I have suffered from rosecia for a few years made worse by alcohol. I find that the rosecia on my left cheek has really subsided and started to go on the left hand side as well after using this prod... See more
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See what reviewers are saying
Following my review of May 31st, my parcel arrived June 2nd. So be prepared for a long wait when you order from this company, also tracking was not updated. I purchased their Rosacea serum which feel... See more
Company replied
This company uses other people’s videos where patches of their skin was healed into new skin claiming it was their products. This company IS NOT responsible for those testimonies and is taking credit... See more
Company replied
Been using these for nearly a week . Very light on the skin not seen any real difference yet but hoping I will soon . Feels gentle on very sensitive skin so I’m hopeful . Delivery took a little whil... See more
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Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
Disappointing with the order Never…
Disappointing with the order Never order from this website again. Products received wasn't even what I ordered. Multiple different brands of product. I think this website are either scamming or untruthful with their products.
22 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Jasmine,
Thank you for your feedback. We would like to clarify that all products shipped from our warehouse are exactly those ordered by the customer. We do not substitute with other brands or items. If there was any confusion, it may have been due to a misunderstanding of the product names or packaging, but the items delivered were correct according to your order.
We are not a scam company and stand by the authenticity of our products. Our customer service team is always available to provide clarification and support, and we encourage you to reach out directly with your order details so we can review this further.
Warm regards,
Lisa
Feline Customer Service
My dark spots are mostly on my cheeks…
My dark spots are mostly on my cheeks and chin. I tried so many drugstore products with little results. Finally saw a dermatologist who gave me a prescription cream and its actualy working.
22 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Martha,
Thank you for sharing your journey with us. Dark spots can be very persistent, and it’s understandable how discouraging it can feel after trying so many products with little success. We’re glad to hear that working with your dermatologist and using a prescription cream is finally giving you the results you’ve been hoping for.
Your patience and persistence are inspiring, and your story will surely encourage others who are still searching for the right solution.
Warm regards,
Lisa
Feline Customer Service
Easy to order took a lot longer than…
Easy to order took a lot longer than expected know one ever got back to me asking where my items were but had lots and I mean lots of emails about all their other products.
21 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Karen,
Thank you for your feedback. We would like to clarify that your order was processed and updates were provided in time. Delivery times can vary depending on customs and local carriers, which may cause delays beyond the advertised estimate.
We regret that you felt communication was lacking. While we do send promotional emails, our customer service team is always available to respond to order inquiries, and we encourage customers to reach out directly for updates.
We appreciate your patience and understanding as we continue to improve our service.
Warm regards,
Lisa
Feline Customer Service
Horrible experience... Do not order
Horrible experience... I have ordered on 12.Mar only 3 hours later I withdrew from my purchase as I had seen all the negative reviews and that is was shipped from China instead of Netherlands.
They ignored my cancellation even though I tried numerous times. They proceeded to ship out the parcel over 2 weeks later anyway.
Now I have the parcel here and they are not willing to provide a return label. They say I have to pay for the return of the product, even though it is not a return but a cancellation and they shipped out the parcel unsolicited as the ignored m cancellation request.
If they could simply provide a return label, I would say it is okay but this is just a level of customer service that is not acceptable.
Seems like a fishy scam company... Do not order from them!
PS: ORDER FL88005 - if the customer service is willing to help now...
21 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The dark spots on my forehead from…
The dark spots on my forehead from years of sun exposure made me look older than I am. I finally invested in professional treatments and quality skincare products. My skin looks so much better now.
21 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Olivia,
Thank you for sharing your experience with us. Sun exposure can certainly leave lasting marks, and we understand how frustrating dark spots can be when they make you feel older than you are. It’s wonderful to hear that investing in professional treatments and quality skincare has made such a positive difference for your skin.
Your story is inspiring and shows the value of patience and commitment to self‑care. We’re delighted that you’re seeing the results you hoped for.
Warm regards,
Lisa
Feline Customer Service
The Private Corrector- Feline Skinscience (Product Not Arriving)
I have emailed them several times regarding my order. They gave me a tracking number. In their last email they said it is in “transit”.
When I went to check the last mile tracking from the tracker, the last update was from 30/03/2026 when the order was made. That means it has not left the warehouse at all. How can you claim that it is in “transit” when it has not left at all. You are misleading me, and giving me false reassurance that there is still a product coming.
I don’t recommend ordering from this company.
For Feline Skinscience : order no FL95152
21 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I've been managing my rosacea for 3…
I've been managing my rosacea for 3 years now and I've learned so much about my skin. Its taught me patience and the importance of listening to what my body is telling me. Everyone's triggers are different.
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Bernard,
Thank you for sharing your journey with us. Managing rosacea for three years has clearly taught you patience and resilience, and it’s inspiring to hear how much you’ve learned about listening to your body. You’re absolutely right—everyone’s triggers are different, and understanding your own is such an important step in keeping skin calmer.
Your openness will surely encourage others who are navigating similar challenges, and we truly appreciate you taking the time to share your experience.
Warm regards,
Lisa
Feline Customer Service
The best 4get the rest
First time after trying untold creams of every variety for malasma and dark spots, feline is the only one that has worked. So impressed
21 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Kay,
Thank you so much for sharing your experience. We’re delighted to hear that after trying many different creams, you’ve finally found success with ours. It’s wonderful to know that our product has made a real difference for your melasma and dark spots.
Your kind words mean a lot to us, and we’re truly impressed by your commitment to your skincare journey. We’re honored to be part of it.
Warm regards,
Lisa
Feline Customer Service
Do not buy from this site.
Do not buy from this site.
Purchased on 27th March.
Emailed them and they said goods are in transit!This was 2 weeks ago and also a week later.
Tracking number link they sent doesn't work.
Unacceptable to be waiting 30 days for a delivery.
Avoid, Avoid Avoid.
When they tell you goods are in transit I can't cancel order and get refund !!
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Ms. Downey,
Thank you for your feedback. First of all, your order has been shipped and is currently in transit. The package is at customs, and unfortunately, this part of the process is outside of our control.
We have already paid the taxes and fees so that you can receive your order without any extra charges. Despite this, we received a negative review, which is disappointing as we are doing our best to provide all required information to every customer.
We do not have control over the NL postal carrier. If their processing is slower than expected, we cannot be blamed. After customs clearance, the local postal carrier is automatically assigned without our choice.
For your convenience, here is the last mile carrier link:
https://www.anpost.com/Post-Parcels/Track/History?item=CB139944030IE
You may call or email them directly to ask for delivery updates.
Warm regards,
Lisa
Feline Customer Service
AVOID THIS COMPANY
Placed an order over 2 weeks ago and haven’t received it yet. Customer service is nonexistent. They are a scam company that don’t deliver the products they are advertising. Luckily I went through Kalana so they are dealing with it for me.
Don’t waste your time and money with this ‘company’
Edit* sounds like a lot of excuses when it seems everyone is experiencing the same problems. If you’d put this much effort into replying on Trustpilot and making up lies to actually sorting out your orders then you wouldn’t have so many bad reviews.
Also my phone auto fills for my address and it seems to work with everyone else I use online.
Also I’ve got evidence of me emailing you about my order which I’ve sent it all over to Klarna.
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Baker,
Thank you for your feedback. We would like to clarify that your order was shipped and is currently in transit. We have not received any emails from you, so the claim that our customer service is nonexistent is not accurate.
The address provided in your order has returned errors, which may be contributing to the delay. We kindly ask customers to ensure their details are entered correctly at checkout.
We use Klarna as a payment partner because we are a legitimate company with nothing to hide. We always reply to our customers and provide updates, and we will also respond to any case raised with Klarna by supplying all the necessary proof to support our position.
Warm regards,
Lisa
Feline Customer Service
Poor service
After my first order I was told I had signed up for a subscription which I had not. I asked for proof of this but all they sent me was an image with a tick in a box which does indicate it was associated with my name. The delivery times are much longer than they advertise, there website states 4 to 8 business days , this order took 26 days. There correspondance is a waste of time, keep telling it is on its way but when you check the tracking it is stuck in the same place, what is the point of update when the parcel has not moved. There products are poor.
In response to your reply, I am not saying it was not delivered. I am only stating facts. Your website states quite clearly, delivery to UK address 4 to 8 business days, fact it took 26 days, also I asked for proof that I signed up to a subscription but you failed to provide this, as regards claiming for a product free is total rubbish.
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Susan,
Thank you for your feedback. We would like to clarify that updates were provided to you in time, and the item was successfully delivered. We also have photo proof showing the package being received in hand.
Attempting to claim otherwise in order to obtain the product free of charge will not work. We do not accept blackmail, and our policies are clear to ensure fairness for all customers.
Our team remains available to assist with any genuine concerns, but in this case the order was completed as agreed.
Warm regards,
Lisa
Feline Customer Service
DON’T ORDER, DON’T FALL FOR THEIR LIES
I would not recommend ordering from this company based on my experience.
I placed an order (#FL101644) on April 10 and attempted to cancel it shortly after. At the time of my cancellation request, the only tracking update I had received stated “shipment information received,” which does not indicate that the item had actually been dispatched. In addition, I later received an email from the company on April 14 stating that my order was still in the “dispatch queue” and being prepared for handover to the carrier.
Despite this, my cancellation request was not processed, and I was told the order could not be cancelled.
I am now being required to accept delivery and return the item at my own expense, even though there was clear confusion and inconsistency in how the order status was communicated. Their own policy states that orders can be cancelled before processing and shipping, which I believe applied in this situation based on the information provided to me at the time.
Customer service responses have been slow and inconsistent. While they are now saying they will “review” the return shipping arrangements after delivery, they have not clearly confirmed whether they will actually cover the cost, leaving me in an uncertain position.
Overall, this has been a frustrating experience with poor communication and a lack of accountability. I would advise others to be cautious, particularly if you think you may need to cancel an order.
10 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that our cancellation policy allows orders to be cancelled before processing and shipping. In your case, the order had already entered the dispatch queue, which meant it was being prepared for handover to the carrier and could no longer be cancelled.
Our team provided updates in time and explained the situation as clearly as possible. While we understand the frustration caused by delays and tracking updates, once an order is in transit, the return process must follow the Terms and Conditions, including shipping arrangements.
We remain available to support you and review the return once delivery is completed, in line with our policies.
Warm regards,
Lisa
Feline Customer Service
I have to be so carefull about…
I have to be so carefull about overheating because it triggers my rosacea. I avoid hot yoga, saunas, and anything that raises my body temperature too much. Its limiting but necessary.
19 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Edgar,
Thank you for sharing your experience with us. Overheating is indeed a common trigger for rosacea, and it takes a lot of discipline to avoid activities like hot yoga, saunas, or anything that raises body temperature too much. We understand how limiting that can feel, but it’s admirable that you’re making those careful choices to protect your skin.
Your openness about these challenges can be very helpful for others managing rosacea, and we truly appreciate you taking the time to share your journey.
Warm regards,
Lisa
Feline Customer Service
SHOCKING!!!
SHOCKING!!!! they sign you up to a subscription you didn’t sign up for, then when you try to cancel you have to email, they do not reply and then take another payment! On top of that the product that is supposed to remove dark circles doesn’t do a damb things avoid like the plague
14 February 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Please be warned
Please be warned! They state clearly on their website buy 1 get 1 free. I received only 1 item. When queried they said it was a packing error and won't be sending the free item. They then further change their stance and said I should have order two items. This is utter rubbish. Do not trust them.
18 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mr. Hay,
Thank you for your feedback. We would like to clarify that our Buy 1 + 1 Free promotion requires two items to remain in the cart at checkout. If only one item is left in the cart, the order is processed as a single full‑price item, which is what was shipped to you.
This is not a packing error but rather how the promotion functions during checkout. Our customer service team explained this and remains available to assist with any questions before purchase to ensure the offer is applied correctly.
Warm regards,
Lisa
Feline Customer Service
Its just a cheap and watery face cream…
Its just a cheap and watery face cream that didnt do anything they promest . It doesn't do anything for wrinkles. Waste of money
Order number FL 90514
17 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Excellent products
Excellent products. Work well with continuous skin routine
18 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Eimear,
Thank you for your kind words. We’re delighted to hear that our products are working well for you as part of your continuous skincare routine. Consistency really does make all the difference, and we’re so pleased that you’re seeing the benefits.
We truly appreciate your support and look forward to being part of your skincare journey.
Warm regards,
Lisa
Feline Customer Service
BAD!!
BAD!!! RUN! DO NOT BUY! Terrible customer service, it’s a SCAM!
Edit 4/17/2026- I have sent you order number AND my email info. I bought from your official website.
11 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The worst pary of rosacea for me is the…
The worst pary of rosacea for me is the unpredictability. I can wake up with clear skin or a bright red face and I never know which it will be. Its frustrating trying to plan my day around potential flare ups.
16 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Henrietta,
Thank you for sharing your experience with us. The unpredictability of rosacea flare‑ups can be one of the most frustrating aspects of the condition, and we truly understand how difficult it is to plan your day when you never know how your skin will react.
We admire your openness in describing this challenge—it can be very reassuring for others to know they’re not alone in facing the same uncertainty. Please know that we’re here to support you on your journey.
Warm regards,
Lisa
Feline Customer Service
I have ocular rosacea which affects my…
I have ocular rosacea which affects my eyes too, not just my skin. My eyes get red and irritated easily. I'm using special eye drops and being carefull with my skincare routine near my eyes.
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Anne,
Thank you for sharing your experience with us. Ocular rosacea can be especially challenging since it affects both the skin and the eyes, and we admire the care you’re taking with your routine. It’s encouraging to hear that you’re using special eye drops and being mindful with skincare near the eye area—those thoughtful steps make a real difference in managing symptoms.
We appreciate you opening up about your journey, as it can be very helpful for others facing similar challenges.
Warm regards,
Lisa
Feline Customer Service
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