Fearnottarantulas Reviews 75

Absolutely love all my critters I've purchased from here. Super friendly staff. Shipping coordinator has great communication!

I’ve ordered from fear not for years at this point and most of my collection in from them. I have never had an issue, with animals I’ve received. The support team is awesome and always gets back to me quickly. Now most importantly, is the passion and care for the animals. Animal safety is key and fear not does it the best. I love fear not so much that will keep buying from them and I look forward to working with them as I start producing my own Slings.

I have been ordering various species from Fear Not Tarantulas since February 2020, I have probably close to 100 tarantulas thanks to them. I always have my order shipped to FedEx for safe pickup, so that I know my new pets will arrive safely.

Never once have I had any issues with this company; they are so easy to contact via email and are always willing to offer advice and support, especially via their Facebook group. Everyone who I have talked to has always been very kind, helpful, and understanding.

My order which shipped Wednesday was delayed due to weather and did not end up arriving until today (Friday), however, I woke up to an email Thursday morning from Fear Not Tarantulas alerting me to the delay and made sure I knew what to do and what to expect, which was very much appreciated because I would have otherwise had no idea why or what was going on with FedEx and why my package was not updated.

Just overall the best company to order tarantulas from in my experience, I can’t even remember how I found them originally, but I’m so glad I did! I only wish I was local to their storefront so I could visit them in person!

I've been dealing with fear not tarantula for 4 months shy of 2 years and I think there the absolute best. There customer service is great there always willing to help solve any problem or answer any question you have. I've never had any problems with any spiders I've gotten from them. Shipped great. I can't praise them enough. All the workers are kind and caring and knowledgeable it makes working with them a breeze.

Fear Not Tarantulas, Inc. is truly one of a kind. It’s BY FAR my favorite store! The staff is always so friendly, personable, and genuinely passionate about what they do. I’ve purchased about 90% of my collection here, and every experience has been wonderful. I’ve never once been disappointed. I often stop by just to browse and chat because the team makes everyone feel welcome. They’re also incredibly kind and patient with my two little ones (ages 2 and 6), who can be a bit of a handful sometimes. That kind of patience and warmth is rare these days, and it really speaks to the heart of this business.

Even when you can’t make the trip, their shipping process is fast, reliable, and so customer-friendly. They’ll even combine orders at no extra charge, a thoughtful touch that shows how much they care about their customers. For example, during their Valentine’s Day sale, I ordered a Chilean T, and unbeknownst to me, my husband (who’s not exactly a spider fan but is slowly warming up thanks to this amazing team!) surprised me with a second one. It turned out to be one of my favorite memories.

Most recently we attended their Halloween event as a family (Myself, husband, and five kids ranging from 2months-13years) despite the store being PACKED with guests, the staff were able to give everyone attention. They allowed people to handle some of the critters and upon walking up Miss Tanya had a beautiful Brazilian Black out to show the kids! It was such a wonderful experience, and a seamless pickup of my Halloween sale order which included an early Christmas gift for our 6 year old (blue death feigning beetles). It was wonderful the get to experience this with my family. Everytime we go it brings my husband and oldest daughter a little closer to loving my “creepy” crawlers

Fear Not Tarantulas is more than just a store, it’s a community of kind, passionate people who make the hobby even more enjoyable. I can’t recommend them enough.

They’ve earned my trust, my loyalty, and my deepest appreciation. I’ll be a lifelong customer! 🕷️💜

I’m absolutely in love with fear not Tarantulas’s! They packaged my babies and everything so safely!! There was a delay at fedex but that’s on fedex! And all my babies were able to make it to me safely because of how much care and precautions they put into their packaging!! I wish I took pictures because there was a (fake)scorpion in there that scared me!! And I love all the events they do to celebrate 🎉

Fearnots one of those companies that actually care about what they are doing and expanding the hobby for everyone everywhere!! Customer service absolutely amazing replied fast with any questions I had regarding shipping or sizes of the T’s I bought!

I’m amending my review, because I’ve really seen their “true colors” over the past couple days. They are NOT in any way concerned with making their customers happy. What are they concerned with? BLAME! Blaming their customers for everything! I was home the entire day that my order, was SUPPOSED to be delivered! There was a delay(not MY FAULT) & because they did not specify in their e-mail regarding the delay that it was important that customers not re-route orders, and my concern over my order never getting here(not to mention that I cannot just sit at home for 2 days after the order was due to arrive like they WANT us to do, who can do that, honestly?), yes I re-routed my order. Was I given any advice or offered any “support” or ANY HELP AT ALL? NO! The only thing I was offered was BLAME-it’s MY FAULT, this is happening b/c of what I DID! Do I want to support a company whose entire mission is to shift all blame to their customers & bully them in the tarantula community? NO, A RESOUNDING NO! Do you want to support a company like this? GO RIGHT AHEAD, GOOD LUCK. I won’t even go into their arrive alive guarantee. They’ve lost this customer for life & I will tell everyone about my experience!

Staff was amazing and very helpful!! Being a new tarantula owner I asked a lot of questions lol... but the two employees working were super helpful and patient with me. Extremely knowledgeable staff! Great website and great in store. The store is clean well kept up and all of the spiders and animals seem very happy and healthy. I bought a Mexican white knee tarantula and got a 2nd spider for free. I'm already wanting to go back to the store to get another! Amazing place! Let’s make tarantulas great again!

I ordered two slings from FNT. It took a month for them to be delivered and I was patient because it was due to weather concerns. But upon arrival one of the vials only contained moss. After contacting customer service they responded by treating me like a moron, saying that the tarantula is for sure there and saying I should've followed procedures that I already followed IE unpacking over a bowl, using a bright light to see the tarantula, keeping the contents of the vial. They also said that most customers with this issue find their tarantula in the moss the next day. I had stated in my original email that I would follow up in a couple days on whether or not it showed up. They were the ones that decided to respond right away on their personal time even though I mentioned that I understood that they weren't open and could contact me when they opened in four days. (Side note: what kind of schedule is Sat-tues? Can't be Mon-Fri like normal people?) They then asked for proof of lack of tarantula, which I provided a video. Their only response was that I shouldn't be so rough with the tongs. I ALREADY SIFTED THROUGH IT FOR A HALF AN HOUR UNDER MY EXTREMELY BRIGHT HEADLAMP, THERE ISN'T ANY TARANTULAS IN THE MOSS TO BE WORRIED ABOUT. Then they proceeded to point out that the package wasn't picked up within two hours. I explained that I was at work at time of delivery and had no ability to pick it up. Their only response was "wE cAn puT a dIffeRenT NaMe on thE labEl"
Whether or not I received my tarantula is neither here nor there. But it is the customer service response that irked me. You are selling a product that costed you next to nothing. How hard is it to just right the wrong and secure a future customer. Instead you preach your bulls*** policies that are nigh impossible for the average working American to abide by.

Fast forward to September. FNT has finally responded to my review. Again they failed to read that I followed their instructions as far as unpacking was concerned. The only thing I did wrong was let it sit at the shipping center more than two hours, which tOTaLLy changes whether the tarantula was in the vial or not. I would add that I still have the moss in a container as a reminder not to order FNT and still no tarantula. Me and my girlfriend often refer to it as "Houdini-our pet sphagnum moss" as a joke. This was the 1% of the time that they in fact sent an empty vial and in turn lost a future customer due to their arrogant customer service response. I had already counted it as a loss the day of and moved on. Just wanted to add this because I thought it was funny that they responded to my review SEVEN MONTHS after the fact.

DO NOT PURCHASE THROUGH FEAR NOT!!!

Our T arrived a full week late and died, despite everyone ON OUR SIDE, doing everything as instructed, in less than 18 hours!!!

THEIR LATEST REPONSE WAS TO BLAME ME BECAUSE I STARTED SHAKING AFTER A WEEK OF DRAMA WHEN I FOUND OUR T DEAD!!! THEY ARE PUT OUT BECAUSE I WONT CODDLE THEM!!! THEY ARE SCAMMERS!!! RUN!!!

The worst customer service I have ever experienced be aware
they do not deserve a penny

I was sent smaller than advertised spiders from FearNot
They asked me to send photos and kept changing the requirements for the photos as we went along.
I had been clearly sent sizes smaller than advertised and they refused to do anything for me dispite the photos I sent.
In the end: they expected me to stretch the 1/4 slings legs do they can get a proper measurement.
Really stetch a 1/4 inch slings legs.
They ask for a picture then keep asking for different things that get more and more ridiculous before they say that is the size they sent.
I feel ripped off
Also for the $50 I paid for shipping I think they could have put in a couple of heat pads in the box which was very poorly packaged.
Order with extreme caution from this vendor

Ordered lots of tarantula from them, very unpleasant. Tried to write a review on their page (after reaching out with my issues and got bullied on Facebook because of it) and the reviews got DELETED and I was blamed. I ordered, they shipped it to a fed ex center not of my chosing, once I got my order (drove hour or two) I had a dead tarantula, and the time limit to report the dead animal had passed because of the drive to pick my order up!

These people are beyond unprofessional, the owner Tanya is the absolute worst at customer service.

I would recommend just about any other tarantula breeder over this craptastic place.

I had to cancel an order because they changed my order to ship to a shipping center and I wasn’t available to drive all the way out to the shipping center the 2 days I had to choose from.

The next time I went to place an order a few weeks later, they simply refused to ship anything to me.

At this point I’m happy not to give them my business, but I’ll be sharing this experience everywhere.