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Felix Health Reviews 3,174

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making interactions pleasant and informative. The service is frequently highlighted as convenient, efficient, and easy to access, especially for those with busy schedules or difficulty getting in-person appointments. Many appreciate the quick response times from medical staff and the seamless user experience, noting that questions are answered thoroughly and promptly. However, some people mentioned minor issues, such as waiting times or difficulty accessing their treatment plan in chat history, which they hoped could be resolved.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

User experience

Consumers report a positive user experience, highlighting the ease and convenience of the platform. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and convenience for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is based on the consult only. NP Melissa was caring and responsive. She answered my questions and came up with a healthcare plan that was carefully considered. I was impressed with the lev... See more

Company replied

Rated 5 out of 5 stars

Easy to use. Medical staff gets back to you in a reasonable amount of time. Getting my weight loss meds was easy and efficient. I had to be vetted and send a video to prove my BMI. A good way to take... See more

Company replied

Rated 5 out of 5 stars

I love using Felix for my skincare prescriptions, as it is easy and convenient. I don't have to go to a doctor's office or wait, and when the prescription is approved you can either have it shipped to... See more

Company replied

Rated 5 out of 5 stars

Easy start up process. It is also very easy to contact my health care provider. The prescription is always in my possession at least 1 week before I require it. Nothing could be done better.

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Fast and easy

Fast and easy. Always available to answer your questions A+

19 May 2026
Felix Health logo

Reply from Felix Health

Hi Bernard, love hearing this! Glad the team could keep things simple and stay accessible whenever questions came up.

Rated 4 out of 5 stars

Fast

Fast, easy process

18 May 2026
Felix Health logo

Reply from Felix Health

Hi Ken, love hearing this! Glad we could keep things simple for you.

Rated 5 out of 5 stars

Great service

Great service

18 May 2026
Felix Health logo

Reply from Felix Health

Hi Barbara, thanks so much for the kind words! Means a lot to hear the team has been taking good care of you.

Rated 5 out of 5 stars

The nurse practitioner was quick with…

The nurse practitioner was quick with response to my questions, the app was working great, I feel supported on my weight loss journey...thank you

18 May 2026
Felix Health logo

Reply from Felix Health

Hi Yoshear, what a lovely note! So glad your practitioner has been quick to respond and that you are feeling well-supported.

Rated 5 out of 5 stars

Everything was good

Everything was good

19 May 2026
Felix Health logo

Reply from Felix Health

Hi Wayne, thanks so much for the kind words! Means a lot to hear the experience has been a positive one.

Rated 2 out of 5 stars

not sure of the procedures of the compay

The product arrived just about in time, other than the waybill was not filed out correctly. but also, the billing information was not all there. one bill stated one amount, then check credit card and wow,,200 + charge with no final bill with the package,,,not good business in my mind. then ask about it, and directions to go to see did not work...not happy now,,,more angry ...and now can not keep going as no email has been sent to see bill...so bad

30 April 2026
Unprompted review
Felix Health logo

Reply from Felix Health

Hi Paul, we are really sorry about the confusion around the billing and the trouble getting answers. Please send us a message through the chat in your Felix account and we will dig in right away to make this right.

Rated 5 out of 5 stars

Easy and great support

Easy and great support . Answered any questions promptly.

17 May 2026
Felix Health logo

Reply from Felix Health

Hi Lana, love hearing this! Glad the team has been quick to answer when you have needed them.

Rated 5 out of 5 stars

Fast and efficient :)

Got assigned a NP and prescribed medication within 24 hours. Truly amazing app. Felix makes everything so simple

17 May 2026
Felix Health logo

Reply from Felix Health

Hi Nicole, this just made our day! So glad we could get you connected with a practitioner quickly.

Rated 5 out of 5 stars

Professional staff

Everyone who I liaised with at Felix during the past few days was so professional and very friendly and welcoming. Thank you.

17 May 2026
Felix Health logo

Reply from Felix Health

Hi there, what a lovely note! So glad the team has made you feel welcomed at every turn.

Rated 5 out of 5 stars

👍👍👍👍

👌👌👌👌👌👌👌👌🤙🤙

16 May 2026
Felix Health logo

Reply from Felix Health

Thank you for the review! 🤙🤙

Rated 5 out of 5 stars

Felix 👍🏻

Felix 👍🏻

NP is great, responsive and knowledgeable. Shipping works well and is flexible if dates need to be changed.

16 May 2026
Felix Health logo

Reply from Felix Health

Hi there, love hearing this! So glad your practitioner has been responsive and that shipping has flexed when you have needed it to.

Rated 5 out of 5 stars

Very simple!

16 May 2026
Felix Health logo

Reply from Felix Health

Hi Alissa, thanks so much for the kind words! So glad we could keep things feeling smooth for you.

Rated 5 out of 5 stars

Felix Health is amazing

Felix Health is amazing. The platform is incredibly user-friendly, the medical staff are genuinely caring and professional, and the automatic refills take all the hassle out of managing my health. No judgements, no long clinic lines—just great care delivered straight to my door. I will definitely keep using their service!

15 May 2026
Felix Health logo

Reply from Felix Health

Hi Michael, what a lovely note! So glad the team has made staying on top of your health feel that much more manageable.

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