Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... See more
Company replied
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Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... See more
Company replied
This has been my worst experience placing an order online. Not only is customer service non existent (I never received a reply to my multiple emails and DMs sent to Fener), I was charged a $30 fee to... See more
Company replied
the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!
Company replied
With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try. They look stunning but unfortunately, despite the quite high price, t... See more
Company replied
Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.
Bonavista 16, 08012, Barcelona, Spain
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love everything about Feners! Such an amazing brand with an amazing team

Reply from feners.com
I've rarely seen such beautiful mules! So comfy and so funky, Feners is litt my fav shoes brand!

Reply from feners.com
I bought the Je M'en Fous Ivory flat sandals and the Le Mule Citron Rainbow heeled sandal for summer and they did not disappoint! I have had SO many great comments when I've worn them! I really wanted to purchase from this home-grown Spanish brand as their shoes not only empower but are comfortable and chic - win win! Thank you Carla & Team at FENERS! P.S. Great customer service!

Reply from feners.com
I have ordered shoes from Feners three times already. Love the designs and the quality of this small female owned company. Shipment to Germany was always reliable and super quick after the production process had ended. Would recommend buying there to anyone :)

Reply from feners.com
I’m in love with Feners brand. I have been consuming your shoes for years and I never hesitate to repeat.
Comfortable and stylish, I don't need more.

Reply from feners.com
Firstly and most important is that you can see that all pairs are made with love.
Personally, what I love the most is that all shoes are comfy, high quality and extremely beautiful.

Reply from feners.com
I love love love Feners. They really are the boots of my dreams. I own two pairs and every time I wear them I get asked where they’re from. If only Brexit didn’t cause extortionate import duties I’d be buying more! Please can you open a Feners shop soon so I can buy some in person 🧡🙏💜

Reply from feners.com
The most beautiful and well-made shoes I’ve ever bought

Reply from feners.com
I decided to buy from Feners because they produce ethically, sustainable & are a female-run brand. Both shoes I own from Feners – the 'Le Retro' boots, and the high heeled clogs – are stunning and comfortable and arrived so quickly (delivery to Germany)! definitely not the last pair I will get :)

Reply from feners.com
Obsessed with the designs every season!! My favourite are the Ever-Yday noir, classic yet chic and fun at the same time, and goes with every outfit. Amazing to know it is female owned and handmade in Spain, and their customer service is excellent. Highly recommend!

Reply from feners.com
You can tell how much care and attention goes into every Feners collection. Timeless designs in beautifully curated colours to match every outfit. The olive satin mules are my favourite <3

Reply from feners.com
Love love love this brand! I bought their green pumps last summer and they have rarely left my feet! The are a summer staple and so comfortable. I cannot wait to see what they come up with next!

Reply from feners.com
In one word : love. Just love the fact it is sustainable and female owned. The shoes are stylish yet comfortable and that is rare !! I own 2 pairs and highly recommend it around me. Just love it

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Reply from feners.com
Worst experience ever! Poor quality of shoes, that’s why I wanted to return them. I wrote 3 E-Mails and never got a reply. Not until I used PayPal customer protection. I had to send back the shoes by myself for 18€ and even though I informed them about my return, they did not except my return and now I have to pay another 10€ because the parcel was send back to me! And I still haven’t got a return label from them! I just hate this brand and I will give this to my lawyer now.

Reply from feners.com
I bought a pair of the complice fuchsia sandals in mid-June: they were meant to be shipped by the end of July and arrived after a month afterward - end of August.
The shoes were not carefully made as one would expect after such a long wait: the leather layer was peeling off as soon as I took them out of the box, the strap would not close around my ankles (circumference of 20cm, pretty average ankle).
I was very disappointed by the quality of the shoes, but the customer service team was extremely helpful and quick to reply, both when I asked for an update on shipping and when I asked for a refund - which came in full shortly after I returned the shoes. The reason why I give two stars instead of one is customer service, which also gave me coupons for future purchases.
I would suggest more thorough quality checks and a wider array of feet in mind when designing the shoes.

Reply from feners.com
I really love the shoes, the ethics and all those things around the brand. And yet I can only say that I do not recommend anyone to order here. I’ve tried it two times now and was disappointed both of them. First order was in October last year, shipping was supposed to be early December. By Christmas and a lot of messages later still no package. No communication about the delay via email AT ALL and I only knew they were having problems because they were complaining on Instagram a lot. So fast forward some time around New Years they arrived, without the socks that were offered as a goodie for the delay. Unfortunately they turned out too big so I had to return them which turned out to be quite an issue too: they had problems with their emails and weren’t receiving mine for which there was also no communication so I just waited for my return label for two weeks or so and only after a while runs out because I messaged them on Instagram.
This summer I decided to give it another shot and ordered a pair of sandals with a shipping date of august 9th. Again, no shipping notice whatsoever by August 19th or so, so I decided to message them again with no answer for a couple days and then today they tell me that the shoes are no longer available and there was a mistake in their system. I have paid for these shoes WEEKS ago this cannot go unnoticed not even in a small company. Anyways, I have received my refund and all but I will definitely not give this brand another shot. I would have really liked to continue my support but the service for th price they are demanding is just awful. I do not want to have to chase every order and payment which I had to.

Reply from feners.com
I ordered their knee high boot…and OMG! It make me feel so stylish and confident! Not to mention the amazing quality, their thoughtful packaging and pricing! This will be a brand I will always come back to and share it to my girlies happily. Thankyou FENERS ❤️

Reply from feners.com
With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try.
They look stunning but unfortunately, despite the quite high price, they are pretty much unwearable, especially in summer when the feet start to sweat under the material (which is very stiff and does not allow any air flow). Blisters formed after 10 minutes of walking in these shoes.
Except for those who collect shoes just to look at them, I would not recommend these shoes.
Since no actual walking can be done in them, the shoes do not live up to their purpose: thus 1 star.

Reply from feners.com
I purchased a pair of boots 6 months ago, love them. Ordered 2 more last week 1 came damaged I sent a picture immediately and they said was impossible and that the damage was caused from me. I took a picture the minute they were delivered. They won’t return them. Buyers beware, extremely poor customer service

Reply from feners.com
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