DISGRACEFUL TACTICS BY AN AUSTRALIAN COMPANY
i purchased an awning from this company after i had spoken to their salesperson who informed me that it would be preferable for my only criteria and that was to protect my furniture (this was my 4th request) so I believed I had done my homework. Well it rained and guess what there is a gap on the left hand side where their handle is to open and close the awning and therefore the rain filters through this hole and saturates my furniture (I have to tell you that it was custom made) (sic..). Please believe me when I tell you that their rep came to my house was shown the actual area where I needed to protect my furniture, was shown that there was an awning on my bedroom window to protect my room from the rain and yet they managed to erect this awning which was extended to my other awning and therefore not only flood the area but break my other awning so that my bedroom was filtered with water - lucky I noticed it in time before it touched the electronics on the floor. I therefore sent them an email in distress and asked them to uninstall this ....... and their response was it needed to be retracted when it rained and I would have been explained of this situation at time of first visit and also when installer installed this awning. Well it is quite funny that I was not informed of this in the english language maybe they used sign language and maybe their own invention but I was informed by the installer that if the wind became too strong to close the awning. I therefore was a bit confused and emailed the company for not only a receipt of payment but also warranty details and how to maintain this awning. Well I did receive receipt but was informed that they would look for the other info that I kindly asked for. I will be pursuing this further but must mention that the owner of the company did ring me and inform me that if I mentioned anything derogatory online he would have no hesitation in suing me for defamation. I thanked him for his kind words and informed him that I would only be telling the truth.