Article did not fit although it was written for the model on the website. FD Ricambi refuses to overtake the shipping costs for returns although we described the situation and already did not send an... See more
Company replied
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Article did not fit although it was written for the model on the website. FD Ricambi refuses to overtake the shipping costs for returns although we described the situation and already did not send an... See more
Company replied
The ordering and delivery process to Cape Town was seamless and efficiently processed. It is the second time in 4 years that I've had excellent service from you. Thank you for helping us keep our b... See more
Because they did their job professionally and as promised. Even went out of their way to make my part arrive in 1 day because i needed it for APK appointment. Amazing experience.
FD Ricambi and notably Marianne have helped me fantastically with correcting an error in ordering parts , I made several years ago. Marianne went out of her way to help en ensure that I the error was... See more
FD Ricambi werkt niet langer samen met Trustpilot. Wij hebben besloten geen gebruik meer te maken van Trustpilot, omdat de kosten van de dienst en de manier waarop reviews en scores worden weergegeven volgens ons niet langer in het belang zijn van onze klanten. Wij vinden het belangrijk dat klantbeoordelingen een zo duidelijk en actueel mogelijk beeld geven van de ervaringen met FD Ricambi. Daarom verwijzen wij bezoekers voortaan naar onze Google Reviews, waar klanten hun ervaringen rechtstreeks kunnen delen en bekijken. Met vriendelijke groet, FD Ricambi Customer Service team
Netherlands
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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FD Ricambi has always delivered quality products and always on time as promised.
I will always find what I need for my fiat, and if not on web site the friendly staff is only a phone call away to help.

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Great service - responsive, helpful and real knowledge of what is required. Delighted as always

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Website was easy to navigate and order.
Goods were shipped next day and I received them a couple of days after that.
Very satisfied with the service and will be shopping again soon.

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Excelent service, fast shipping! a great place to find everything you need for your classic 600!!

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Thanks alot for the good service even in these difficult times.
I would like to make a small suggestion.
People like me buying online may want to know if he is buying the right part.
So please take notice of the requisitions that the client may need even if it is a technical advise.
Regards and thanks
Anton

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Excellent customer service and quick, safe despatch of parts, highly recommenced

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Very happy with the service. I live outside EU but transportation was quick and prices fair.

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Very fast and efficient. Quick buy, good price. I’m really happy with this seller. I will certainly use them again.

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Very difficult to write a fair review. People read these reviews to decide whether to buy products from FDRicambi online and have them send the products. But the whole process of buying online is a chain of product, payment and delivery and if there is a weak link then the whole process is marred.
So......the website is good, and easy to navigate, selection is good and prices are inline with other sellers, some parts cheaper, some more expensive. Definitely 4 stars
The payment system was easy and quick. No stress! Again 4 stars
The parts I recieved were of good quality and as described. Another 4 stars
The company themselves were helpful and courteous when there were delivery problems
Another 4 stars.
Finally.... delivery! The company advertised and selected from the FDRicambi website was GLS. Apart from being expensive, (not FDRicambis fault, but they are their chosen delivery company)
They were worse than hopeless. They delivered weeks late, and only then after multiple phone calls and emails from both myself and from the staff at FDRicambi. They are extremely difficult to talk to and I only got a response from them after leaving bad reviews online and via social media.
If there were an option for 0 stars then GLS would get it!
So would I personally buy from FDRicambi again? I would like to as the staff seem to genuinely care about their customers, but I would insist on a different delivery service.
I have given 3 stars as 1 star was lost because of delivery.
I would only give 5 stars if the things I ordered were hand delivered by Charlize Theron wearing a bikini, and bareback riding a white horse galloping majestically towards me on a beach at sunset. I checked the website but it’s not an option. I checked twice.
If FDRicambi offer this as a delivery option in the future I will happily pay the extra.

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I'm always pleased to have a nice website where I can find all the parts I need. The delivery and tracking of goods is very clear and customer centric.
The mail cantact is very reactive with good feed back.

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I was pleased with the quality of the parts in the carburetor rebuild kit.
Pricing is also competitive and reasonable. Shipment was prompt and punctual.
I have only good things to say about Fdricambi.

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