the end date in July and therefore I am stuck, which makes no sense at all to me. I have Stage 4 terminal cancer so time is an important factor to me.

Kirsty King & Adam Thorley worked tirelessly, sympathetically & with complete professionalism at all times to sell my home in very difficult circumstances.
I was kept informed every step of the way with good or bad news. Their honesty & complete transparency when things were not going well was always delivered with a sensitive but positive attitude with the drive to turn it around.
Kirsty & Adam went above & beyond what was expected to not only sell my house but to find a new meaningful home for me.
With the increase in stamp duty looming Kirsty worked her socks off to keep a very long chain in tact under considerable constraints. Although we didn’t make the deadline it was only because of Kirsty’s hard work & determination that the whole chain made it across the finish line & for that I will always be grateful.
I therefore highly recommend Fenn Wright Estate Agents.

Very shocking customer service. Viewed a property to rent and waited over an hour outside the front door to be told they didn't have access and was watching the locksmith trying to get into the property as they didn't have access for whatever reason. We waited over an hour as we really liked the look of the property from the photos online. We entered and at first was nice until we entered upstairs which was so damage and a horrendous standard to even show potential renters. There were red stains on carpets, filthy bathrooms, damaged walls and looked like the previous tenants has tried to rewire the house themselves as all the walls were botched. We liked the area and phoned Fenn Wright that we was dissapointed as they advertised the property with photos of a brand new house and since then its had damage and this is false representation and the lettings lady just said the landlord does not pay for end of tenancy inspection. But we asked if these problems would be rectified before new tenants but they kept fobbing us off with saying they would ring back but never did! We could of literally of walked into anything if the property had never been checked from previous tenants and used a locksmith to get in on the time of our viewing appointment. Extremely unprofessional. We then emailed them, sent messages to online chat and phoned numerous times to put our interest forward to be told they would contact us back but they never did or acknowledged our email. This service is shocking and especially fobbing off potential renters is just horrific when they are asking for so much rent monthly as well. Poor customer service from Fenn Wright and I certainly wouldn't want to use them in the future!

I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
I cannot fault her in any way but only give her such big praise .
I’m truly grateful to her
Rachel

My experience purchasing a home through Fenn Wright was exceptional. From numerous property viewings to coordinating with the seller's solicitor and ensuring timely completion before the stamp duty increase, their support was consistently reassuring and professional. I extend my sincere gratitude to Adam and Kirsty for their outstanding dedication.

I recently purchased a property and the service was excellent.
Kirsty was pro-active, efficient and nothing was too much trouble.
Would definitely recommend the Stanway Branch.

Highly attentive and
commnicative. Kirsty King is an absolute star!

Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!

We purchased our dream home from Fenn Wright and they were brilliant from start to finish, right from the initial viewing, to the negotiations and then to the sales chasing done by the lovely Kirsty.

We can't recommend them highly enough. Will defo use them in future!

Very smooth sale. Always someone on the end of the phone to answer any queries. Professional throughout. Very happy with the whole process from start to finish.

Outstanding !! I gave Sam my brief and he suggested a viewing for a house I’d discounted. 100% the right home for me. Been in a couple of months now and can not thank Sam for helping me to find my dream home. Thank you !!

As a home buyer, looking for my perfect property somewhere in Essex/Suffolk, I dealt with Fenn Wright on a number of occasions, making offers and pulling out of purchases (which they handled gracefully), eventually purchasing a home through them. Kirsty from the Stanway branch was particularly proactive in ensuring the process was a smooth and prompt as possible. Given my experience as a buyer, I would sell my property through these guys

The service I received from everyone at Fenn Wright was fantastic. From Aidan who first showed me round the property to Kirsty who tirelessly worked to ensure my purchase went through before Christmas. I am very grateful for everything they did and I could not recommend them highly enough. Thank you.

Friendly and helpful at all times. kept in touch to inform of sale progress. answered all questions asked and gave very useful informative advice.

From the first phone call to introduce herself to 4 months later when we are preparing to complete on our new house. Kirsty has been so supportive and reliable. She has contacted me with updates of how the purchase is developing on a regular weekly basis. Any questions I asked she came back immediately with an answer. I honestly can’t fault Kirsty or Fennwright. The service provided has been exceptional. Thank you Kirsty you have made our house move as easy a process as is possible. I would recommend Fenwrights to anyone wanting to sell their home. And a huge personal thank you to Kirsty King.

Kirsty was really helpful throughout the whole purchasing experience, kept us up to date with how things were progressing and always made time to answer my stupid questions. Will definitely use Fenn Wright again in the future if the need arises