FedEx Reviews 

Christian (the only Columbian)
I had a very heavy box delivered to the house and he carried it right inside the house for me. He did not have to do this, but he did anyways. Thank you.
He was delivering in the Cole Harbor/Dartmouth area on Sept 10th at approx 1am.

My complaint falls directly on FedEx in America.. I have had many packages shipped by FedEx from allover the world. My most recent shipment from Europe to Canada, had to arrive via America. It took longer for the package to travel across America than it did in five countries in the EU, as well as Canada itself. Why does a package coming from Europe spend one day across five EU nations, yet takes five days travelling across America just to get to Ontario.

I've never had any issues with FedEx shipments in Canada or shipped from Asia by FedEx. Only packages from America or shipped and arriving through America. At this point I personally will always choose someone else over FedEx if I have a choice.

I ordered something with FedEx as my courier, and they are absolutely horrible with communication! On the first delivery attempt, I didn't even know my package had arrived because I never got any notification or call! On the second attempt, they went to the wrong address! Absolutely horrible. I would never want my deliveries with this company again.

OH MY GOD! What a shit show. I was receiving a parcel that required signature.

Day 1. Attempted delivery BEFORE the time window specified. Of course I missed him.

Day 2. Promised delivery by end of day. No attempt made. No time window provided. Wasted a day.

Day 3. Truck stopped by the end of my 100' driveway, took a pic and drove on. Never left the truck. I get a text notification saying "failed attempt" no one home. I WAS IN THE PICTURE STANDING IN THE DRIVEWAY AT THE TIME!!! WATCHING HIM. Another day wasted. UNBELIEVABLE?!!

Unreliable delivery courier! Just added onto a blacklist so that it won't deliver any of my packages. Stay away from this courier if you can.

Second time in a month they've failed to deliver package and lied in their system claiming that I requested a future delivery date when i did not forcing me to contact customer support every time they ship me a package, complete shock this shipping centre is still in business would never use them again if i had the choice.

Absolutely horrible service. Bad drivers, misdelivered my package at a wrong house. That house was not even in our township. Someone has to be completely dumb and blind at the same time in order to not se a big sign of house number. They don’t care and do such things often. They need to hire drivers that know how to read.

Never got my package, my package is lost, no one is responding but dumb robot and i haven’t received any update by their “support ticket” either.

In June I flew to Athens to complete my Greek permanent residency application. It has to be done in person — you can't file it remotely, and you have to be physically present for the biometrics and paperwork. What I didn't fully appreciate going in is that the physical card isn't handed to you that day. It takes weeks to be produced. So once it was finally ready, there was no option but to have it shipped to me in Canada.

We sent it with FedEx. It was lost at their Memphis hub.

That card is not a souvenir. It's my legal right to enter and remain in Europe. Without it in my hands, I cannot travel there at all, which means a conference in Germany I've been preparing for MONTHS for, and any future trip, is now in question.

What still stings isn't only that FedEx lost my residency permit. It's that I knew something was wrong days before anyone at FedEx would admit it. I called. I explained what was in the envelope and why it couldn't be replaced with a phone call. I was told to wait. I waited. Every call started from zero with a new person, and every time I had to explain my own emergency from the beginning. By the time someone finally escalated it, the trail had gone cold.

I've lost sleep over this. I've spent weeks in a state of low-grade panic — refreshing tracking pages, drafting emails, doing mental arithmetic about losing money I can't afford to lose, while trying to hold together a PhD that doesn't pause for any of it. That stress is a real cost, even though no one at FedEx will ever put it on a form.

Replacing this permit isn't a reprint. It's a whole new application, in person, in Greece, and then waiting again for another card to be produced. Between flights, accommodations, the conference registration, and the permit fees, this is roughly $9,300 CAD out of a graduate student's pocket, plus weeks of time I genuinely don't have.

If you're shipping anything you can't replace, documents, permits, anything tied to your legal status, please think VERY HARD before handing it to FedEx. I wish I had.

FedEx has got to be the worst delivery company ever. They get you to stay home all day and still don’t show up. Extremely disappointing . If you know you won’t stick to your time, don’t give it. Honestly wish there was a way I could choose my delivery company when I order

Extremely disappointing experience with FedEx.

My package was originally scheduled for delivery on August 25 between 10:20 AM and 2:20 PM, with Personal Signature Required. Because my signature was mandatory, I had no choice but to stay home and wait. I spent the entire day sitting by the window, unable to go anywhere, waiting for the FedEx driver.

The package never arrived. Later, the delivery estimate was changed to “by the end of the day.”

Today, August 26, I am still waiting. The tracking information now says the package should arrive by the end of today. Once again, because a personal signature is required, I have to stay home all day. I have already lost essentially two full days simply waiting for FedEx to deliver one package.

I understand that delays can happen. What is extremely frustrating is that FedEx gives a specific delivery window and requires the customer to be physically present, yet apparently feels no obligation to actually deliver within that window—or provide reliable information about when the package will arrive.

This is not just a late delivery. It is two days of a customer’s time being wasted because of an unreliable delivery commitment.

My package has been sitting in Calgary for 3days now. They either lost it or one of their employees stole it. Customer Service keeps giving me the run around

I had the best experience with the fed ex drive today. I have a 11 lb dog. Who was outside at the time he came. She was barking I ran out to get the packages so he didn’t need to approach. He didn’t hesitate he was so friendly. He handed me my packages but also took an extra min and bent over and handed my dog a treat. That was amazing. The sad thing is I didn’t get his name. So to the guy who drove the truck in Cambridge in my area. Thank you!! Not only did you do your job but you went above and beyond. Stella actually ate the treat too. 🐶

This company don't deserve any stars. I'm disappointed with the service received from Fedex regarding my recent delivery. Throughout the week, I was unable to receive and sign for my package. I work during the day. After the second door tag was left, I called their customer service to request that the driver deliver the package after 5pm the next day and I even provided my cell to call me. The rep told me that my package would be delivered as requested. However, the driver left another door tag at 12pm. I specifically told the support that I will not be home during the day. So, I called again and complain about this issue. Nothing the support can do but take a message again. A couple hours later,I received a follow-up call stating that since there had been three attempted deliveries,the fourth attempt would result in a door tag directing me to pick up the package from a Fedex designated location. By the way, they made it sound like all those attempts were my fault. They know that after the 2nd attempt that I will not be home, but, they went to my place anyway pretended to deliver my package .
So, the 4th attempt door tag with the address provided on the back - I went during my lunch hour, then I learned from the Fedex office person that my package had been delivered to a different Fedex location entirely. Then, I had to drive again to go that address.!
This been so frustrating experience as it seems the drivers and customer support are not capable of doing their jobs. I feel robbed of my time and money.

The worst company in the wold..worst customer service ever ..they don't care about customers..Their “Customer Support” is anything but support or service. You cannot speak with a human you can’t chat with a human.
I received an email delivery to say that the parcel would be delivered on scheduled delivery date
"Fri 8/21/2026Estimated between 11:10 and 15:10"But!!!
They decided to deliver on Thursday!!! without message or call.
Terrible terrible service..This is a monopoly?? Other companies should ignore" fedex"for their unprofessional work.

Bought jewelry from DIAMOND FACTORY.

I live remote, so I picked "FedEx Direct signature required, no parcel drop" so that I would have to go in to Staples and pick up. I didn't think anything of it.
As I tracked, I noted it said "outside delivery area, transferred to TRUSTED courier for delivery". I had never even heard of that before (and unfortunately had not read FedEx reviews either...what happened to this company?).
So evidently Intelcom got hold of the package, from DIAMOND WAREHOUSE, and the story goes that it somehow got delivered to a community mailbox on an indian reserve. No signature, no tracking, nothing.

Well, it disappeared. Fedex marked it "DELIVERED, no signature required", so I can't even file a claim with the credit card company. They DID admit in a support ticket that it's missing, but "tough luck, contact the shipper".

This is just unbelievable. Then I come here and read the reviews. So as far as I can tell, some driver just stole the package, and Fedex said "yeah tough luck about that bud, stop contacting us".

I filed a claim, but I don't have much hope of getting anything, it was damn expensive too. Hopefully their admission that they lost it will help with a credit card claim if I have to do that, but that doesn't punish FedEx, it punishes Diamond Factory, although they were the ones that used FedEx I suppose. A bad situation all around.

Super shitty delivery job, did not deliver on time and customer service did absolutely nothing!!

I ordered a mattress and a bed set from Douglas. The bed set came, (a small box) and the driver dropped it off with me. I waited all day for the bed to arrive, it took TWO guys to carry it to my front steps and then they just left, didn't ring the doorbell or offer to bring it into my house. I couldn't get it in the house, so it had to sit on my front steps in the rain until my husband got home. It was a very nice experience dealing with Douglas, but not their choice of delivery service. I have let Douglas know as well.

I work and live at home. I am in a wheelchair and these CROOKES come to my building I buzz the guy in when I see him. He didn't even have my package he left a pick up slip. I PAY for a service and these scammers expect you to do their job even though they are getting paid. I spent over $200 on iherb and guess what? The package will be sent back because these lazy non locals won't even redeliver!!!!! UNREAL! Great way for people like me to just completely stop consumerism. You guys are HORRIVLE!!! Maybe hire a local for once.

Very poorly service. The automated service very poorly as well technically and tracking support very poorly, as indicated the package is on the way which means it’s heading to their station. I told them at the app and website indicated is out for delivery. I had to go through three people to be able to help me. The first person was from technical support which indicated that my delivery tracking was reading a different tracking number and not the actually tracking number, and then transferred me to USA fed ex tracking department instead of Canadian department. The USA fed ex finally transferred me to Canadian department tracking and was able to assist me to relay instructions for the delivery. Then I asked to get one of their manager to speak with, after waited for few minutes. The last person said to me the manager will call back within an hour on the phone number which associated with my delivery tracking. So now I am waiting for the call back. It’s very upsetting that I couldn’t place the instructions on the app and had to call the customer service support. Which I was given round and about until I actually got assisted.