FedEx Reviews 

If there was a zero....twice on a truck and not delivered. Claimed they had the wrong address...BS. The problem is that the drivers don't buy into the company's mission statement. They will only do the minimum. No call. No email. Zero outreach. The post office is better.
Update. Now on the truck 3 times and delivery was cancelled midday. They have no idea or just don't care about the problems this creates for customers. Rating -1

I order delivery from various companies due to mobility issues approximately every 2-3 days.
The only courier that will not make the delivery is FedEx. My building does not have a callbox so delivery people need to knock or call upon arrival.
FedEx drivers are not allowed to. They will write, " I didn't have my cell :( "
on the slip sometimes. It doesn't matter if I leave a signed authorization to leave the parcel at the door, which other couriers will accept.
When calling the pickup location the employees are generally quite rude. I can no longer ask anyone to go pick the parcels up for me as the employees are so awful to customers that people won't deal with FedEx on my behalf anymore.

As soon as I see FedEx has my parcel I know that I will never receive it. Weeks to wait for refund also because they are too incompetent to send the package BACK to the seller without the company becoming involved.
Total waste of time and money. It is the only delivery service who will not deliver to me.

I received an email from FedEx yesterday that my ”shipment is scheduled for delivery tomorrow” meaning it would arrive today, February 13. I waited at home ALL DAY as a signature was required but nothing was delivered and forget trying to get any answers on the phone because their Bot/AI would not let me speak to a human being. I was also expecting a shipment from Purolator and it arrived on the date promised. The only issue there was that the delivery guy did not ring the bell or knock on the door so the equipment was frozen when I finally noticed it sitting outside and I had to wait for it to thaw before I could connect it but at least they showed up.

Exceptionally bad service from Fedex! I asked the Fedex Customer Rep to deliver the item (piece of furniture) inside the house as we can't carry the furniture inside and they threw it by the door.

Ordered a new phone from Fido. They got it out of their warehouse immediately. It arrived in Red Deer on the 20th of January. Sent for delivery on the 21st, find a DT telling me to pick it up. It’s on Burnt Park Drive. It is not even in Red Deer, it’s in Red Deer County. I don’t drive. So I call and William says I have to pick it up. I refuse, he hangs up on me. So now it’s game on. So I call Wednesday the 22 and it says my package has been delayed. To arrive on 23rd. By this time I have called customer service 5 times. I request a call 5-10 minutes before delivery in case my buzzer is not working. Again 5 times they assure me A CALL WILL BE PLACED. 23rd arrives, no call, just another DT. Call customer service again, once more I am told they will CALL. DOESN’T HAPPEN. Call again and get recording that it will arrive Friday, no show, half way through the day, I call again and now it delayed. Then comes Monday the 27th, I am still waiting for a call from a customer service SUPERVISOR AGAIN. Then I receive a call from a lady at Burnt Park stating they had tried again yesterday. She didn’t like my attitude. So she threatened me, and said if I don’t ask nicely she will send it back to Fido. I tell her I don’t drive again, information I have given over 5 times. Yesterday I had told customer service I would file a complaint by 16:00 if it doesn’t arrive. So prior to 16:00 sharp, my downstairs neighbour and I wait at door of our building, now past 16:00 we go upstairs. Apparently he tried to deliver it at sometime AFTER 16:00 as the driver put no time on the DT, because knew the deadline was 16:00. So the lady this morning says drivers don’t carry company phones, it is done by computer in their trucks. I almost laughed. As a retired Calgary Transit Operator, when we have a question or problem, we hit a button to transmit and they load the info onto our CAD. However control and dispatch can place a call to us to help assist what we are dealing with. So Fed Ex has to be in contact with the depot, they could transmit to the request and call from the depot after the driver keys in his request. I was born at night but not last night. I had back surgery and will not be able to pick up Anyhow, I just called Fed Ex again and it states my phone is to be delivered before 20:00 laughable. It is supposedly being sent to downtown depot, which is actually in Red Deer City limits lol, they have no idea how to conduct their business. Remember Fed Ex employees WE PAY YOUR WAGES……. So at this point I have called the ombudsman in Alberta, BBB, FIDO, and Global TV, their piece is ready, we are now court to this afternoon to file a civil complaint. Done with Fed Ex, so happy when my cuz came by and said, all of our companies stopped using Fed Ex last year. Customer service lied 5 times……..so now I am filing a claim with you Fed Ex for my $3000 dollar undelivered iPhone. Again I just had procedures on my back from my neurologist. This is absolutely ridiculous, disgusting, appalling customer service to say the least. Have a great day Fed Ex. I will be more than happy to show you my call log. This unpleasant experience STARTED ON JANUARY 21 & IS STILL CONTINUING ON JANUARY 28th. Excellent service NOT

FED EX ARE CROOKS. THEY CALL INTO THE OFFICE FOR PAYMENT OF DUTIES AND TAXES FOR A PACKAGE FROM CHINA. THEY DROP IT OFF AND SAY WE OWE THE SAME DUTIES AND TAXES TWICE. EXACT SAME AMOUNT. I TOLD THE DRIVER WE PAID AND HE SAID HE WAS NOT ALLOWED TO LEAVE THE PACKAGE UNLESS WE PAID AGAIN?! WHAT IS WRONG WITH THESE CROOKS? NOW I HAD TO CALL IN, FILE A COMPLAINT AND WASTE MORE OF MY TIME. DISGUSTING SERVICE

FedEx delivered an envelope in my driveway, right in front of my garage, during windy, snowy conditions. My front or side door was literally just five steps away. To make matters worse, the delivery photo on the FedEx site clearly shows the package's location, confirming it was left in an exposed and inconvenient spot. It was a small, lightweight envelope that could have easily been placed at the doorstep. The driver’s decision not to take a few extra steps to ensure proper delivery feels like pure laziness and lack of care. Disappointed with this experience considering Fedex lost my first delivery, this was the second delivery made by my insurance company. Who leaves an envelope at the end of someones garage where its likely to either blow away or get ran over by vehicles? Do better Fedex.

The once best -is now THE WORST !
FEDEX FAILS TO PICKUP for our Business,
so we will use every OTHER carrier but them.
shame on you also for off-shoring to 3rd world countries for USELESS support!
happy to rate you "0" but your scale only starts at 1.

Have had several Fedex deliveries in past 2 months, they are the only couriers who at least ring the doorbell or knock when they deliver. Much appreciated. Other companies just drop it and run. Have missed seeing deliveries for several hours because of this. Much appreciated FedEx

One of the worst companies to have your parcel with. ALL my parcels in the last 3 months have been handed over to Canada post even when the they were on strike eventhough they drive my house. The supervisor on at the time of my call says It's the only company they have a contract with. So if you want a package delivered do not trust fedex.

FYI -> Great experience with StraightShip give them a try 😉

you are a pain i am getting really pissed at you guys harrassing me

FedEx has gone far beyond being the Worst company I have Ever done business with! Their email they sent with tracking number was said to be a 2day delivery on December 16 2024 and to arrive Dec. 18/2024 by 2pm. Dec 18/24 update was by 8pm, then by 'end of day.' After many attempts to get help the best they offered was a disturbing run-around, to the point of being ridiculous, pure clown world. Today is the 4th of January 2025 and still no sign of my package that's to be delivered from BC, Canada to Ontario...a chuck wagon could have had it here by now

Shoutout to FedEx for being reliable and efficient! Unlike Purolator.

I sent a Christmas package from California to Toronto in mid December. All the required forms were signed by Dec. 23rd yet the gift continues to sit at the airport. (its Dec. 30th) The agent who received the package went on holiday and they refused to hand it over to another agent. So still it sits there. Hope he's getting back soon (Cesar Murillo). My friend is seriously ill and I'm hoping she'll live to see it.

Sent a package from Red Deer, AB to Levis, QC and package was delivered within a week. It was supposed to be delivered on Friday and delivery was delayed until Monday because of weather in Ontario. Package was also tagged as fragile and the box arrived intact at the final destination. Pretty happy of the service and there's nothing they could do about the weather.

Fedex delivered my packages to the wrong address - the person who received my packages delivered my items to my address 24 hours later - Fedex said they investigated they still insisted that my packages was delivered to the right address.

I order automotive parts from the states because they are always half the price as compared to buying them in Canada! and that includes shipping fees and Canada Tax! Here is the deal you can see parts move through the Fedex system U.S with no issues..however when they cross the border the Fedex Experience STOPS... Fedex should Really, Really consider giving the Canadian higher up management and CEO there Pink Slip..Hell they should go work for Canada Post!

Wrong delivery date, package looked to be in a hub for past 2 days. And you wait at home on a saturday for nothing, last time they said they come but did not.

What a useless company. Keeps delaying delivery, you wait like an idiot at home for days and for nothing or worst they come, dont ring the bell or leave any notice and pretend you weren't there. If you call, it's the same, useless. I wish I could write a 0 star review ...

Had a great and super fast pick up in Winnipeg, Manitoba today 2024-10-24. It took 5 minutes from ordering to pick up. As a business we always use Fedex service and wanted to let Fedex know about this employee/driver, his #6114476. Every time he does excellent job! Very professional! Thank you