I really want to give them 5 stars only because Alex was really good and responding to my questions and allowing me to feel heard... but with all the reviews online that were negative the complaince t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This review comes after my first experience using Federa. While Customer support was excellent, the auction itself was not an easy-to-use process. In my case, I bid lower on purpose with the intent... See more
Company replied
I read through Federa's refund policy carefully, and asked several questions prior to using this auction site. I must say that Federa honored their return policy, which states it could take up to 30 d... See more
Company replied
REFUND - I admit I was worried, I did have to make many calls but they promised me to be patient and that they will send back my deposit and they did. Emma was their customer service represen... See more
Company replied
2.7
Poor
150 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great team
Great team, Andrew helped me a lot with the process. Would definitely recommend .
6 August 2025
Unprompted review
Reply from federa.com
Hello Igël, thank you so much for your feedback! We're thrilled to hear Andrew was able to support you throughout the process. We’ll be sure to pass along your feedback to him and the team. Your recommendation means a lot to us!
Emma is THE BEST
Emma is Polite, Patient, Professional and Knowledgeable.
30 May 2025
Unprompted review
Reply from federa.com
Thank you so much for your kind words about Emma! We're thrilled to hear that she made such a positive impression and we'll be sure to pass along your feedback. If there's anything else we can do for you, please don’t hesitate to reach out!
Great customer service
Great customer service, Besi, helped me to understand everything.
30 July 2025
Unprompted review
Reply from federa.com
Thank you for your wonderful feedback! We're delighted to hear that Besi provided you with great customer service and helped make everything clear. We'll be sure to pass along your kind words. If you need anything else, we're always here to help!
Emma was very helpful My girl Emma…
Emma was very helpful My girl Emma answered all the questions I asked about Federa
28 July 2025
Unprompted review
Reply from federa.com
Hello Bert, we're thrilled to hear that Emma was able to assist you and provide all the answers you needed! We'll be sure to pass this to her. If you have any more questions, we’re always here to help.
Martin Daimer
I was struggling to buy a house but Andrew and his company made things easy. They guided me through every step.
23 July 2025
Unprompted review
Reply from federa.com
Hello Martin, we're thrilled to hear that Andrew was able to support you through such an important journey. Making the process easier is exactly what we aim for, and it mean a lot to know we made a difference. We're always here if you need anything in the future!
federa is a complete scam
federa is a complete scam , they take your security deposit and promise to issue a refund and never so , i will be filing a complaint with florida and reporting this as fraud to the FBI website
1 June 2025
Unprompted review
Reply from federa.com
Hello Naiomi, we're truly sorry to hear about the frustration you've experienced. We want to clarify that any delays in refund processing are strictly due to our enhanced compliance and regulatory oversight procedures. These are in place to protect all parties involved and ensure we meet all requirements around fraud prevention and anti-money laundering laws.
We can confirm that your refund has already been processed. If you have not yet seen it reflect in your account, we suggest checking in with your bank.
Please feel free to reach out to our support team with your original ticket number so we can confirm all the details. We're here to help and appreciate your patience.
Federa makes browsing and buying homes so easy!
Federa makes buying homes so easy! In all honesty, Federa has been on my radar for some time, since I am relocation. Not only have I been met with great customer support, but the phone application they have created has made it so easy for me to look up properties, any of which could be my future home. If you need professionals to facilitate the process of relocating or just buying a property, I highly recommend Federa for their professionalism
26 June 2025
Unprompted review
Reply from federa.com
Thank you so much, Lulzim! We're honored to be part of your relocation journey and trilled to hear that our app and team have made the home-buying process easier for you. At Federa, we strive to combine cutting-edge technology with dedicated support to make finding your next home a seamless experience. We appreciate your recommendation and are here every step of the way!
Reply from federa.com
We're delighted to hear you had the best experience with our service. Your satisfaction means everything to us, and we look forward to serving you again soon!
Very professional team
Very professional team. I like the fact that they disclose everything on time.
7 May 2025
Unprompted review
Reply from federa.com
Thank you for your feedback, Marco! Our team is committed to clear communication and keeping our users informed every step of the way. If there's ever anything else we can do for you, we're here to help.
I had a really pleasant and easy…
I had a really pleasant and easy experience. I dealt with Besi the success manager. His communication skills were amazing. He was able to listen to my problem and solve it in a timely manner. I got my $10k refund much quicker than i thought i would. Thank you for making it so easy.
21 July 2025
Unprompted review
Reply from federa.com
Hello Dorian, we're glad to hear everything went smoothly for you, and it's great to know Besi was able to help resolve things quickly. Getting your refund sooner than expected is exactly the kind of experience we strive to deliver. Thanks again for your trust, and don't hesitate to reach out if you need anything else!
Reply from federa.com
Hello José, we're glad to hear you found our communication clear and the information about the property helpful. If there's anything more we can assist you with, please don't hesitate to reach out!
He will be asset to the company
Emma is sweet and pleasant and helpful . She helped me to understand every thing I needed . She knows how to handle customers and be pleasant with them.
17 July 2025
Unprompted review
Reply from federa.com
Hello Kamlesh, thank you for your feedback! Providing a helpful, friendly service is exactly what we aim for, and it's wonderful to know Emma made your experience a great one. We're always here if you need anything else.
Emma was very helpful and supported me…
Emma was very helpful and supported me with getting my refund.
8 July 2025
Unprompted review
Reply from federa.com
Hello Ahmad, we're trilled to hear that Emma was able to support you and provide the help you needed. We'll be sure to pass along your appreciation to her. If there's anything else we can assist you with, we're always here to help!
I never will use again this app and am…
I never will use again this app and am not recommend to anyone either, they refuse to refund my deposit. I been over two months now calling and texting to get back my money and they always tell me different history..
I made have to contact to an attorney though.
15 July 2025
Unprompted review
Reply from federa.com
Hello Cristhian,
We’re truly sorry to hear about the frustration you’ve experienced. Under our strict compliance oversight—mandated by anti-fraud and anti-money laundering regulations—certain transactions, including your deposit, undergo additional reviews. Please note that we take no responsibility for any delays caused by these mandatory compliance processes.
I can confirm that your refund has now been processed. You should see the funds in your account within 5–7 business days. If they do not appear by then, or if you have any further questions, please reach out directly to our Compliance Support Team at admin@federa.com and reference your original ticket.
Thank you for your patience. We value your feedback and hope to have the chance to restore your confidence in our service.
Federa took 5100 out of my account…
Federa took 5100 out of my account claims they haven’t received it and won’t refund it don’t use
11 July 2025
Unprompted review
Reply from federa.com
Hello James, we appreciate your patience and confirm that your case has been resolved.
We found a property via Zillow our…
We found a property via Zillow our realtor helped us in contacting feder, we had our concerns and our realtor assured us she has dealt with them so we trusted them. It has been over 30 days and we have not received our refund. Has anyone here received theirs or has anyone’s sued them ?
Edit: responding to federa
Although federal is stating my issue was resolve I still do not see the money back in my account. I have recordings of every call of them saying it will be resolved within the week and I still don’t have my money.
25 May 2025
Unprompted review
Reply from federa.com
Hello, your issue has been fully resolved. Federa is a legitimate real estate company and we operate in compliance to all real estate standards.
Big Scam
Big Scam. stay away. they took a deposit and did not honor my request for a refund. Luckily i disputed the charge with my credit card.
9 June 2025
Unprompted review
Reply from federa.com
Hello Ruben, your issue has been addressed and fully resolved.
I deposited a total of $11,500 (for a…
I deposited a total of $11,500 (for a house I bid on) and it cleared my account. Federa states they have not received the funds, so they will not issue a refund.
2 July 2025
Unprompted review
Reply from federa.com
Hello Dwayne, your issue has been fully resolved. Thank you for your patience.
This is a scam!!!
This is a scam!!!! Don not use this company. The government site stated that the auction was cancelled and they lie to you, so you can deposit money with them which you will not get back! Total scam!!!!
23 June 2025
Unprompted review
Reply from federa.com
Hello Johana, Federa is a legitimate company operating with full transparency, committed to providing secure, reliable real estate and auction services. For questions or clarifications, make sure to reach out to our support team.
Not Reputable
Called multiple times as well as texted to receive information about a listed auction on a foreclosure property.
Never received contact on any level.
Stayed on phone call hold for over 1 hour with no answer and no return text message.
One week later, I noticed the auction listing had been removed 1 day prior to auction per Realtor.com.
I truly hope people are smart and do not use this "company" for anything.
22 May 2025
Unprompted review
Reply from federa.com
Hello Elysium, we are a legitimate company and operate in compliance with all real estate standards. If you have any questions about the bidding process or anything else related to our platform, please don't hesitate to reach out to our support team for assistance.
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