Felt Ball Rug Australia Reviews 

263
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Highly recommend Felt Ball Rug I order balls in units of 1000 and the quality is fantastic

Rated 1 out of 5 stars

Looking back to the previous comments, obviously im not the only one who experienced the terrible customer service this company provides. Absolute no way to get in touch with them, tried emails, live... See more

Rated 2 out of 5 stars

After waiting longer than expected and not being able to contact the business in any way I wondered if I had lost my money, however I did receive my order eventually and all of the felt balls arrived... See more

Rated 5 out of 5 stars

Beautiful rug and excellent communication. The colours we chose worked perfectly in our room - designing our own rug was a really good experience. The sample chart was really useful and the sample pho... See more

Company details

  1. Living Room Furniture Store
  2. also in
  3. Furniture Store

Information provided by various external sources

Felt Ball Rug Australia Has Fair Trade Handmade Felt Ball Rugs For Nursery From Nepal. Free Shipping to Australia, New Zealand, UK, USA, Canada & Worldwide.


Contact info

3.1

Average

TrustScore 3 out of 5

263 reviews

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3.1

All reviews

(263)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service! really helpful when I wanted to customise my rug and I’m so pleased with the result thank you.

14 February 2019
Unprompted review
Rated 5 out of 5 stars

Great to deal with.

Wonderful product. Great website with lots of information and pictures. The colours I purchased looked the same as in the pictures on the website. I received by mobile frames and felt balls well packaged and very quickly from the time I ordered. I would definitely recommend. I will be buying more.

5 February 2019
Unprompted review
Rated 5 out of 5 stars

We love our felt ball slippers

We love our felt ball slippers, and never plan to have any other. They are warm, comfortable, light and have a lovely design.
I'm really glad I discovered Felt Ball on the internet

25 January 2019
Unprompted review
Rated 3 out of 5 stars

It took much longer than expected

It took much longer than expected. Fastway Couriers are rubbish, I had to drive all the way out to Olympic Park to pick it up! Why can’t you choose a company that leaves it at the local post office to pick up?

9 January 2019
Unprompted review
Rated 5 out of 5 stars

Impressed

Very Fast Shipping - Good Quality Product. Would recommend to anyone.

5 January 2019
Unprompted review
Rated 5 out of 5 stars

Love, love, LOVE my wreaths!!!

I have ordered many items from Felt Ball Rug and have never been disappointed. My most recent purchase was some Large & Small Wreaths and are they EVER COOL! Incredible design and skill. Thank you AGAIN EVERYONE at Felt Ball Rug. You enhance my life more than you'll ever know! :-)
Kirsten from Canada

3 January 2019
Unprompted review
Rated 5 out of 5 stars

Easy to order and very quick delivery

Easy to order and very quick delivery. The colour wasn’t as expected (I recommend that people get the colour chart prior to ordering) however a new rug was made and delivered (at no additional cost) again very quickly especially given how close to Christmas. Customer service was amazing. Highly recommend.

22 December 2018
Unprompted review
Rated 5 out of 5 stars

This company went over and beyond to…

This company went over and beyond to get my order to me after the carrier lost my package. They even sent some cute extras for my kiddos waiting to decorate the tree. Would recommend them to anyone looking felt balls. The quality of the product was on point and beautifully crafted!

19 December 2018
Unprompted review
Rated 5 out of 5 stars

The perfect product!

Amazing customer service, easy to order and fast delivery! The felt balls I ordered are just as described and pictured. Will 100% be ordering more again. Thankyou so much 😊

15 December 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I received my custom felt ball rug today (made by Shanthi) and to say it looks amazing is an understatement! I ordered the rug for my son's room, and it looks terrific and is excellent quality, not at all like the store bought 'mass produced' rugs available from so many retailers, my son and I both love it!
The service from Felt Ball Rug Australia was really efficient,initially I purchased the felt ball sample chart (which I recommend doing), I received it within one week, I then proceeded with my custom order in mid November, I received my order (all the way from Nepal) so quickly, I cannot fault the service at all, nor the quality. A huge thank you to Shanthi!

13 December 2018
Unprompted review
Rated 5 out of 5 stars

Felt products

Fantastic customer service and products that are well made and fair trade :)

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I needed advice prior to purchase and everything was responded to quickly and efficiently. This company went out of their way to assist and I was very impressed. The rug we received is beautifully made and looks great in the spot we had in mind.

28 October 2018
Unprompted review
Rated 5 out of 5 stars

I'm so happy with my new rug

I'm so happy with my new rug. It's amazing looking and the feel is better then you could dream of.The ladies message me and said they had to make my rug from scratch, but it only took an extra couple of days.The postage was so fast, and all the way to your door.I couldn't be happier and I'm even going to order some more.The pebble mat looks so amazing , better then you see in OZ.Well done ladies 10/10 thank you so very much :)

24 October 2018
Unprompted review
Rated 5 out of 5 stars

Great design

Great design. I ordered 2 samples. Very well made. The thickness didn't suit my needs but they looked beautiful

23 October 2018
Unprompted review

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