FDW Carpet One Floor & Home Reviews 

19
TrustScore 4.5 out of 5

4.6

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Company details

  1. Home & Garden

Information provided by various external sources

We have been servicing Crystal Lake, IL, area for over 10 years! We offer home owners and commercial businesses premium quality floors and honest, dependable craftsmanship. The owner of FDW Carpet One Floor & Home and family have been in the flooring business for over 70 years. FDW Carpet One Floor & Home carries a complete line of products from the world's leading manufacturers. Listed below are just some of the quality brands we carry for your home or office. We carry Area Rugs, Carpeting, Ceramic/Porcelain, Cleaning/Restoration, Flooring Accessories, Installation Materials, Laminate Floors, Mats/Runners, Specialty Floors, Vinyl/Resilient, Wood Flooring, and more...


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4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

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4-star
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1-star

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4.6

All reviews

(19)

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Rated 5 out of 5 stars

Service excellent

Service excellent. Install and ease of the transaction helped in making the decision to use FDW in Crystal Lake. All expectations met!! Will recommend to everyone!

29 September 2018
Unprompted review
FDW Carpet One Floor & Home logo

Reply from FDW Carpet One Floor & Home

Thanks for the kind words, Vickie! We are glad to hear that everything went smoothly and quickly. Please let us know if there is anything else that we can help with!

Rated 5 out of 5 stars

Flawless!!

From the beginning to the end of project FDW did a great job. Ashley was phenomenal in helping us pick out the right style of carpet to the perfect color. She came onsite to see and measure and again everything was spot on. The job amounted to just over 1,000 square feet and required a lot of furniture moves. The crew of 3 did an amazing job and never sat around. It took just under 5 hours and included lots of detail work and stairs. It all came out flawless. Would I use FDW again?Absolutely! Very high quality job. Thank you.

26 June 2018
Unprompted review
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Reply from FDW Carpet One Floor & Home

Hi Esther & Pete, Thank you for taking the time to leave us a review. We are thrilled to hear that your experience was flawless! We will pass the kind words on to Ashley and the team. We hope to work with you again. Enjoy the new carpet!

Rated 5 out of 5 stars

Great job

Great job. Cleaned up after themselves. Very polite group of guys. I would recommend this company.

25 June 2018
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thanks for the kind words, Bill. We really appreciate the feedback. Please let us know if there is anything else that we can assist you with.

Rated 5 out of 5 stars

Ashley and Brian were Excelllent to…

Ashley and Brian were Excelllent to work with!!
They were very friendly and knowledgeable on our carpeting purchase!
Install Crew Excellent as well!

Highly recommended!

Thanks Again!!

24 June 2018
Unprompted review
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Reply from FDW Carpet One Floor & Home

Hi Brian, Thank you for the kind words! We'll make sure to pass your compliments off to Ashley, Brian, and the rest of the team. We hope that you continue to enjoy your carpet over the years, and we hope to work with you again in the future.

Rated 5 out of 5 stars

Top customer service carpet and flooring store

I have been a customer for years now, and highly recommend FDW Carpet One Floor & Home without hesitation. They've installed both wood floors and carpet throughout my home and I couldn't be more pleased. Both Ashley and Brian are a pleasure to work with, always available to answer my questions and provide flooring advice. I recently had to replace some carpeting quickly, so I called them up, Brian came out to measure and I had my carpet installed within the week. Additionally, their installers are very professional, do a great job, and always leave my home spotless.

7 February 2018
Unprompted review
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Reply from FDW Carpet One Floor & Home

Hi Laura-
Thank you so much for taking the time to review our services. We really appreciate the 5-star rating, and we look forward to passing the good news along to Ashley, Brian, and our installation team. It was our pleasure working with you and we look forward to helping you again, should you need anything.

Rated 5 out of 5 stars

The best quality

The best quality, design and service you can find in the NW suburbs!

26 January 2018
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thank you for the great review, Lisa & Eric!

Rated 5 out of 5 stars

The crew was great!

The crew was great! Very helpful in moving some furniture to make it easier. The carpet looks great. Only thing to make it even better would be to better vacuum up the areas around the baseboards, as I had to follow up with vacuuming each room so that all the small pieces leftover from the trimming would be gone. Overall a job well done!

28 December 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thank you for the great review, Liz and Kevin! We are glad you are happy with your carpet. We appreciate your feedback about the post-installation cleanup and it will help us to improve our service in the future. Thanks again for the review!

Rated 5 out of 5 stars

Very professional

Very professional, customer satisfaction is paramount.

27 December 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thanks for the review, Linda & Chuck - this is great to hear! Happy New Year to you both.

Rated 5 out of 5 stars

Excellent staff and product

23 December 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thank you for the review, Nancie! We are glad you are happy with your experience.

Rated 4 out of 5 stars

From the purchase in store to the …

From the purchase in store to the installation - everyone was super friendly and easy to work with. The installers were here for 12 hours installing carpet in 4 bedrooms, a hallway and stairs. They moved furniture with caution and care. The only complaint - they put the master bed back together backwards - no one's perfect.

30 November 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Hey there - thank you so much for your feedback and for leaving this review. We are happy to hear you enjoyed working with our team. Enjoy your new flooring!

Rated 5 out of 5 stars

We were very pleased with the overall …

We were very pleased with the overall experience. From sale to installation, everything went smooth.

30 November 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Hey Tom, we are thrilled to hear you had a 5 star experience with FDW Carpet One. Please let us know if we can do anything else for you!

Rated 5 out of 5 stars

We were very pleased with our …

We were very pleased with our experience. From sales to installation, FDW Carpet One staff was friendly, easy to work with and made for a seamless process. Quality of product is excellent and we will continue to use them for flooring needs in the future.

30 August 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Amanda and Tim, thank you so much for leaving a review! We're happy to hear that you had a great experience, and we certainly look forward to working with you again!

Rated 5 out of 5 stars

We were very happy with the carpet …

We were very happy with the carpet selection, the prices and the installation. We did our whole house and the installers moved furniture around to get it done in 2 days. Wonderful!

15 August 2017
Unprompted review
FDW Carpet One Floor & Home logo

Reply from FDW Carpet One Floor & Home

We appreciate the review! Customer service is our top priority, so it's great to hear that you were satisfied with the installation.

Rated 5 out of 5 stars

Everyone from the time I walked in the …

Everyone from the time I walked in the store was terrific. Salespeople and installers great. I highly recommend them.

17 July 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Cynthia, thanks for the review. We're glad that you were satisfied with your experience. We hope to work with you again!

Rated 5 out of 5 stars

Last minute carpet needed

I needed a bedroom carpet replaced fast! I went into the store 30 minutes before closing time, found a remant that would work, and was able to have it delivered and installed the day after! The installers were great and did a fantastic job! I would highly recommend them!

5 March 2017
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thank you so much for the review. It's great to hear that we were able to help you find a quality remnant! We hope to work with you again!

Rated 5 out of 5 stars

Outstanding overall experience

Ashley was extremely helpful and made the whole process very desirable. The prices were very competitive also!

9 February 2017
Unprompted review
FDW Carpet One Floor & Home logo

Reply from FDW Carpet One Floor & Home

Thanks a lot for your great review! We are glad to hear you were happy with the process!

Rated 5 out of 5 stars

So much to choose from

Recommended

13 December 2016
Unprompted review
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Reply from FDW Carpet One Floor & Home

Thanks for the review, Kim. We appreciate the support!

Rated 5 out of 5 stars

great product

Great product and installers and great sales lady who was very helpful at the store and in our home. Will recommend you to our neighbors and friends. Every visitor to our home LOVES the new wood flooring We feel like we at living in a new home THANKS to everyone GOD BLESS

5 November 2016
Unprompted review
FDW Carpet One Floor & Home logo

Reply from FDW Carpet One Floor & Home

We appreciate the kind review, Loraine and John. It's great to hear that you were satisfied with our service and that you are enjoying your new wood flooring. We look forward to working with you again!

Rated 5 out of 5 stars

Simply The Best!!!!!

Wonderful selections and wonderful people assisting you with your choices! Ashley is such a professional, and warm and friendly to boot! You won't be disappointed!!!

5 November 2016
Unprompted review
FDW Carpet One Floor & Home logo

Reply from FDW Carpet One Floor & Home

Thank you for the review, Sandi and Tom. We appreciate the support and look forward to working with you in the future!

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