Felvaris Reviews 3

I purchased Felvaris waterproof mascara specifically because it was advertised as waterproof, but unfortunately it smudged and ran easily during normal wear. The product did not perform as described.

What has been even more disappointing is the company’s handling of the return request. Their website clearly advertises a “60-day 100% money back guarantee,” and I even provided a screenshot of that guarantee when contacting customer service. Despite this, I have repeatedly been offered only partial refunds (30%, then 40%) instead of the full refund they publicly promise.

The responses feel generic and automated, with no real acknowledgment of the guarantee they advertise on their own website or the concerns I raised. A money-back guarantee should mean exactly that — not a negotiation for smaller refunds after the customer is dissatisfied.

Based on both the product quality and the customer service experience, I would not recommend this company.

Received other items I did not order, tried to call so I could return items, Phone # did not work contact support no response. So how do you talk to a live person?

I placed an order in error and immediately contacted customer service to cancel. I was told the order was cancelled. Three weeks later a package arrived, and I was charged for a product I had been told was cancelled. I contacted customer service again to find out how to return the product for a refund and frustratingly got automated responses repeating the same message. The phone number on the website does not work.