Highly recommend Felt Ball Rug I order balls in units of 1000 and the quality is fantastic
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Looking back to the previous comments, obviously im not the only one who experienced the terrible customer service this company provides. Absolute no way to get in touch with them, tried emails, live... See more
After waiting longer than expected and not being able to contact the business in any way I wondered if I had lost my money, however I did receive my order eventually and all of the felt balls arrived... See more
Beautiful rug and excellent communication. The colours we chose worked perfectly in our room - designing our own rug was a really good experience. The sample chart was really useful and the sample pho... See more
Company details
Information provided by various external sources
Felt Ball Rug Australia Has Fair Trade Handmade Felt Ball Rugs For Nursery From Nepal. Free Shipping to Australia, New Zealand, UK, USA, Canada & Worldwide.
Contact info
Jenkins Street 15, 2097, Collaroy, Australia
- sales@feltballrug.com.au
- feltballrug.com.au
3.1
Average
263 reviews
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Lack of communication
The product is wonderful however unfortunately communication with the company is non existent. I sent multiple messages and received no reply. I made my order with express shipping which was a waste of my money. I hoped to buying frequently off this company for a new product I had been working on but will look for a more reliable business now. Such a shame because I was happy with the quality of the product.
15 October 2023
Happy with the service and timely delivery
Happy with the service and the products were received within the postage timeframe.
9 October 2023
My favourite rug
The rug is one of my favourite home decor pieces! I love it so much! Very beautifully made and the quality is amazing.
30 September 2023
Delivery is always very prompt
Delivery is always very prompt. All items always exactly what I have ordered. Quality is always excellent. Thank you.
14 August 2023
Great quality felt balls
Great quality felt balls, amazing range of colours. Will order again
6 August 2023
They were more than happy to assist…
They were more than happy to assist when my order was mixed up, and sent me a new one immediately. Thank you!
15 June 2023
Excellent communication and service
Excellent communication and service. Gorgeous products.
3 February 2023
Our second purchase of one of your…
Our second purchase of one of your beautiful rugs. It was created and shipped so quickly that it arrived in time for Christmas!
Beautifully made. It’s the centrepiece of our lounge room.
We had expected to wait for many weeks more.
Would highly recommend your rugs and your great service, and fast shipping!
21 December 2022
Lovely service and quick delivery.
23 November 2022
Always super fast friendly service !
1 November 2022
Quick delivery
25 October 2022
Very easy and super fast delivery will…
Very easy and super fast delivery will use them again!!! Great quality
8 September 2022
Great quality rug delivered in a timely…
Great quality rug delivered in a timely manner.
22 September 2022
Charged for items not received
Have been charged for items have not received them still waiting for response
15 August 2022
I haven’t received the rugs nor any…
I haven’t received the rugs nor any shipment confirmation so asking for a review is ridiculous!!!
I would like to have what I purchased asap!
11 July 2022
Custom Rug
I ordered a custom rug for my daughters room. The colour selection from the sample swatches is just what I imagined and turned out beautifully. The rug is well made and arrived within the scheduled timeframe. Very happy with my purchase.
8 June 2022
Product never arrived
I can't comment on the actual product itself as I never received it, unfortunately they are using a courier that has an extremely poor reputation (aramex) and my delivery never made it to me. Who knows who has it or where it is as there is no contact number for courier, I would definitely not buy from company unless they change courier services.
24 May 2022
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